CMO Niki Hall to Discuss Empowering Women in
the Workplace during CCWomen Summit
VP of Market Intelligence and Former Gartner
Analyst Steve Blood to Share Insights on the Impact of AI and
Data
Five9, (NASDAQ: FIVN), provider of the leading Intelligent CX
platform, today announced its sponsorship of Customer Contact Week
(CCW) Las Vegas, the leading event series committed to catering to
professionals within the customer contact industry. At the event,
Five9’s Chief Marketing Officer (CMO), Niki Hall, and Vice
President of Marketing Intelligence and Evangelism, Steve Blood,
will speak to industry leaders, innovators, and professionals on
key topics in the workplace, including the latest trends,
technologies, and strategies shaping the future of customer
experience.
As a sponsor, Five9 will have a prominent presence at the event,
showcasing its innovative solutions and expertise in CX with
partner and product demos, including GenAI Studio, an
industry-first solution for the contact center that will enable
organizations to create, deploy, and test Generative AI prompts
based on business-specific, contextual data. Five9 leaders will
also be speaking throughout the event, including the following
sessions:
Tuesday, June 4
- CCWomen Summit panel: Stronger Together: Empowering Women's
Impact in the Workplace and Community - 11:00 AM - 11:30 AM
Wednesday, June 5
- Main Stage Keynote panel: The AI and Contextual Data
Revolution: Strategies Redefining a New Era of CX - 8:20 AM to 8:50
AM
- ‘In The Queue’ panel: How to Make Smarter CX Tech Decisions -
2:45 PM -3:30 PM
“Five9 has been a pioneer in delivering AI solutions for the
contact center with the launch of practical AI capabilities as
early as 2018. This year marks a point of formative evolution for
customer experience as we see AI become a bigger strategic
initiative for companies,” said Niki Hall, CMO at Five9. “Today,
we’re leading a new generation of cloud-based, intelligent CX that
merges the best of human-powered support with AI-powered insights.
I look forward to sharing what’s next for Five9 at CCW as we
continue to empower our customers to deliver connected and
personalized customer experiences that drive business
outcomes.”
Additional opportunities to learn about and engage with Five9
are available at the Five9 booth at CCW Pavilion One,
including:
- 15-minutes with Steve Blood: One-on-one time with 30+
year CX industry luminary and former Gartner analyst, Steve Blood.
Schedule your time with him here.
- Personalized demos: Meet with a Five9 CX Expert and
receive a personalized demo and get answers to how the company’s
Intelligent CX platform can address your business-specific needs.
Book your demo here.
- Meet Five9 Leaders and Experts: Sit down with Five9
leaders and learn more about how AI-power solutions can drive your
business outcomes. Request a meeting here.
"We're excited to have Five9 onboard as a sponsor for CCW Las
Vegas 2024. Their focus on enhancing customer experiences aligns
with our mission to shape the future of customer contact. With
their support, we look forward to further enriching connections
among industry leaders and driving the evolution of customer
contact strategies and technologies at this year’s event." said
Mario Matulich, President of Customer Management Practice.
To learn more about Five9 news and events at CCW, visit
https://events.five9.com/five9atccwlasvegas2024.
For more information on CCW Las Vegas or to register, visit:
https://www.customercontactweek.com/.
About Five9
The Five9 Intelligent CX Platform provides a comprehensive suite
of solutions to engage with customers across their channel of
choice, empower managers with insights and intelligence into
contact center performance, and elevate your business to deliver
better business outcomes and Bring Joy to CX™. Our cloud-native,
scalable, and secure platform includes contact center; omnichannel
engagement; Workforce Engagement Management; extensibility through
more than 1,400 partners; and innovative, practical AI, automation,
and journey analytics that are embedded as part of the platform.
Five9 brings the power of people, technology, and partners to more
than 2,500 organizations worldwide.
For more information, visit www.five9.com.
Engage with us @Five9, LinkedIn, Facebook, Blog
About Customer Contact Week
Customer Contact Week (CCW) is the premier event series in the
customer care industry, attracting thousands of attendees
worldwide. Founded in 1999 as Call Center Week, CCW has become a
hub for customer experience (CX) and contact center leaders. With a
well-rounded program of conferences and expos, attendees
participate in four days of learning, networking, and innovation.
CCW brings together over 5,000 attendees, 245 solution providers,
and over 250 expert speakers. The event provides a unique
opportunity for attendees to learn from the best in the industry,
network with peers, and gain insights into the latest trends and
technologies. CCW is presented by the Customer Management Practice
(CMP), a leading market intelligence firm for the customer
management industry, providing comprehensive research, marketing,
and business development for organizations dedicated to serving the
customer management sector. For more information, visit
www.customercontactweek.com
About Customer Management Practice
The Customer Management Practice (CMP) is a leading market
intelligence firm for the customer management industry, offering a
comprehensive suite of events, research, marketing, and business
development services. As a trusted partner to customer contact
executives, CMP addresses the pressing challenges through various
channels, including live events such as its industry-leading
series, Customer Contact Week, online event communities, and
cutting-edge industry research. With research-backed insights and
data-driven advisory services, CMP provides its clients with a
holistic view of their customer management issues. It delivers new
perspectives for executives craving a clear understanding of their
strengths and weaknesses relative to their peers and the industry.
CMP's solutions empower executives to develop customer management
skills, transforming customers into raving fans. CMP is dedicated
to making its client's customer management rockstars. CMP's team of
experts draws upon years of experience in the industry to provide
tailored solutions that meet each client's unique needs to improve
their customer experience, streamline operations, and boost their
bottom line. For more information, visit:
www.customermanagementpractice.com/
View source
version on businesswire.com: https://www.businesswire.com/news/home/20240508966337/en/
Jennifer Lewis The Pollack Group 631-521-4960
Jennifer@pollackgroup.com
Lauren Champigny Lewis PR for Five9
five9us@teamlewis.com
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