Introducing Yext Chat: Conversational AI for the Enterprise
15 Fevereiro 2023 - 9:00AM
Business Wire
The product uses OpenAI’s GPT-3 and is immediately available for
testing, with plans for a public release in the near future.
Yext, Inc. (NYSE: YEXT), the Answers Company, today announced
the launch of Yext Chat, a new product that empowers organizations
to create conversational experiences with cutting-edge AI. The
company plans to publicly release Yext Chat later this year and
invites interested parties to join the waitlist for a closed
beta.
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Yext has launched Yext Chat, a new
product that empowers organizations to create conversational
experiences with cutting-edge AI. (Graphic: Yext)
Designed specifically for the enterprise use case, Yext Chat
leverages multiple large language models (LLMs) including OpenAI’s
GPT-3, the Yext Knowledge Graph, and other proprietary technology
to deliver an accurate and natural language chat experience that
allows users to ask any question they want about a particular
knowledge set. General-purpose large language models are trained on
a wide variety of public datasets, which often include little to no
authoritative information about a business. Because of this, the
accuracy of generated responses cannot be reliably or independently
verified, a challenge for businesses, especially when models create
inaccurate or misleading “hallucinations.”
To function effectively within a business context, natural
language chat experiences must be able to answer questions by
referencing curated sets of knowledge. Yext addresses this with the
Knowledge Graph, a headless content management system (CMS) that
uses entity relationships to optimize an organization’s content for
voice search, chatbots, and other sophisticated AI. Yext Chat
generates answers with content stored in the Knowledge Graph, which
allows businesses to confirm that responses are accurate and
grounded in real-world information. With Search Term Clustering and
other robust analytics, Yext customers can easily identify and fill
content gaps by adding new content to the Knowledge Graph, creating
a flywheel where organizations can continually improve their
answers and refine Yext Chat experiences based on the questions
being asked.
“We believe it's critical that every organization start to
understand what AI can do for them. Yext is here to help,” said
Marc Ferrentino, President and Chief Operating Officer at Yext.
“Yext Chat is a transformative product that will provide every
business with world-class conversational experiences that are safe,
reliable, and easy to manage. Combining large language models with
our Knowledge Graph unlocks a tremendous amount of potential and
opportunity for our customers. Recent innovations brought
conversational AI to consumers. Yext is bringing conversational AI
to the enterprise.”
The company has been infusing AI and large language models
throughout its Answers Platform since the launch of its Search
product in 2019. Yext Search, known for its differentiated
multi-algorithm approach, leverages fine-tuned versions of BERT,
DistilBERT, and MPNET to understand natural language and return
relevant results from structured and unstructured content sources.
AI Data Cleaning, Search Term Clustering, and additional generative
features in development use GPT-3 and BLOOM, although the exact
LLMs underpinning the technology may change.
“We’ve very intentionally built our platform to be
model-agnostic. Different models are well-suited to different
tasks, and it’s important that organizations maintain the
flexibility to leverage the best possible model for their desired
use case,” said Max Shaw, SVP of Product Management at Yext. “With
Yext, any business can immediately hit the ground running with
out-of-the-box AI in Yext Chat, Yext Search, and various other
aspects of our platform. We will continue to innovate on our
products as new and better language models emerge, but the
Knowledge Graph will always give customers the freedom to use their
content with any model they want, in any way they want, regardless
of what lies ahead.”
Learn more about AI and the future of digital experiences with
Yext’s new virtual event series and join the waitlist for Yext Chat
at yext.com/chat-beta.
About Yext Yext (NYSE: YEXT) helps organizations answer
every question about their business. Yext's Answers Platform
collects and organizes content into a Knowledge Graph, then
leverages a complementary set of products — including Listings,
Pages, Reviews, and Search — to deliver relevant, actionable
answers wherever customers, employees, and partners look for
information. For over 15 years, thousands of companies worldwide
have trusted Yext to create seamless content-driven experiences at
scale across search engines, websites, mobile apps, and hundreds of
other digital touchpoints. Learn more at yext.com.
SOURCE Yext, Inc.
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version on businesswire.com: https://www.businesswire.com/news/home/20230215005288/en/
Public Relations Gordon Knapp pr@yext.com
Investor Relations Nils Erdmann ir@yext.com
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