PagerDuty Operations Cloud’s AI-generated
runbooks accelerate automation efforts to drive cost optimization
and efficiency for customers
PagerDuty, Inc. (NYSE:PD), a global leader in digital operations
management, today announced the introduction of AI-generated
runbooks in early access, as well as powerful new analytics
capabilities for the PagerDuty Operations CloudSM. Using PagerDuty
Runbook Automation from the Operations Cloud, customers replace
manual procedures with automated self-service workflows,
potentially saving hundreds of working days per year. With
PagerDuty’s new generative AI capabilities, customers could realize
hundreds of thousands of dollars in annual operational cost savings
by using natural-language prompts paired with prompt-engineering
automation–high quality prompts iteratively guiding users–to
initiate low-code autonomous runbooks for frequently deployed
workflows and procedures within a company's IT operations
process.
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the full release here:
https://www.businesswire.com/news/home/20230831090295/en/
Users type in plain-English prompts to
generate entire low-code runbooks powered by AI (Graphic: Business
Wire)
“Autonomous runbooks are a huge leap towards safe
auto-remediation of critical applications and infrastructure when
time really matters to a business,” said Jennifer Tejada,
Chairperson and CEO at PagerDuty. “For large enterprises, this
human-in-the loop, generative AI application can reduce operating
costs by hundreds of thousands of dollars annually, mitigate risk
and also support teams in protecting and growing revenue through
ensuring more reliable customer-facing applications.”
According to Gartner, “By 2028, the combination of humans and AI
assistants working in tandem could reduce the time to complete
coding tasks by 30%.”1 By democratizing automation creation within
engineering teams and speeding up the onboarding of new users,
customers could reduce the time to develop new automated runbooks
by 75-80%, moving from hours to minutes. With more runbooks
automated, customers could quickly save hundreds of thousands of
dollars per year by alleviating repetitive work and significantly
improving productivity, all while keeping humans in the loop of AI
deployment.
This new feature in PagerDuty Runbook Automation is the latest
in a series of PagerDuty’s GenAI capabilities, which will be
available across the PagerDuty Operations Cloud to help
organizations automate time-critical, high-impact work, improve
productivity and meaningfully reduce operating costs in uncertain
economic times.
PagerDuty Analytics
Today’s CIOs and CTOs are responsible for driving cost
optimization, service performance and customer as well as employee
experience. Leveraging analytics to achieve visibility and
operational excellence to fulfill the promise of digital
transformation, business and technology executives can make swift,
data-driven investments and resource allocation decisions to
improve service quality. PagerDuty Insights Reports help
engineering and IT leadership act with greater confidence and
advance operational maturity with data that predicts and prevents
issues.
Additionally, PagerDuty's newly generally available analytics
capabilities are available to all paying customers. The PagerDuty
Insights Reports have been designed to provide teams with more
granular visibility and control over operational health and
maturity. Customers can now glean critical insights into the state
of their operations, including which services are most impacted,
SLA achievement, and team health including how many sleep/off-hour
interruptions responders are receiving.
Customers leveraging PagerDuty analytics improved mean time to
acknowledge (MTTA) incidents by 28%, as well as more equitable
distribution of work and consistent response hours, equating to
saving 100 hours of work time per year, per team.2 PagerDuty users
can also utilize the Recommendations Report for potential noise
compression, and a User Onboarding Report (early access) to help
Admins and Managers understand which of their responders have
activated, set up and are using their PagerDuty account
properly.
“Both automation and data-driven, actionable insights are
imperative for today’s organizations to succeed amidst a constantly
evolving environment, lower barriers to entry and the accelerating
pace of innovation,” said Sean Scott, Chief Product Development
Officer at PagerDuty. “By leaning into the power of GenAI and the
democratization of analytics, PagerDuty customers can speed up and
ameliorate their operations, reduce costs and redeploy resources to
delivering innovative solutions for their customers.”
Supporting quotes:
- “With PagerDuty’s analytics reports, we’re able to tailor them
to specific teams, specific ranges, specific anything, to make them
bespoke to our needs to make sure we can turn insights into
action.” - Financial services customer
- “PagerDuty’s analytics reports allow us to have greater
visibility and control over our operational health, which leads to
[us] driving greater business value.” - Enterprise technology
customer
Additional information:
- Check out PagerDuty’s generative AI website
- Read more about PagerDuty’s full generative AI offerings
- Join the GenAI waitlist to sign up for development updates
- Watch What’s New in Analytics
About PagerDuty Inc.
PagerDuty, Inc. (NYSE:PD) is a global leader in digital
operations management. The PagerDuty Operations Cloud
revolutionizes how critical work gets done, and powers the agility
that drives digital transformation. Customers rely on the PagerDuty
Operations Cloud to compress costs, accelerate productivity, win
revenue, sustain seamless digital experiences, and earn customer
trust. Nearly half of the Fortune 500 and almost two thirds of the
Fortune 100 trust PagerDuty including Cisco, Cox Automotive,
DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more. To
learn more and try PagerDuty for free, visit www.pagerduty.com.
Follow our blog and connect with us on LinkedIn, X, YouTube and
Facebook. We’re also hiring, visit https://careers.pagerduty.com/
to learn more.
The PagerDuty Operations Cloud
The PagerDuty Operations Cloud is the platform for
mission-critical, time-critical operations work in the modern
enterprise. Through the power of AI and automation, it detects and
diagnoses disruptive events, mobilizes the right team members to
respond, and streamlines infrastructure and workflows across your
digital operations. The Operations Cloud is essential
infrastructure for revolutionizing digital operations to compete
and win as a modern digital business.
Forward-Looking Statements
This press release contains forward-looking statements,
including statements regarding the expected availability of new
functionality, including any anticipated benefits, results and
future opportunities related thereto. These forward-looking
statements are not guarantees of future performance and involve
significant risks, uncertainties and other factors that may cause
our actual results, performance or achievements to be materially
different from results, performance or achievements expressed or
implied by the forward-looking statements contained in this
release. For a complete list and description of such risks and
uncertainties, see the company’s Annual Report on Form 10-K, filed
with the U.S. Securities and Exchange Commission (“SEC” on March
16, 2023), in particular in the section entitled Risk Factors, and
in PagerDuty’s other filings with the SEC.
____________________ 1 Gartner, How to Choose an Approach for
Deploying Generative AI, Arun Chandrasekaran, Leinar Ramos, Rajesh
Kandaswamy, 7 July 2023 2 PagerDuty internal calculation based off
of product metrics.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20230831090295/en/
Media Contact: Claude Shy media@pagerduty.com
Investor Relations Contact: Tony Righetti
investor@pagerduty.com
SOURCE PagerDuty
PagerDuty (NYSE:PD)
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