Engineers can uncover alert coverage gaps and
easily generate new alerts with AI-driven recommended conditions as
part of the New Relic all-in-one platform
New Relic (NYSE: NEWR), the all-in-one observability platform
for every engineer, announced that it has further enhanced its
AIOps capabilities with recommended alerts. This provides the
ability to quickly detect and easily resolve alert coverage gaps by
using AI to identify anomalous behavior, determine areas of the
technology stack that aren’t being monitored, and recommend new
alerts to engineers. The industry’s only observability solution
that reduces the need to manually build numerous alert conditions
using AI makes it easier to understand which signals are most
important or what thresholds indicate performance problems. Now,
every engineer, regardless of their experience level, can eliminate
alerting blindspots—empowering them to detect, resolve, and respond
to issues faster.
“In an increasingly dynamic landscape, it’s easy for engineering
teams to be overwhelmed by the need to configure alerts across
different layers of the technology stack, especially since manually
creating alert policies can be time- and resource-intensive. This
can cause enormous gaps in the team’s alerting policies, leaving
them blind and incapable of responding quickly and confidently when
things break,” said New Relic Chief Product Officer Manav
Khurana. “We designed New Relic recommended alerts to remove
those barriers, so teams have the alerts they need to proactively
monitor their stack, diagnose incidents and prioritize them for
immediate action before it impacts their customers, business, and
bottom line.”
Powered by AIOps, New Relic recommended alerts streamlines
alerting with its alert coverage gaps feature, which continuously
and automatically highlights areas in an organization’s technology
stack that are missing alert coverage across application
performance monitoring (APM), mobile and browser entities. Then,
New Relic fills alerting gaps by recommending new alerts with
pre-populated alert conditions, such as error percentage or
response time. Using the recommendations as a starting point,
engineers can also customize their alerts by implementing
additional parameters to tailor the alert conditions and drive even
better coverage for the team.
“Successful AIOps solutions are more than just technology—on its
own, technology is passive, but AI is active,” reports Forrester
Principal Analyst Carlos Casanova in “The Forrester AIOps
Reference Architecture: The Need For Clarity”, Forrester Research,
Inc., May 31, 2022. The report continues, “Using AIOps, leaders can
improve system resilience, decrease downtime, improve
mean-time-to-resolution, and avoid certain incident scenarios
altogether.”
New Relic recommended alerts builds upon New Relic AI, a suite
of AIOps capabilities that understands historical alerts and
applies machine learning (ML) and AI to significantly reduce alert
noise, enrich incidents with context, and provide intelligence and
automation to engineering teams in real-time. With New Relic AI,
engineers can detect, diagnose and resolve incidents faster, and
continuously improve incident management workflow.
Coming soon, engineering teams will also be able to utilize New
Relic Grok (currently in early access) to further enhance alerting
by asking questions in natural language like “Hey Grok, what are
the uncovered entities that I should be monitoring and what are the
recommended conditions for this alert?” which will enhance the
team's alert strategy and provide engineers with even better alert
coverage.
Currently available as part of the New Relic platform,
recommended alerts are now available at no additional cost to
existing New Relic users. To get started, sign in to your New Relic
account or sign up for a free account.
For more information on New Relic AIOps capabilities, visit our
webpage.
Forward-looking statements
This press release, and the associated blog post and website,
contain “forward-looking” statements, as that term is defined under
the federal securities laws, including but not limited to
statements regarding New Relic AIOps and applied intelligence, and
its capabilities and anticipated benefits related thereto. The
achievement or success of the matters covered by such
forward-looking statements are based on New Relic’s current
assumptions, expectations, and beliefs and are subject to
substantial risks, uncertainties, assumptions, and changes in
circumstances that may cause New Relic’s actual results,
performance, or achievements to differ materially from those
expressed or implied in any forward-looking statement. Further
information on factors that could affect New Relic’s financial and
other results and the forward-looking statements in this press
release is included in the filings New Relic makes with the SEC
from time to time, including in New Relic’s most recent Form 10-Q,
particularly under the captions “Risk Factors” and “Management’s
Discussion and Analysis of Financial Condition and Results of
Operations.” Copies of these documents may be obtained by visiting
New Relic’s Investor Relations website at http://ir.newrelic.com or
the SEC's website at www.sec.gov. New Relic assumes no obligation
and does not intend to update these forward-looking statements,
except as required by law.
About New Relic
As a leader in observability, New Relic empowers engineers with
a data-driven approach to planning, building, deploying, and
running great software. New Relic delivers the only unified data
platform that empowers engineers to get all telemetry—metrics,
events, logs, and traces—paired with powerful full stack analysis
tools to help engineers do their best work with data, not opinions.
Delivered through the industry’s first usage-based consumption
pricing that’s intuitive and predictable, New Relic gives engineers
more value for the money by helping improve planning cycle times,
change failure rates, release frequency, and mean time to
resolution. This helps the world’s leading brands including adidas
Runtastic, American Red Cross, Australia Post, Banco Inter, Chegg,
GoTo Group, Ryanair, Sainsbury’s, Signify Health, TopGolf, and
World Fuel Services (WFS) improve uptime, reliability, and
operational efficiency to deliver exceptional customer experiences
that fuel innovation and growth. www.newrelic.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20230823891527/en/
Media Contact Kerry Baker New Relic, Inc. PR@newrelic.com
Investor Contact Ingo Friedrichowitz New Relic, Inc.
IR@newrelic.com
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