First-of-its-kind AI Lighthouse program helps
customers create generative AI-based initiatives to transform their
business operations
ServiceNow (NYSE: NOW), NVIDIA (NASDAQ: NVDA), and Accenture
(NYSE: ACN) today announced the launch of AI Lighthouse, a
first-of-its-kind program designed to fast-track the development
and adoption of enterprise generative AI capabilities.
This press release features multimedia. View
the full release here:
https://www.businesswire.com/news/home/20230726615197/en/
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Expanding on existing strategic partnerships among ServiceNow,
NVIDIA and Accenture, AI Lighthouse will assist pioneering
customers across industries in the design, development, and
implementation of new generative AI use cases.
AI Lighthouse unites the ServiceNow enterprise automation
platform and engine, NVIDIA AI supercomputing and software, and
Accenture AI transformation services. The comprehensive offering
will let customers collaborate as design partners in architecting
custom generative AI large language models (LLMs) and applications
to advance their businesses.
“This is a transformational moment for business to revolutionize
how work gets done,” said ServiceNow Chairman and CEO Bill
McDermott. “In collaboration with our visionary partners,
ServiceNow, NVIDIA, and Accenture are forming the market-leading
blueprint for AI-first enterprise innovation. We expect the AI
Lighthouse customer program to inspire breakthrough ideas with
massive ROI: ‘return on intelligence.’”
“Industries are racing to add generative AI tools to their
operations at a faster pace than in any previous technology shift,”
said Jensen Huang, founder and CEO, NVIDIA. “NVIDIA, ServiceNow and
Accenture are partnering to help customers lead their industries by
deploying generative AI tools that harness their own invaluable
knowledge to transform the applications they use every day.”
“Generative AI holds enormous potential for enterprises—it can
help them reinvent how they work, strengthen their services,
differentiate themselves and reach new levels of performance,” said
Julie Sweet, chair and CEO, Accenture. “Our expanded partnership
with ServiceNow and NVIDIA will apply our combined experience,
expertise and insights to helping our clients create powerful,
relevant and responsible generative AI use cases and more quickly
realize the value of this transformative technology.”
The power of AI Lighthouse program will come to life for
enterprise customers by:
- Reducing tedious manual work for customer service
professionals, with overviews and insights to help them solve
problems faster.
- Deflecting cases by promoting self-service options, empowering
people, and delivering engaging experiences with natural human
language.
- Generating content automatically, including intelligent search
results, work notes, and knowledge base articles.
- Boosting developer productivity with intelligent
recommendations for code.
Since May, ServiceNow has launched a slate of powerful
generative AI capabilities, purpose-built for the Now Platform, and
engaged with large pharmaceutical, financial services,
manufacturing, and health care companies to test them in enterprise
environments. The AI Lighthouse program will build on that early
progress to collaborate on designing, developing, and implementing
new generative AI use cases with a select group of customers across
IT service management (ITSM), customer service management (CSM),
and employee experience.
NVIDIA accelerated computing and software, including NVIDIA DGX™
AI supercomputing and NVIDIA DGX Cloud, as well as NVIDIA NeMo™ LLM
software, will provide full-stack computing for model training and
tuning; ServiceNow will be the front-end workflow automation and
intelligence platform; and Accenture will leverage its deep
functional and industry knowledge and generative AI strategy,
design and delivery experience to bring use cases to life for
customers.
The ServiceNow platform automates workflows across the entire
enterprise by connecting disparate departments, systems, and silos
and automating processes to increase productivity and enable
seamless work experiences. Now Assist is ServiceNow’s generative AI
experience—purpose-built within the ServiceNow platform—designed to
enable intelligent automation and accelerate productivity by
simplifying repetitive tasks, increasing agility, and transforming
the user experience.
NVIDIA AI software and accelerated computing provide the
platform for generative AI deployments across industries.
Enterprises can use NeMo and NVIDIA frameworks, optimized inference
engines, and APIs to add intelligence to generative AI applications
such as drug discovery, intelligent chatbots, search, and
summarization.
Building on Accenture’s recently announced $3 billion investment
in AI, this collaboration will tap into the Accenture Center for
Advanced AI, with its deep focus on generative AI and large
language models. Accenture will accelerate the design and
engineering of domain-specific LLMs and generative AI capabilities
within the ServiceNow platform to make functional and industry
workflows more intelligent – from elevating agent productivity and
impact with summarization of service history and recommended
actions, to improving self-service quality and speed with
AI-powered virtual agents. Accenture will use its infrastructure
and IT service operations experience across the cloud continuum,
coupled with its vast experience in helping clients across
industries leverage generative AI, to accelerate value across the
enterprise.
For more information about the AI Lighthouse program as well as
additional generative AI solutions ServiceNow strategic partners
are offering, visit
https://www.servicenow.com/now-platform/generative-ai.html.
To learn more about previously announced ServiceNow generative
AI advancements, visit:
- Partnerships with NVIDIA and Cognizant
- BigCode collaboration with Hugging Face
- ServiceNow Generative AI Controller, which serves as the
foundation for all generative AI functionality on the Now
Platform
- Now Assist for Search, which brings the power of
generative AI to Portal Search, Next Experience, and Virtual
Agent
- Now Assist for Virtual Agent, a generative AI
integration that helps virtual agents deliver conversational
responses to questions from both customers and employees
- Case summarization and text-to-code, powered by a
proprietary ServiceNow LLM, to alleviate repetitive work and
significantly improve productivity.
