Now Platform update enhances security and
governance, simplifies critical processes in healthcare and
finance, and accelerates talent transformation through AI
ServiceNow (NYSE: NOW), the leading digital workflow company
making the world work better for everyone, today announced
comprehensive new automation solutions in the Now Platform
Vancouver release. The new solutions enhance security and
governance, simplify critical processes in healthcare and finance,
and accelerate talent transformation through AI.
This press release features multimedia. View
the full release here:
https://www.businesswire.com/news/home/20230920657771/en/
(Graphic: Business Wire)
As businesses across all industries face increased pressure to
adapt to technological disruption and show immediate value from
digital investments, they are turning to trusted partners to help
them drive growth, reduce cost, and mitigate risk. The Vancouver
release integrates the latest in automation technology—including
powerful, new generative AI solutions—into the Now Platform to help
organizations maximize productivity, improve agility, and drive
cost efficiency, with high levels of digital trust and
transparency.
“ServiceNow’s advantage is empowering enterprises to innovate
for growth, on a single strategic platform that delivers fast
results and great experiences,” said CJ Desai, president and chief
operating officer at ServiceNow. “As we integrate generative AI
across our workflows, we’re simultaneously expanding our platform
capabilities with the Vancouver release to give our customers
exactly what they need in this moment—new solutions that help
protect their business, lower operating costs, and scale automation
for end-to-end digital transformation.”
Managing operational and security risk without sacrificing
agility
Cyberattacks are becoming more frequent and sophisticated, with
a 38% increase in 20221. In this heightened threat landscape,
boards of directors and regulators alike are pushing CEOs to evolve
security plans. IT leaders can no longer rely on point solutions to
mitigate the barrage of threats they face. ServiceNow’s Vancouver
release empowers customers to innovate faster and operate with more
agility while managing increasing security risk.
ServiceNow has continued to expand its robust security portfolio
to help customers adapt to modern threats. The Now Platform enables
organizations to streamline incident identification and management
with intelligent automation, offers an enterprise-wide view into
critical risks including vulnerabilities, issues and outages, and
helps protect confidential data with native platform encryption,
all on a single platform. The Now Platform Vancouver release
represents the next step in ServiceNow’s platform-driven security
approach for more resilient, secure digital business models.
ServiceNow Zero Trust Access is the latest feature in
ServiceNow Vault, helping customers build a zero-trust framework
for the Now Platform with granular authentication policies. By
safeguarding the type of access available to a user in a session
based on various risk parameters like location, network, user risk,
and devices, organizations can expand their network of authorized
ServiceNow users, while also protecting customer and proprietary
data.
To counter growing security risks beyond the IT department,
ServiceNow has expanded Third-Party Risk Management to serve
employees in more departments and industries, improving
visualization and management of security threats from outside
organizations.
Third-Party Risk Management gives organizations a single source
of truth to easily visualize risk from third-party applications, at
scale, for a more holistic, streamlined approach to risk
management. New innovations include automated inherent risk
questionnaires and out-of-the box due-diligence workflows to drive
greater response time and IT team productivity, as well as enhanced
executive reporting for improved board-level visibility and
organizational agility.
Open-source software has become commonplace for application
development, but it also can introduce security risks. ServiceNow
has introduced Software Bill of Materials (SBOM) management
to easily process and ingest software components inventory, gain
comprehensive insights into its presence within business
applications, assess security risk, and drive response workflows.
By extending centralized visibility for third-party and home-grown
applications, SBOM gives customers the ability to more easily
manage cyber risk that can accompany open-source software.
Simplifying mission-critical processes and unlocking value
with intelligent automation
Companies could automate 30% of worked hours across all
industries2, the majority of which include repetitive processes
that are necessary for day-to-day operations but aren’t necessarily
value-driving. ServiceNow’s Vancouver release allows organizations
to do just that, automating manual processes so that employees can
focus on more complex work, and driving ROI from digital
investments with significant efficiency gains.
For example, managing the maintenance, security, and compliance
needed for clinical devices diverts clinician energy from patient
care to paperwork.
ServiceNow’s new Clinical Device Management (CDM)
solution simplifies how healthcare providers install, service,
manage, and maximize the life of devices, such as MRI and X-ray
machines. CDM automates the upkeep and management of these devices,
guides staff on ordering parts, and identifies the best technicians
for device maintenance, leading to improved patient safety and
care. In addition, healthcare providers can save on maintenance
expenses related to critical, costly devices.
