ServiceNow Announces Teleperformance as New AI Lighthouse Member
03 Outubro 2023 - 1:01PM
Business Wire
Global digital services leader to collaborate
on design and development of enterprise-grade generative AI
solutions across IT and customer service
ServiceNow today announced that global digital services leader
Teleperformance is joining the AI Lighthouse program.
Teleperformance will collaborate on the design, development, and
deployment of new industry specific generative AI (GenAI) use cases
that boost productivity and help increase customer and employee
satisfaction across front- and back-office capabilities in Customer
Service Management (CSM) and IT Service Management (ITSM).
Announced in July 2023, AI Lighthouse is a first-of-its kind
program to fast-track the development and adoption of enterprise
GenAI capabilities. Teleperformance’s participation complements the
company’s launch of TP GenAI earlier this year.
“Some of the world’s biggest brands are focused on leveraging
generative AI tools to improve efficiencies and strengthen their
services,” said Teleperformance Chairman and CEO, Daniel Julien.
“Our partnership with ServiceNow will tap into our deep insights
based on decades of digital CX experience to create compelling and
actionable generative AI use cases for our clients with AI
Lighthouse.”
“Generative AI is unveiling a new frontier of human
productivity, leading the way to an era of rising prosperity,” said
ServiceNow Chairman and CEO Bill McDermott. “AI Lighthouse welcomes
brilliant minds across all industries to propel generative AI
innovation. We are honored to have Teleperformance as part of our
ecosystem, their digital services expertise will help to unleash
the potential of AI-enabled experiences.”
Teleperformance brings deep experience in CX consultancy, GenAI,
engineering, and development to AI Lighthouse. The company’s
initial focus will be to design and develop new GenAI models to
support agent interaction with customers. As the most critical part
of customer care, Teleperformance will look to automate remedial
agent tasks such as case summarization, next steps, and knowledge
management for their customer service agents within the AI
Lighthouse program.
For more information about Teleperformance’s AI-powered service
portfolio, visit
https://www.teleperformance.com/en-us/services/digital-cx-and-ai/digital-cx/.
For more information about AI Lighthouse, as well as Now Assist,
ServiceNow’s own generative AI experiences, visit
https://www.servicenow.com/now-platform/generative-ai.html.
ABOUT TELEPERFORMANCE GROUP
Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA
- Bloomberg: TEP FP), is a global leader in digital business
services, blending the best of advanced technology with human
empathy to deliver enhanced customer care that is simpler, faster,
and safer for the world’s biggest brands and their customers. The
Group’s comprehensive, AI-powered service portfolio ranges from
front-office customer care to back-office functions, including
Trust and Safety services that help defend both online users and
brand reputation. It also offers a range of specialized services
such as collections, interpreting and localization, visa and
consular services, and recruitment process outsourcing services.
With more than 410,000 inspired and passionate people speaking more
than 300 languages, the Group’s global scale and local presence
allows it to be a force of good in supporting communities, clients,
and the environment. In 2022, Teleperformance reported consolidated
revenue of €8,154 million (US$8.6 billion, based on €1 = $1.05) and
net profit of €645 million.
Teleperformance shares are traded on the Euronext Paris market,
Compartment A, and are eligible for the deferred settlement
service. They are included in the following indices: CAC 40, STOXX
600, S&P Europe 350, MSCI Global Standard and Euronext Tech
Leaders. In the area of corporate social responsibility,
Teleperformance shares are included in the CAC 40 ESG since
September 2022, the Euronext Vigeo Euro 120 index since 2015, the
EURO STOXX 50 ESG index since 2020, the MSCI Europe ESG Leaders
index since 2019, the FTSE4Good index since 2018 and the S&P
Global 1200 ESG index since 2017.
Visit the Group at www.teleperformance.com.
ABOUT SERVICENOW
ServiceNow (NYSE: NOW) makes the world work better for everyone.
Our cloud-based platform and solutions help digitize and unify
organizations so that they can find smarter, faster, better ways to
make work flow. So employees and customers can be more connected,
more innovative, and more agile. And we can all create the future
we imagine. The world works with ServiceNowTM. For more
information, visit: www.servicenow.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20231003904970/en/
Karine Allouis and Laurent Poisot IMAGE 7 Teleperformance –
Europe +33 1 53 70 74 70 Teleperformance@image7.fr
Teleperformance – Americas and AsiaPacific +1 629 899 0675
Tppublicaffairs@teleperformance.com
Lindsay Capurro ServiceNow +1 503-551-2655
Press@servicenow.com
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