Zscaler Expands Digital Experience Monitoring with New AI-Powered Insights and Analysis to Support Employee Productivity
09 Maio 2023 - 9:00AM
Zscaler, Inc. (NASDAQ: ZS), the leader in cloud security, today
announced advancements to Zscaler Digital ExperienceTM (ZDX™), an
integrated solution that provides end-to-end visibility and IT
troubleshooting capabilities accessed through the Zscaler security
cloud. The modern workforce is geographically dispersed, resulting
in difficulties for IT and helpdesk teams that need to ensure
non-stop productivity and high-quality digital user experiences for
all employees. With the recent ZDX updates, Zscaler uses AI-powered
insights to empower IT Operations and Service Desk teams with
insights, diagnostics, and remediation needed to ensure flawless
digital experiences and support workforce productivity, especially
within organizations where applications, data and their users are
widely distributed. Leveraging AI can accelerate the
troubleshooting process dramatically, reducing remediation time
from hours, days or even weeks, to a few minutes.
Zscaler’s new AI-powered monitoring capabilities provide more
transparency into the user experience and offer intelligent
solutions for user issues and performance inefficiencies. In
addition, Zscaler now provides meeting quality metrics for WebEx to
fine-tune the user experience, and ZDX has already implemented
support for UCaaS applications like Microsoft Teams and Zoom. This
comprehensive approach to digital experience monitoring allows
service teams to maximize digital dexterity, achieve approximately
70% improvement in IT Ops productivity when AI-powered root cause
analysis is used and scale their global enterprise with
environments secured by Zscaler.
“With the move to cloud, SaaS and hybrid work, it’s becoming
increasingly difficult for IT teams to monitor performance across
distributed apps, data, and users. Siloed network, application and
device monitoring tools provide fragmented visibility and fail
within zero trust environments, leaving IT teams unprepared,” said
Dhawal Sharma, Vice President and General Manager at Zscaler.
“These new capabilities provide deep insights and AI-powered
analysis that help IT teams thrive within these complex
environments so that they can ensure optimal digital experiences,
and increase employee productivity.”
The new Zscaler Digital Experience capabilities provide
actionable insights and diagnostics by analyzing enormous amounts
of telemetry gathered by unifying monitoring silos across diverse
end-user devices, a user’s local network, ISP and corporate
networks, proxies, the Zscaler Zero Trust Exchange and
applications. IT teams within enterprise-sized organizations can
now:
- Achieve faster IT resolutions using AI: Using
AI and machine learning processes, ZDX automates root cause
analysis to eliminate fragmented data, alert fatigue and finger
pointing across IT teams. With a unified view of performance across
the entire application delivery chain, instant root cause analysis,
and integration with ServiceNow, IT and service desk teams are
empowered to quickly triage and resolve user complaints.
Furthermore, with AI-powered analysis and dynamic alerts, IT teams
can quickly compare optimal versus degraded user experiences and
set intelligent alerts based on deviations in observed
metrics.
- Enable higher quality collaboration: ZDX now
integrates with Webex to present video conferencing quality
insights, alongside device and network performance metrics, to
instantly isolate root causes of poor experiences and to ensure
uninterrupted and productive meetings.
- Effortlessly scale global enterprises: Desktop
support teams often struggle with resolving device issues for
remote workers and employees in other regions. This release adds a
range of key metrics including device health, active processes and
Windows OS metrics that are critical to troubleshooting device
issues. In addition, ZDX now supports remote packet capture for
complex network troubleshooting, even when the user device is not
on the corporate network. Data is stored in local file systems, to
comply with data privacy laws like GDPR, CCPA and PIPEDA. ZDX also
supports deep tracing and adaptive traceroute visibility into
applications protected by ZPA with web caching, which reduces the
load on applications without impacting monitoring fidelity.
“As a leader in the equipment rental industry, we are committed
to delivering exceptional experiences and value to our customers at
every phase of their projects. Keeping our employees digitally
equipped and productive across 1200 plus stores, is critical to
meeting our goals,” said JP Saini, EVP, Chief Digital &
Technology Officer at Sunbelt Rentals. “ZDX and its new AI-powered
detection and analysis capabilities help us proactively respond to
developing problems that can impact employees, and quickly resolve
user issues resulting in greater productivity, and higher IT staff
and end user morale.”
The new enhancements are available to Zscaler Digital Experience
users. For a deeper dive into the latest advancements to ZDX,
please read this blog or download our ebook.
About Zscaler
Zscaler (NASDAQ: ZS) accelerates digital transformation so
customers can be more agile, efficient, resilient, and secure. The
Zscaler Zero Trust Exchange™ platform protects thousands of
customers from cyberattacks and data loss by securely connecting
users, devices, and applications in any location. Distributed
across more than 150 data centers globally, the SSE-based Zero
Trust Exchange™ is the world’s largest inline cloud security
platform.
Zscaler™ and the other trademarks listed at
https://www.zscaler.com/legal/trademarks are either (i) registered
trademarks or service marks or (ii) trademarks or service marks of
Zscaler, Inc. in the United States and/or other countries. Any
other trademarks are the properties of their respective owners.
Media Contact:Natalia
Wodeckipress@zscaler.com
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