TD SYNNEX Special Report: MSPs’ Strategic Investments in Business Consulting and Planning are Paying Off
01 Novembro 2023 - 10:00AM
Business Wire
65 percent of MSPs surveyed list business
consulting and planning as their top investment priority, and 75
percent of MSPs expect business growth
Findings of a new TD SYNNEX (NYSE: SNX) Managed Service Provider
(MSP) Special Report show that MSPs are positioning themselves for
growth through a keen focus on business planning and expansion of
technology offerings. This new special report is a supplement to
the TD SYNNEX 2023 Direction of Technology Report and focuses on
the survey respondents that identified themselves as MSPs.
While 65 percent of respondents noted business consulting and
planning investments were imperative, a full 80 percent said that
expanding their solution offerings was important or very important
for growth.
“These results track with how we view the MSP partner journey
and growth strategy. The MSPs we work with cite the critical need
for strategic planning, business development, alongside training
and enablement to leverage the opportunities presented by lucrative
high-growth technologies,” said Sergio Farache, Chief Strategy
Officer, TD SYNNEX. “With the current pace of change across the
technology landscape, it is clear MSP respondents are focused on
pulling the right levers to ensure their financial success. Our MSP
Special Report was purpose built for MSPs to provide important
insights that help inform and grow their businesses.”
Respondents shared that networking (28 percent) and security (27
percent) were top revenue drivers over the past 12 months. And
looking ahead, MSPs expect the top areas for growth will be Data
Analytics (37 percent), Artificial Intelligence/Machine Learning
(37 percent), and Augmented Reality/Virtual Reality (31 percent) as
top areas for growth, overtaking both networking (30 percent) and
security (27 percent).
The MSP data was collected as part of the second-annual
Direction of Technology (DoT) Report, which surveyed channel
partners, including resellers, systems integrators, service
providers, and MSPs. The MSP report, which was conducted in
partnership with Canalys, identified three key trends:
- Skills gap remains a challenge, especially when it comes to
hiring for high growth technology expertise.
- MSPs say that talent recruitment and retainment (46 percent)
and ongoing technical education (33 percent) are among their top
challenges, along with keeping up with the rapid technological
change (45 percent).
- Not surprisingly, Data Analytics (33 percent), security (26
percent), networking (24 percent) and AI/ML (22 percent) are the
top skills they are hiring for, in line with the solutions they
anticipate driving the most revenue in the coming years.
- MSP revenue expectations are in line with wider channel
expectations. Respondents split priorities for growth among
acquisition and organic, global expansion, new technology offerings
and new vertical markets.
- 75 percent of respondents expect revenue growth in 2023 and
beyond. On average those self-selecting as an MSP derive 20 percent
of revenue from the sale of managed services, compared to 15
percent in overall channel.
- Three quarters of MSPs ranked as very important or important,
growth through acquisition (73 percent) or organically (77
percent). Less than half (47 percent) cited actively seeking a
buyer as important.
- Approximately 70 percent of respondents say that global
expansion (69 percent) and entry into new vertical markets (66
percent) are important or very important. This is in addition to
the 80 percent who noted that expanding their solution offerings
was important or very important.
- Regulatory pressures are real, with ESG (Environmental,
Social, and Governance) jumping in importance.
- Approximately one-third of MSPs say that rapid regulatory
change (36 percent) and meeting and documenting ESG standards (34
percent) are challenges to their business.
- While data protection (72 percent) and cybersecurity (54
percent) rank at the top if the list today, in two years’ time that
changes dramatically with ESG (42 percent) ranking at the top of
the list compared to data protection (35 percent) and cybersecurity
(38 percent).
“This data underscores the competing needs and priorities for
MSP growth, as well as the challenges to that growth, TD SYNNEX’s
unrivalled market insights, specialized solutions, deep industry
relationships and global reach that help MSP leaders cut through
complexity, guiding them to higher growth opportunities and helping
them flourish today and long into the future,” said Jill Kermes,
Corporate Vice President, Global Corporate Communications and
Citizenship.
The survey was conducted from May to July 2023 and captured
feedback from more than 550 B2B channel partners from over 60
countries in global regions of North America, Europe, Latin America
and the Caribbean (LAC), and Asia Pacific and Japan (APJ). Of those
respondents, 227 self-identified MSPs participated in the
survey.
To download the MSP survey findings, as well as the full 2023
Direction of Technology report, visit
https://www.tdsynnex.com/dot.
About TD SYNNEX
TD SYNNEX (NYSE: SNX) is a leading global distributor and
solutions aggregator for the IT ecosystem. We’re an innovative
partner helping more than 150,000 customers in 100+ countries to
maximize the value of technology investments, demonstrate business
outcomes and unlock growth opportunities. Headquartered in
Clearwater, Florida, and Fremont, California, TD SYNNEX’s 23,500
co-workers are dedicated to uniting compelling IT products,
services and solutions from 1,500+ best-in-class technology
vendors. Our edge-to-cloud portfolio is anchored in some of the
highest-growth technology segments including cloud, cybersecurity,
big data/analytics, AI, IoT, mobility and everything as a service.
TD SYNNEX is committed to serving customers and communities, and we
believe we can have a positive impact on our people and our planet,
intentionally acting as a respected corporate citizen. We aspire to
be a diverse and inclusive employer of choice for talent across the
IT ecosystem. For more information, visit www.TDSYNNEX.com or
follow us on LinkedIn, Facebook and Instagram.
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version on businesswire.com: https://www.businesswire.com/news/home/20231101771577/en/
Emily Moseley Global Corporate Communications 727-538-5864
Emily.moseley@tdsynnex.com
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