About Accenture
Accenture is a leading global professional services company that
helps the world’s leading businesses, governments and other
organizations build their digital core, optimize their operations,
accelerate revenue growth and enhance citizen services—creating
tangible value at speed and scale. We are a talent and innovation
led company with 732,000 people serving clients in more than 120
countries. Technology is at the core of change today, and we are
one of the world’s leaders in helping drive that change, with
strong ecosystem relationships. We combine our strength in
technology with unmatched industry experience, functional expertise
and global delivery capability. We are uniquely able to deliver
tangible outcomes because of our broad range of services, solutions
and assets across Strategy & Consulting, Technology,
Operations, Industry X and Accenture Song. These capabilities,
together with our culture of shared success and commitment to
creating 360° value, enable us to help our clients succeed and
build trusted, lasting relationships. We measure our success by the
360° value we create for our clients, each other, our shareholders,
partners and communities. Visit us at www.accenture.com.
Copyright © 2023 Accenture. All rights reserved. Accenture and
its logo are registered trademarks of Accenture.
About NVIDIA
Since its founding in 1993, NVIDIA (NASDAQ: NVDA) has been a
pioneer in accelerated computing. The company’s invention of the
GPU in 1999 sparked the growth of the PC gaming market, redefined
computer graphics, ignited the era of modern AI and is fueling
industrial digitalization across markets. NVIDIA is now a
full-stack computing company with data-center-scale offerings that
are reshaping industry. More information at
https://nvidianews.nvidia.com/.
NVIDIA Forward-Looking Statements
Certain statements in this press release including, but not
limited to, statements as to: the benefits and impact of NVIDIA’s
products, services, and technologies; NVIDIA’s partnerships with
ServiceNow and Accenture, including the benefits and impact
thereof; industries racing to add generative AI tools to their
operations at a faster pace than in any previous technology shift;
and the benefits and impact of the AI Lighthouse program are
forward-looking statements that are subject to risks and
uncertainties that could cause results to be materially different
than expectations. Important factors that could cause actual
results to differ materially include: global economic conditions;
NVIDIA’s reliance on third parties to manufacture, assemble,
package and test NVIDIA’s products; the impact of technological
development and competition; development of new products and
technologies or enhancements to NVIDIA’s existing product and
technologies; market acceptance of NVIDIA’s products or NVIDIA’s
partners' products; design, manufacturing or software defects;
changes in consumer preferences or demands; changes in industry
standards and interfaces; unexpected loss of performance of
NVIDIA’s products or technologies when integrated into systems; as
well as other factors detailed from time to time in the most recent
reports NVIDIA files with the Securities and Exchange Commission,
or SEC, including, but not limited to, its annual report on Form
10-K and quarterly reports on Form 10-Q. Copies of reports filed
with the SEC are posted on the company's website and are available
from NVIDIA without charge. These forward-looking statements are
not guarantees of future performance and speak only as of the date
hereof, and, except as required by law, NVIDIA disclaims any
obligation to update these forward-looking statements to reflect
future events or circumstances.
© 2023 NVIDIA Corporation. All rights reserved. NVIDIA, the
NVIDIA logo, DGX, and NeMo are trademarks and/or registered
trademarks of NVIDIA Corporation in the U.S. and other countries.
Other company and product names may be trademarks of the respective
companies with which they are associated.
About ServiceNow
ServiceNow (NYSE: NOW) makes the world work better for everyone.
Our cloud‑based platform and solutions help digitize and unify
organizations so that they can find smarter, faster, better ways to
make work flow. So employees and customers can be more connected,
more innovative, and more agile. And we can all create the future
we imagine. The world works with ServiceNow™. For more information,
visit: www.servicenow.com.
Use of Forward‑Looking Statements
This press release contains “forward‑looking statements” about
the expectations, beliefs, plans, and intentions relating to new
generative AI capabilities for the Now Platform. Such statements
include statements regarding future product capabilities and
offerings and expected benefits to ServiceNow. Forward‑looking
statements are subject to known and unknown risks and uncertainties
and are based on potentially inaccurate assumptions that could
cause actual results to differ materially from those expected or
implied by the forward‑looking statements. If any such risks or
uncertainties materialize or if any of the assumptions prove
incorrect, ServiceNow’s results could differ materially from the
results expressed or implied by the forward‑looking statements
made. ServiceNow undertakes no obligation, and does not intend, to
update the forward‑looking statements. Factors that may cause
actual results to differ materially from those in any
forward‑looking statements include: (i) changes in the AI
regulatory landscape; (ii) delays and unexpected difficulties and
expenses in delivering the capabilities; and (iii) uncertainty as
to whether sales will justify the investments in the capabilities.
Further information on factors that could affect ServiceNow’s
financial and other results is included in the filings ServiceNow
makes with the Securities and Exchange Commission from time to
time.
© 2023 ServiceNow, Inc. All rights reserved. ServiceNow, the
ServiceNow logo, Now, and other ServiceNow marks are trademarks
and/or registered trademarks of ServiceNow, Inc. in the United
States and/or other countries. Other company names, product names,
and logos may be trademarks of the respective companies with which
they are associated.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20230726615197/en/
Johnna Hoff ServiceNow 1-408-250-8644 Press@servicenow.com
Shannon McPhee NVIDIA Corporation 1-310-920-9642
smcphee@nvidia.com
Hannah Unkefer Accenture 1-206-839-2172
hannah.m.unkefer@accenture.com
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