RingCentral’s advanced cloud telephony
capabilities, integration with Microsoft Teams, and 99.999% uptime
were key deciding factors
RingCentral, Inc. (NYSE: RNG), a leading provider of AI-powered
global enterprise cloud communications, video meetings,
collaboration, and contact center solutions, today announced that
NFP has selected RingCentral MVP® (Message Video Phone™) and
RingCentral Contact Center™ to power employee and customer
engagement. NFP is a leading property and casualty broker, benefits
consultant, wealth manager and retirement plan advisor.
Working closely with John Alexander Consulting (JAC), a carrier
and cloud-neutral consulting firm, NFP conducted a search to select
a secure and integrated communications solution to enable greater
mobility for its employees and a best-in-class experience for its
customers. To date, NFP has migrated more than 8,000 employees to
the RingCentral MVP solution from across the United States, Canada,
and EMEA, and more than 600 agents to the RingCentral Contact
Center platform.
“RingCentral solutions have played a critical role in our
digital transformation — enabling us to achieve frictionless growth
with higher productivity,” said Mark Grosvenor, Chief Technology
Officer, NFP. “We chose RingCentral because it provides the best
integrated telephony solutions, innovative AI tools, and
market-leading analytics – all in a secure environment. Most
importantly, communications with our clients are now second to none
– with RingCentral’s platform and 99.999% availability, there
hasn’t been any downtime.”
As an early adopter of hosted voice and collaboration at the
enterprise level, NFP runs a sophisticated high-tech environment
and is committed to remaining at the forefront of exceptional
technology experiences for their employees and customers. With
RingCentral MVP and RingCentral Contact Center, NFP will improve
their service delivery to exceed customer needs and worldwide
industry and regulatory standards, continuing to adhere to
stringent compliance requirements for client data management.
Kim Ragland, Technology Operations, NFP, said the company has
improved customer experiences by utilizing RingCentral’s unified
communications, enhanced contact center, and world-class
collaboration to replace disparate platforms in favor of an
all-in-one solution. “By consolidating vendors, not only is the
user experience improved, but NFP also generated substantial
savings,” added Ragland.
“As an extension of NFP’s team, we are deeply versed in their
technology strategy and committed to identifying not only the
best-performing platform to support their current needs, but also
one that addressed economies of scale, rapid installation, and
pivotal redirection to match technology evolution,” said Alexis
Pomierski, Executive Director at JAC.
Key benefits of RingCentral for NFP include:
- Advanced telephony features, including SMS: NFP
employees can now use SMS with their clients. With RingCentral, all
SMS data is archived and retained centrally and securely as needed
for regulatory purposes.
- Integration with Microsoft Teams: NFP employees
can boost productivity with RingCentral’s purpose-built experience
for Microsoft Teams, leveraging innovative features including
voicemail transcription, call recording, bi-directional presence
sync, and unified contact search.
- AI-powered insights: NFP can leverage AI to
provide real-time coaching and assistance and help its agents
automate mundane tasks so they can focus on complex issue
resolution.
- Real-time analytics: With tools to
simplify forecasting and better monitor and measure agent
performance, NFP leaders can better assist with issue resolution
and drive optimal productivity.
“NFP is a true trailblazer bringing industry-leading practices,
digital, and data-led disruption to the marketplace. We are excited
to be part of NFP’s digital transformation journey,” said Carson
Hostetter, Chief Revenue Officer, RingCentral. “By moving to
RingCentral, NFP is driving greater operational efficiencies and
overall stakeholder engagement, optimizing for impactful business
outcomes.”
To learn more about NFP’s implementation of RingCentral
solutions, watch the video: https://youtu.be/7syGHFF3Aqw.
About NFP
NFP is a leading property and casualty broker, benefits
consultant, wealth manager, and retirement plan advisor that
provides solutions enabling client success through the expertise of
over 8,000 global employees, investments in innovative
technologies, and enduring relationships with highly rated
insurers, vendors, and financial institutions. NFP is the 9th best
place to work for large employers in insurance, 7th largest
privately-owned broker, 5th largest benefits broker by global
revenue and 13th largest broker of US business (all rankings
according to Business Insurance).
Visit NFP.com to discover how NFP empowers clients to meet their
goals.
About JAC
As a carrier and cloud-neutral consulting firm, John Alexander
Consulting (JAC) works on behalf of its clients to design, procure,
and implement the right combination of carrier solutions best
suited to their unique technology environments. JAC has honed its
expertise in highly acquisitive holding firms during its years of
business.
About RingCentral
RingCentral is a leading global provider of cloud-based business
communications and collaboration solutions that seamlessly combine
phone, messaging, video meetings, and contact centers. RingCentral
empowers customers with AI-powered conversation intelligence that
unlocks insights from their interaction data to accelerate business
outcomes. With decades of expertise in reliable and secure cloud
communications, RingCentral has earned the trust of millions of
customers and thousands of partners worldwide. Visit
ringcentral.com to learn more.
© 2023 RingCentral, Inc. All rights reserved. RingCentral,
RingCentral MVP, Message Video Phone, RingCentral Contact Center,
and the RingCentral logo are trademarks of RingCentral, Inc.
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version on businesswire.com: https://www.businesswire.com/news/home/20230912032172/en/
RingCentral PR Contact: Mariana Leventis
Mariana.leventis@ringcentral.com 650-562-6545
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