City of Edina, Minnesota, Implements Tyler Technologies’ Solution to Improve Permitting and Inspection Processes
09 Janeiro 2024 - 11:17AM
Business Wire
City goes live with Tyler’s Enterprise
Environmental Health solution
Tyler Technologies, Inc. (NYSE: TYL) announced the city of
Edina, Minnesota, has successfully gone live with Tyler’s
Enterprise Environmental Health (EEH) solution.
“We’re thrilled to be live on Tyler’s Enterprise Environmental
Health solution,” said Jeff Brown, community health administrator
for the city of Edina. “We continue to work with Tyler staff to
fine tune the system to maximize efficiency and reduce staff time
and manual processes necessary for Environmental Health licensing,
renewals, and inspection data entry. We’ve already seen some early
benefits like more streamlined licensing and Environmental Health
inspection processes. We are continuing to explore the ability of
the software to gather and display timely data to make better
decisions for our residents and businesses.”
The city’s previous solution was customized for their
Environmental Health licensing and inspection needs, but it was
isolated from other city software systems and required many manual
steps to complete specific actions. As an existing client with
finance, human resources, and 9-1-1 dispatch already using Tyler
products, the public health division was interested in being able
to connect additional Tyler products within the city. Edina Public
Health is also responsible for code enforcement, and since EEH is
built into Tyler’s Enterprise Permitting & Licensing platform,
it will improve record-keeping and communication throughout the
entire code case/complaint process, creating further operational
efficiencies.
Tyler’s EEH solution has brought several benefits and new
capabilities to the city, including:
- Improved business workflows by allowing staff to manage
operational permit licensing and renewal cycles, recurring
inspection cycles, and complaints in a single location with ease
and automation
- Ability to report and query licensing data
- Easy management of many operational permits for a single
business in one place via an online portal, including online
payment
- Ability to route certain complaints to the city’s Race and
Equity Manager, so they can be appropriately involved in
responses
- Automated emails to business owners for application receipt,
invoicing, renewals, license expiration, and the ability to create
automations as needed
“It is evident that having Environmental Health natively
embedded into operational licensing, permitting, and renewals is
essential for the optimal performance of a community like Edina,”
said Greg Savard, general manager of Tyler’s Civic Services
business unit. “It has been a great experience to work alongside
the city to make improvements and evolve the solution to best fit
their needs.”
The city of Edina is located in Hennepin County and is a suburb
of Minneapolis. It has a population of roughly 53,000.
About Tyler Technologies,
Inc.
Tyler Technologies (NYSE: TYL) provides integrated software and
technology services to the public sector. Tyler’s end-to-end
solutions empower local, state, and federal government entities to
operate efficiently and transparently with residents and each
other. By connecting data and processes across disparate systems,
Tyler’s solutions transform how clients turn actionable insights
into opportunities and solutions for their communities. Tyler has
more than 40,000 successful installations across nearly 13,000
locations, with clients in all 50 states, Canada, the Caribbean,
Australia, and other international locations. Tyler has been
recognized numerous times for growth and innovation, including
Government Technology’s GovTech 100 list. More information about
Tyler Technologies, an S&P 500 company headquartered in Plano,
Texas, can be found at tylertech.com.
#TYL_General
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version on businesswire.com: https://www.businesswire.com/news/home/20240109883859/en/
Jennifer Kepler Tyler Technologies 972.713.3770
Media.team@tylertech.com
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