ServiceNow to Acquire Task Mining Company UltimateSuite to Enhance Process Mining and Intelligent Automation on the Now Platform
18 Dezembro 2023 - 10:30AM
Business Wire
Acquisition strengthens ServiceNow’s process
mining solutions, bolstering automation and AI capabilities to help
customers uncover bottlenecks and drive operational
efficiencies
ServiceNow (NYSE: NOW), the leading digital workflow company
making the world work better for everyone, today announced it has
signed an agreement to acquire task mining company UltimateSuite to
enhance process mining and intelligent automation across the Now
Platform. Through this acquisition, ServiceNow continues to bolster
its automation and artificial intelligence (AI) capabilities to
help customers identify process bottlenecks and drive stronger
operational efficiencies.
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According to a Gartner study1, global process mining software
revenue grew 46% in 2021 and is projected to grow to $2.3 billion
by 2025 at a compound annual growth rate (CAGR) of 33% from 2020
through 2025. This growth underscores the importance of process
mining for translating insights into action. As a core capability
of the Now Platform, process mining helps customers better
understand how work flows across people, tasks, and systems by
acting like an X-ray across the business to identify and automate
operational bottlenecks.
This acquisition is the latest step in enhancing ServiceNow’s
powerful intelligent automation capabilities. UltimateSuite's task
mining technology provides actionable insights to streamline
repetitive work and identify automation opportunities, a core piece
of process mining. With predictive analysis and actionable prompts,
UltimateSuite provides operational intelligence that enables
customers to accelerate digital business transformation and enhance
employee experiences.
“The Now Platform is the platform for digital business, and we
are continually working to help customers remove guesswork and
create more intuitive processes in the day-to-day flow of work,”
said Eric Schroeder, vice president of NowX product management at
ServiceNow. “Task mining is key to revealing a more accurate
picture of how people work. With UltimateSuite, we are extending
ServiceNow’s ability to help customers easily automate workflows
and drive productivity.”
"We believe that automation, built with the power of our task
mining technology, can help employees and businesses expand the
potential of their creativity and productivity," said Robert
Samanek, CEO and Founder of UltimateSuite. "We are proud to join
ServiceNow and integrate UltimateSuite into the Now Platform to
drive actionable insights that identify opportunities to transform
the way people work.”
UltimateSuite was founded in 2020 by Robert Samanek and is
headquartered in Prague, Czech Republic. The company has been
recognized by leading analyst firms, received industry recognition
from Accenture’s Start-Up Accelerator, and was nominated to the
Microsoft Founders Hub for demonstrating the innovative potential
of its technology.
UltimateSuite follows acquisitions of G2K and Element AI as part
of ServiceNow’s ongoing commitment to bringing impactful automation
and AI-powered solutions to customers. ServiceNow expects to close
the acquisition of UltimateSuite in Q12024. Financial terms of the
deal were not disclosed.
1 Gartner, Magic Quadrant for Process Mining Tools, By Marc
Kerremans, Kimihiko Iijima, Andrei Razvan Sachelarescu, Nick Duffy,
David Sugden, 20 March 2023.
GARTNER is a registered trademark and service mark of Gartner,
Inc. and/or its affiliates in the U.S. and internationally, and
MAGIC QUADRANT is a registered trademark of Gartner, Inc. and/or
its affiliates and are used herein with permission. All rights
reserved.
Use of forward-looking statements
This press release contains "forward-looking statements" about
the expectations, beliefs, plans, intentions, and strategies
relating to ServiceNow’s proposed acquisition of UltimateSuite.
Such forward-looking statements include statements regarding future
product capabilities and offerings and expected benefits to
ServiceNow. Forward-looking statements are subject to known and
unknown risks and uncertainties and are based on potentially
inaccurate assumptions that could cause actual results to differ
materially from those expected or implied by the forward-looking
statements. If any such risks or uncertainties materialize or if
any of the assumptions prove incorrect, our results could differ
materially from the results expressed or implied by the
forward-looking statements we make. We undertake no obligation, and
do not intend, to update the forward-looking statements. Factors
that may cause actual results to differ materially from those in
any forward-looking statements include, without limitation,
inability or delays in assimilating or integrating UltimateSuite’s
technology into our platform; inability to retain employees of
UltimateSuite after the transaction closes; unanticipated
obligations or liabilities related to UltimateSuite’s legacy
business; potential adverse tax consequences; and disruption to our
business and diversion of management attention and other resources.
Further information on factors that could affect our financial and
other results is included in the filings we make with the
Securities and Exchange Commission from time to time.
About ServiceNow
ServiceNow (NYSE: NOW) makes the world work better for everyone.
Our cloud‑based platform and solutions help digitize and unify
organizations so that they can find smarter, faster, better ways to
make work flow. So employees and customers can be more connected,
more innovative, and more agile. And we can all create the future
we imagine. The world works with ServiceNowTM. For more
information, visit: www.servicenow.com.
© 2023 ServiceNow, Inc. All rights reserved. ServiceNow, the
ServiceNow logo, Now, and other ServiceNow marks are trademarks
and/or registered trademarks of ServiceNow, Inc. in the United
States and/or other countries. Other company names, product names,
and logos may be trademarks of the respective companies with which
they are associated.
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Media Relations Brandon Brunson 512.680.4385
press@servicenow.com
Investor Relations Darren Yip 925.388.7205
ir@servicenow.com
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