Accounts Payable Operations (APO), an enhancement
to Source to Pay Operations, is now generally available as part of
the Vancouver release. APO, part of ServiceNow’s Finance and Supply
Chain Workflows, automates the accounts payable process, allowing
teams to digitize the invoice receipt, reconciliation and payment
process, which can positively impact cash flow as well as supplier
relationships. With APO, customers can reduce their typical manual
processes costs (~$16 per invoice) by up to 80% with automation
from ServiceNow.3
Accelerating talent transformation with AI
The growing skills shortage and employee demand for continuous
learning is pressuring businesses and HR leaders to rethink the way
they train and develop talent. Seventy-seven percent of employers
report difficulty in filling roles—the biggest skills gap in 17
years.4
To help leaders better meet the needs of their workforce while
optimizing for the future of work, Employee Growth and
Development (EGD) is generally available today. EGD uses AI to
collect, validate, and continuously update employee skills data,
giving leaders greater visibility and insight into workforce
capabilities so they can make smarter talent decisions that fuel
business growth.
New in ServiceNow’s Vancouver release, managers can create
customized and trackable growth plans for employees that align
skills development to career ambitions. Employees can define career
aspirations, explore career options, and self-drive career
progression through guided actions. AI-powered recommendations and
proactive prompts foster more informed career conversations between
managers and employees and empower employees to take ownership of
their career development all from a single career hub.
"Both CEOs and CHROs know that skills are a core driver of every
company's transformation. To enable this work at scale, technology
has to keep pace. ServiceNow is leading the way with our Employee
Growth and Development solution, harnessing AI to empower people to
grow with more accessible, inclusive, and impactful opportunities,
while providing leaders the transparency to see progress across the
enterprise," said Jacqui Canney, Chief People Officer at
ServiceNow. "This solution bridges the gap between employees'
existing skillsets and the necessary actions for development, and
propels organizational growth while unlocking everyone's full
potential. It's not just a tool, it's how we will help reshape the
future of workforce development, placing people at the heart of
everything we do."
As a part of the Vancouver release, ServiceNow also launched Now
Assist for ITSM, CSM, HRSD, and Creator to embed generative AI
across all workflows on the Now Platform. With this update,
customers can accelerate productivity, improve experiences, and
increase agility across every business function through the power
of generative AI.
What customers and partners are saying about the Now Platform
Vancouver release
EY
“Collaborating with ServiceNow has allowed us to implement
effective solutions to improve EY finance and procurement teams’
work experience,” said Hank Prybylski, EY global vice chair –
transformation. “Building on this valuable alliance, new solutions
in ServiceNow’s Finance and Supply Chain Workflows, such as
Accounts Payable Operations (APO), will help EY teams operate more
efficiently by connecting a wide range of data, systems, and
people, so they can drive more business value.”
IBM Consulting
"Pairing IBM's Skills expertise with ServiceNow Employee Growth
and Development, we will revolutionize talent management," said
Deniz Demirel, talent transformation strategic partnerships leader
at IBM Consulting. "By consolidating the digital experience
platform with learning, development, and skills intelligence, our
customers can gain data-driven insights to proactively identify and
develop critical skills, effectively closing talent gaps and
simplifying the overall employee experience."
Optimum Healthcare IT
"At Optimum Healthcare IT, we recognize that healthcare
organizations want a platform that provides a single view across
the enterprise regardless of the type of asset. With ServiceNow’s
Clinical Device Management, they can now take a holistic approach
to managing their clinical devices on a single platform, optimizing
the value of their investments,” said Brian Symonds, president of
Optimum Healthcare IT. “This exciting new product, combined with
our world-class staffing and consulting services, allows us to
maximize value for customers through streamlined processes,
compliance management, and risk assessment. This comprehensive
approach resonates with many enterprise leaders as they desire
heightened visibility and reporting, and it enables us to provide a
whole new level of value for our customers."
Availability
- The Now Platform Vancouver release is generally available
today.
- A slate of new generative AI innovations, partnerships, and
enhancements were also announced today and will be available on
Sept. 29; more details can be found here.
Additional information:
- Learn more about the Vancouver release from Jon Sigler, Senior
Vice President of Platform.
- Watch a demo on Now Assist for every workflow.
About ServiceNow
ServiceNow (NYSE: NOW) makes the world work better for everyone.
Our cloud‑based platform and solutions help digitize and unify
organizations so that they can find smarter, faster, better ways to
make work flow. So employees and customers can be more connected,
more innovative, and more agile. And we can all create the future
we imagine. The world works with ServiceNowTM. For more
information, visit: www.servicenow.com.
© 2023 ServiceNow, Inc. All rights reserved. ServiceNow, the
ServiceNow logo, Now, and other ServiceNow marks are trademarks
and/or registered trademarks of ServiceNow, Inc. in the United
States and/or other countries. Other company names, product names,
and logos may be trademarks of the respective companies with which
they are associated.
1 Check Point Research: Check Point Research Reports a 38%
Increase in 2022 Global Cyberattacks, Jan. 5, 2023 2 McKinsey:
Generative AI and the future of work in America, July 26, 2023 3
Figure and statistic reflect experience of selected ServiceNow
customers. 4 The Manpower Group: The Talent Shortage, Apr. 11,
2023
View source
version on businesswire.com: https://www.businesswire.com/news/home/20230920657771/en/
Media Contact Jacqueline
Velasco 408‑561‑1937 press@servicenow.com
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