Panos Kozanian, Former Cisco Engineering and Operations Executive, Joins Five9 as New EVP Cloud Operations
01 Fevereiro 2021 - 11:00AM
Business Wire
Five9, Inc. (NASDAQ: FIVN), an industry-leading provider of the
intelligent cloud contact center, today announced the appointment
of Panos Kozanian, a recognized engineering leader with a proven
track record in enterprise SaaS as the company’s new EVP of Cloud
Operations.
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“As an engineering leader, I was
attracted to Five9 as their native cloud offer is mission critical
for enterprises – bringing people and technology together to help
deliver value and power the next generation of customer
engagement,” stated Kozanian. (Photo: Business Wire)
“Panos joins Five9 at an exciting time in the company’s journey
as we continue to grow our markets internationally and continue our
expansion into large enterprises,” said Rowan Trollope, CEO, Five9.
“He brings almost two decades of global enterprise SaaS experience,
and has a proven track record of scaling and leading high
performing engineering teams, all of which will help fuel our
company trajectory as we continue to affirm our leadership in the
cloud contact center space.”
Kozanian joins Five9 from Cisco, where he led a worldwide team
responsible for the productivity, reliability and operational
efficiency of the Webex platform. In his role, he oversaw the
scaling of Webex to four times its pre-pandemic usage - helping
enable business continuity for 85 percent of all Fortune 500
companies.
Kozanian will report directly to Trollope and will be tasked
with leading the Five9 cloud operations team. Scott Welch, who is
the current Executive Vice President of Cloud Operations, will
transition into a new role as EVP, Telco Services & GM EMEA.
This move supports the company’s continued investment and
commitment to the European market. Welch will continue to report to
Trollope.
“As an engineering leader, I was attracted to Five9 as their
native cloud offer is mission critical for enterprises – bringing
people and technology together to help deliver value and power the
next generation of customer engagement,” stated Kozanian. “The
opportunity to build upon the existing developments that the Five9
team have already made in their operations and bring additional
cloud capabilities, scale and efficiency is exciting.”
About Five9
Five9 is a leading provider of cloud contact center software for
the intelligent contact center space, bringing the power of cloud
innovation to customers and facilitating more than six billion
customer engagements annually. Five9 provides end-to-end solutions
with omnichannel routing, analytics, WFO and AI to increase agent
productivity and deliver tangible business results. The Five9
Intelligent Cloud Contact Center is reliable, secure, compliant,
and scalable; designed to create exceptional, personalized customer
experiences.
For more information, visit www.five9.com.
Engage with us @Five9, LinkedIn, Facebook, Blog, That’s Genius
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Five9 Kendall Taylor 925-231-2196 kendall.taylor@five9.com
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