Alarm.com Announces Launch of Gopher Info
26 Julho 2023 - 7:30AM
Business Wire
Knowledge Base assistant harnesses the power
of large language models
Alarm.com announces the launch of Gopher Info, a new AI-powered
assistant for technicians and service providers that leverages
large language models to improve service provider efficiency and
operations – from training and sales to installation and support.
Alarm.com service providers will be one of the first groups in the
security industry to have this resource which is accessible through
the Alarm.com Partner Portal and Alarm.com’s mobile app for service
providers, MobileTech. Gopher Info is in limited release and will
be more widely available this summer.
“Innovation is in our DNA and we are always looking for ways to
use new technology that enhances service provider efficiency,” said
Jason DaCosta, Senior Vice President of Customer Operations at
Alarm.com. “This is a significant advancement for the security
industry and sets a higher standard for support usability.”
Alarm.com service providers will have immediate access to
relevant and helpful information since Gopher Info learns from
Alarm.com’s proprietary Knowledge Base. A service provider can
simply type in a question such as:
- Can you explain to me how Smart Arming and Arming Schedules
work?
- How do I install a Smart Gateway?
- Do I need a power module to install a VDB750 with mechanical
chimes?
- How many Video Analytics rules can my customers create on their
video doorbells?
Gopher Info provides trusted responses in easy-to-understand
language based on information created by Alarm.com experts. In
seconds, it contextualizes, processes, and summarizes information
from Alarm.com installation guides, product summaries,
specification sheets, troubleshooting best practices, and training
materials.
Gopher Info provides a much-needed solution for Alarm.com
service providers, enabling their technicians and service personnel
to streamline access to technical and troubleshooting resources,
which is critical given the labor challenges many face today. This
is another tool for Alarm.com service providers who will be able to
increase efficiency, enhance operations, and improve the customer
experience.
Alarm.com-powered systems are professionally installed and
monitored and are also available in select international markets.
For more information on the broader Alarm.com ecosystem of products
and services, visit https://alarm.com.
About Alarm.com
Alarm.com is the leading platform for the intelligently
connected property. Millions of consumers and businesses depend on
Alarm.com's technology to manage and control their property from
anywhere. Our platform integrates with a growing variety of
Internet of Things (IoT) devices through our apps and interfaces.
Our security, video, access control, intelligent automation, energy
management, and wellness solutions are available through our
network of thousands of professional service providers in North
America and around the globe. Alarm.com's common stock is traded on
Nasdaq under the ticker symbol ALRM. For more information, please
visit alarm.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20230726786977/en/
Julie Rollend Alarm.com Public Relations jrollend@alarm.com
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