Genpact Source-to-Pay offering uses ServiceNow
AI capabilities to help accelerate team productivity, simplify the
user experience and increase cost efficiency
Leading organizations like Dropbox are already
reaping the benefits of the Source-to-Pay solution, transforming
their procurement, sourcing, and case management operations
Genpact (NYSE: G), a global professional services firm focused
on delivering outcomes that transform businesses, and ServiceNow
(NYSE: NOW), the leading digital workflow company making the world
work better for everyone, announced today an expanded partnership
to deliver Source-to-Pay applications across finance and supply
chain operations. The Genpact Source-to-Pay offering uses
ServiceNow AI capabilities to help accelerate team productivity,
simplify the user experience and increase cost efficiency. Leading
organizations like Dropbox (NASDAQ: DBX) are already benefiting
from the Source-to-Pay solution, transforming their procurement,
sourcing, and case management operations. Source-to-Pay enables a
seamless purchasing and case management process across work teams,
allowing procurement to focus on more strategic priorities.
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“At Genpact, we’re focused on leveraging industry-leading
partnerships to bring holistic solutions to our clients,” said Riju
Vashisht, chief growth officer, Genpact. “For Dropbox, we combine
our domain and technology expertise with ServiceNow’s sourcing and
procurement operations platform, offering a unified entry point,
dynamic forms, and automated purchasing orchestration. We helped
Dropbox execute its vision to reshape their procurement operations,
cutting the procurement cycle by 50 percent and improving user
experience and efficiency, all while maintaining cost control.”
“The amount of manual offline work involved in finance and
supply chain operations makes them prime candidates for digital
transformation,” said Erica Volini, senior vice president of global
partnerships and channels at ServiceNow. “Genpact’s leadership in
this space, combined with the AI-fueled automation power of the
ServiceNow Platform, will help ensure our joint customers will get
better business results, faster time to value, and increased
productivity for their procurement and finance operations.”
ServiceNow connects the enterprise end-to-end with AI built
natively into the platform. The Source-to-Pay offering from Genpact
leverages these AI capabilities to allow businesses and teams to
quickly and accurately identify, understand, and extract data from
finance and supply chain documents, even when the documents have
varied text, formatting, and templates––helping save valuable time
for teams.
Solutions inside of the Source-to-Pay offering include:
- Sourcing and Procurement Operations: Genpact’s
procurement-as-a-service seamlessly integrates ServiceNow’s
Sourcing and Procurement Operations (SPO) solution with Genpact’s
sourcing and procurement expertise, delivering a centralized and
efficient digital procurement experience for suppliers, buyers, and
employees.
- Supply Chain: Genpact’s intuitive supplier communication
solution is designed to foster better collaboration with suppliers,
identify and resolve issues faster, and reduce the time required to
qualify new suppliers and manage the supplier lifecycle, ultimately
leading to smoother transactions and improved relationships.
- Accounts Payable: Genpact’s payables-as-a-service blends
ServiceNow’s Accounts Payable Operations (APO) with Genpact’s deep
expertise across the accounts payable domain. It delivers a unified
interface fostering an enhanced collaboration between suppliers,
business units, and finance.
Dropbox is transforming its procurement operations with the
Source-to-Pay offering, resulting in a modern, centralized
procurement experience. The collaboration between ServiceNow and
Genpact has helped Dropbox execute their vision and shape their
procurement operations, significantly improving agility and
sustainability. Dropbox has successfully eliminated manual ticket
tracking, minimized redundant data entry, and reduced reliance on
procurement experts, resulting in a 50% reduction in the
procurement cycle in just eight weeks. The company is now focused
on contract management by integrating ServiceNow Legal Service
Delivery’s automation capabilities onto the platform, as well as
integrating Dropbox Sign, a simple to use solution to secure
eSignatures for important agreements in one seamless workflow --
all within Dropbox. The company is also exploring how to leverage
ServiceNow’s generative AI capabilities further to gain additional
data insights, guide buying decisions, and simplify the user
experience.
“ServiceNow and Genpact helped us streamline our procurement
processes, allowing Dropbox to optimize our purchasing workflows
and make them more adaptable to evolving business requirements,”
says Reunan Varene, director of Source to Pay at Dropbox. “We’re
excited to also explore how generative AI can enable conversation,
provide insights, and help reach conclusions more quickly. This
will raise the quality of support, save time, and improve
consistency and ease of use for everyone.”
Genpact and ServiceNow are committed to significant team
expansion. Genpact has already more than doubled its business on
the ServiceNow platform since 2020, with a strong emphasis on
upskilling and training to ensure clients have access to premier
solutions. The two companies plan to further expand their resources
and staffing, ensuring customers continue to benefit from their
deep expertise and capabilities.
Visit here to learn more about Genpact and ServiceNow digital
transformation solutions.
About Genpact
Genpact (NYSE: G) is a global professional services firm
delivering the outcomes that transform our clients' businesses and
shape their future. We're guided by our real-world experience
redesigning and running thousands of processes for hundreds of
global companies. Our clients – including many in the Global
Fortune 500 – partner with us for our unique ability to combine
deep industry and functional expertise, leading talent, and proven
methodologies to drive collaborative innovation that turns insights
into action and delivers outcomes at scale. We create lasting
competitive advantages for our clients and their customers, running
digitally enabled operations and applying our Data-Tech-AI services
to design, build, and transform their businesses. And we do it all
with purpose. From New York to New Delhi and more than 30 countries
in between, our 125,000+ team is passionate in its relentless
pursuit of a world that works better for people. Get to know us at
Genpact.com and on LinkedIn, Twitter, YouTube, and Facebook.
About ServiceNow
ServiceNow (NYSE: NOW) makes the world work better for everyone.
Our cloud-based platform and solutions help digitize and unify
organizations so that they can find smarter, faster, better ways to
make work flow. So employees and customers can be more connected,
more innovative, and more agile. And we can all create the future
we imagine. The world works with ServiceNow™. For more information,
visit: www.servicenow.com.
© 2024 ServiceNow, Inc. All rights reserved. ServiceNow, the
ServiceNow logo, Now, and other ServiceNow marks are trademarks
and/or registered trademarks of ServiceNow, Inc. in the United
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and logos may be trademarks of the respective companies with which
they are associated.
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version on businesswire.com: https://www.businesswire.com/news/home/20240206494114/en/
Genpact Media Relations Siya Belliappa 718-561-9843
siya.belliappa@genpact.com
ServiceNow Media Relations Caroline Parkinson 415-866-4580
caroline.parkinson@servicenow.com
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