Calix Innovations Awards Honor 7 Trailblazing Customers Who Are Winning the Hearts and Minds of Subscribers While Growing Their Communities
18 Outubro 2023 - 12:05PM
Business Wire
At ConneXions 2023, Calix awards customers for
outstanding achievements across several categories that demonstrate
how any broadband provider can leverage a partnership with Calix
and its broadband platform to expand their business and grow their
community
Today, at its annual customer success and innovation conference,
broadband platform company Calix, Inc. (NYSE: CALX) presented the
12th annual 2023 Customer Innovations Awards. Calix routinely
recognizes customers who are transforming their core business
functions—including customer service and support, operational
excellence, network engineering, and marketing—with awards for
these categories. This year’s awards introduced a new category,
Giant of Community, spotlighting a customer who continually invests
and delivers extraordinary broadband experiences to their
community. These awards honor broadband service providers (BSPs)
who are redefining subscriber experiences by moving beyond speeds
and focusing on subscriber satisfaction, growing with their
communities, and becoming pioneering leaders. Honorees are
futureproofing businesses with scalable design and technology and
leveraging Calix partners to change the lives of subscribers
through exceptional experiences. They’ve become giants of their
communities.
The winners of this year's Customer Innovations Awards have
demonstrated unmatched innovation by improving lives, thinking
beyond speed, and leveraging the power of the Calix end-to-end
cloud and software broadband platform—along with Calix managed
services—to achieve astounding business outcomes. These include
subscriber satisfaction ratings of 90 percent and above at Highline
Services and Cumberland Connect, reducing energy consumption by 73
percent with renewable energy practices at ALLO Communications, and
slashing truck rolls by 41 percent at Silver Star Communications.
They are innovators growing incredible value for themselves and
their communities, embodying the theme of Calix ConneXions 2023:
“Giant Steps Higher.”
The winners of the 2023 Customer Innovations Awards are:
- Giant of Marketing: Highline Services LLC Going beyond
speed to offer products and managed services that match their
subscribers’ lives, Highline Services connects gamers,
work-from-homers, and anyone in between. Tailoring plans to meet
subscribers’ needs and keeping their families safe has resulted in
a 95 percent subscriber satisfaction rating and contributed to
strong subscriber growth. Highline Services has been a Calix
customer for 16 years, serving subscribers in Colorado, Georgia,
Kansas, Michigan, Nebraska, and Texas.
- Giant of Customer Service and Support: Silver Star
Communications Not satisfied with building Wyoming’s first 10G
network, Silver Star Communications has invested in unmatched
customer service and support processes to improve the lives of
subscribers, resulting in an 83 percent increase in first call
resolution and a 41 percent reduction in truck rolls. Silver Star
Communications has been a Calix customer for 16 years, serving
subscribers in eastern Idaho and western Wyoming.
- Giant of Operations: Cumberland Connect By building a
subscriber-focused operations infrastructure to identify and
mitigate outages, Cumberland Connect has allowed support and field
teams to respond efficiently and effectively to customer
needs—resulting in a 98 percent customer satisfaction rating and an
8 percent reduction in support calls. Cumberland Connect has been a
Calix customer for 4 years, serving subscribers throughout
Tennessee.
- Giant of Network Engineering: Ellijay Telephone Company
Engineers at Ellijay Telephone Company (ETC) reduced costs by
$900,000, creating a more operationally efficient and modern
network for subscribers. Leveraging the Simplified Network with
innovative network topologies and a layer 3 distribution network
enabled by the Calix Intelligent Access EDGE E9-2 system allowed
them to effortlessly expand into new market areas. Further
automation of IP address management eliminated operational
complexity and allowed them to utilize their existing IPv4 address
pools fully. ETC has been a Calix customer for 14 years, serving
subscribers in northern Georgia.
- Giant of Sustainability: ALLO Communications After
securing $650 million in sustainability financing and by leveraging
the Calix platform during their broadband expansion, ALLO
Communications reduced energy consumption by 73 percent by
simplifying its access network. They also earned a S2SQ
Sustainability Quality Score of “very good” by meeting the criteria
for energy efficiency and renewable energy. ALLO Communications has
been a Calix customer for 13 years, serving subscribers in Arizona,
Colorado, and Nebraska.
- Giant of Community: Tombigbee Fiber Tombigbee Fiber
relentlessly pursues connectivity for every Mississippian they
serve. From expanding their fiber network to adding a host of
managed services, Tombigbee Fiber heavily invests in their
community. This dedication to the subscriber experience has given
them a 91 Net Promoter Scores℠—far above the industry average.
Tombigbee Fiber has been a Calix customer for 3 years, serving
customers in Mississippi.
- Community Champion: Jim Vaden, Network Engineer
(Forked Deer Electric Cooperative, Inc.) Jim Vaden is only the
second member to ever achieve the black belt level within the Calix
Community, a hub for events, education, discussion, technical
support, and more for broadband industry professionals. Vaden has
been a valued and active community contributor, achieving nearly
1,000 posts and comments since joining three years ago. His
enthusiasm and participation have set an example for community
members and defined what it is to be a champion. Forked Deer
Electric Cooperative has been a Calix customer for five years,
serving customers in western Tennessee.
“Every year at ConneXions, we honor customers who are doing
amazing things in their communities and setting the pace for the
industry,” said Matt Collins, chief commercial operations officer
at Calix. “By leveraging Calix innovations and services, these
customers are driving growth, successfully transforming their
business functions, and adding remarkable value to their
communities. The results speak for themselves. Our customers’
successes illustrate what is possible with the power of the Calix
platform. It is a privilege to award the giants in our industry who
are continually innovating and making a difference in their
communities.”
Discover how winners of the Calix Customer Innovations Awards
are transforming their businesses and growing unprecedented value
for their communities.
About Calix
Calix, Inc. (NYSE: CALX)—Broadband service providers of all
sizes leverage the Calix platform and teams to simplify their
business and excite their subscribers to grow the value of their
business and for their communities for generations. The
democratizing power of the platform and portfolio of managed
services enables them to operate efficiently, acquire subscribers,
and deliver exceptional experiences. Calix is dedicated to driving
continuous improvement in partnership with our growing ecosystem to
support the transformation of our customers and their
communities.
This press release contains forward-looking statements that are
based upon management’s current expectations and are inherently
uncertain. Forward-looking statements are based upon information
available to us as of the date of this release, and we assume no
obligation to revise or update any such forward-looking statement
to reflect any event or circumstance after the date of this
release, except as required by law. Actual results and the timing
of events could differ materially from current expectations based
on risks and uncertainties affecting Calix’s business. The reader
is cautioned not to rely on the forward-looking statements
contained in this press release. Additional information on
potential factors that could affect Calix’s results and other risks
and uncertainties are detailed in its quarterly reports on Form
10-Q and Annual Report on Form 10-K filed with the SEC and
available at www.sec.gov.
Calix and the Calix logo are trademarks or registered trademarks
of Calix and/or its affiliates in the U.S. and other countries. A
listing of Calix’s trademarks can be found at
https://www.calix.com/pages/trademarks.html. Third-party trademarks
mentioned are the property of their respective owners.
Net Promoter®, NPS®, NPS Prism®, and the NPS-related emoticons
are registered trademarks of Bain & Company, Inc., Satmetrix
Systems, Inc., and Fred Reichheld. Net Promoter Score℠ and Net
Promoter System℠ are service marks of Bain & Company, Inc.,
Satmetrix Systems, Inc., and Fred Reichheld.
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Press Inquiries: Zach Burger 669-369-1991
zach.burger@calix.com
Investor Inquiries: Jim Fanucchi
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