U.S. National Guard Bureau Selects Tyler Technologies’ Solution Suite for Complaint Tracking and Program Management
27 Outubro 2023 - 11:15AM
Business Wire
Solutions will ensure timely and accurate
reporting of data to U.S. Department of Defense and U.S. Equal
Employment Opportunity Commission
Tyler Technologies, Inc. (NYSE: TYL) announced it has signed a
contract with the U.S. National Guard Bureau (NGB), and
specifically the NGB-DEI Complaints Management and Adjudication
Branch, for Tyler’s Workforce Case Management application suite.
Tyler will provide a web-based case management, complaint tracking,
and program management and reporting application for military equal
opportunity (MEO) and civilian equal employment opportunity (EEO)
professionals.
Today, MEO and EEO complaint tracking is not managed by a
centralized system across the National Guard. Different Army and
Air Force Guard units in different states and territories, as well
as the National Guard Bureau itself, employ various systems and
ways of tracking and reporting on EEO and MEO complaints.
Additionally, there is no unified mechanism for compiling and
reporting the data.
Tyler’s applications will provide field and program oversight
while ensuring transparency to complainants, alleged offenders,
commanders, and senior leaders, as well as accountability for
substantiated claims and notices of proposed resolutions. The
Workforce Case Management suite will manage informal and formal
harassment and discrimination complaint activities through the
entire workflow.
To meet NGB-DEI’s needs, Tyler will deploy the following
Workforce Case Management suite of applications in its
FedRAMP-certified private cloud environment: EEO; MEO;
Anti-Harassment; and Reasonable Accommodation. With its
multi-factor authentication, data encryption, and role-based access
controls, the Application Platform can securely store a very large
volume of sensitive data and documents.
By moving to a centralized system overseen by the NGB-DEI
Complaints Management and Adjudication Branch, the entire National
Guard, spanning 54 U.S. states, territories, and District of
Columbia, will be able to provide prompt, fair, and impartial
complaint processing. They will also be able to meet the specified
U.S. Department of Defense (DoD) and federal timeframes to be
compliant with tracking and reporting data that all DoD agencies
are required to submit to DoD Office of Secretary of Defense, as
well as to the U.S. Equal Employment Opportunity Commission in
compliance with federal guidelines.
“We’re thrilled to bring our expertise in workforce case
management and specifically MEO and EEO best practices to the U.S.
National Guard Bureau,” said Brian Combs, president of Tyler’s
Platform Solutions Division. “We know that evolving federal labor
laws can make it challenging to stay compliant with EEO regulations
and reporting requirements. We are confident in our ability to
effectively manage MEO and EEO claims in a timely and accurate
manner for the organization.”
Currently serving 35 individual systems within the DoD, Tyler
has extensive experience providing workforce case management
applications in the federal market with solutions tailored to
handle specific workforce-related processes and federally mandated
reporting requirements. In addition, 80% of federal EEO claims are
processed by Tyler software.
About Tyler Technologies,
Inc.
Tyler Technologies (NYSE: TYL) provides integrated software and
technology services to the public sector. Tyler’s end-to-end
solutions empower local, state, and federal government entities to
operate efficiently and transparently with residents and each
other. By connecting data and processes across disparate systems,
Tyler’s solutions transform how clients turn actionable insights
into opportunities and solutions for their communities. Tyler has
more than 40,000 successful installations across nearly 13,000
locations, with clients in all 50 states, Canada, the Caribbean,
Australia, and other international locations. Tyler has been
recognized numerous times for growth and innovation, including
Government Technology’s GovTech 100 list. More information about
Tyler Technologies, an S&P 500 company headquartered in Plano,
Texas, can be found at tylertech.com.
#TYL_Financial
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version on businesswire.com: https://www.businesswire.com/news/home/20231026035159/en/
Jennifer Kepler Tyler Technologies 972.713.3770
Media.team@tylertech.com
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