CSX Leads Industry in Intermodal Customer Satisfaction
18 Janeiro 2024 - 12:00PM
CSX (NASDAQ: CSX) continues to lead the rail industry as the “top
performer” in intermodal service, according to a recent survey by
the Journal of Commerce (JOC).
The survey, conducted between Sept. 1 and Oct. 31, involved
shippers and intermodal marketing companies (IMCs). Among the four
U.S. Class I railroads, CSX was voted the top performer by 38.8% of
respondents, outpacing its closest competitor by more than 14
percentage points. This honor marks the second consecutive JOC
survey in which CSX has been recognized for its exceptional
performance in this sector, as the rail company also was named the
top performer in a similar survey released in May 2023. CSX’s
internal measurement for intermodal on-time performance was 99.8%
in 2023.
“CSX is grateful to all of our customers for their ongoing
partnership in ensuring a seamless shipping experience,” said Joe
Hinrichs, president and chief executive officer of CSX. “This
recognition underscores our team’s commitment to effectively
collaborating with customers to provide transparent communication,
innovative solutions, and exceptional service.”
Despite challenges in conversions from truck to rail due to soft
trucking rates, the average shipper saved 26% on contractual
business and 17% on spot market business when choosing intermodal
rail over long-haul trucking in the fourth quarter, according to
the Journal of Commerce Intermodal Savings Index.
“The survey results are a signal that both railroads and IMCs
are meeting or exceeding customer expectations,” reported JOC in a
Jan. 11 article about the survey. These results underscore the
value proposition of intermodal rail service and CSX's continued
commitment to delivering reliable, efficient and cost-effective
solutions for customers.
For more information on CSX's intermodal services, visit
www.csx.com.
About CSXCSX, based in Jacksonville, Florida,
is a premier transportation company. It provides rail, intermodal
and rail-to-truck transload services and solutions to customers
across a broad array of markets, including energy, industrial,
construction, agricultural, and consumer products. For nearly 200
years, CSX has played a critical role in the nation's economic
expansion and industrial development. Its network connects every
major metropolitan area in the eastern United States, where nearly
two-thirds of the nation's population resides. It also links more
than 240 short-line railroads and more than 70 ocean, river and
lake ports with major population centers and farming towns
alike.
Contact:Matthew Korn, CFA,
Investor Relations904-366-4515Bryan Tucker, Corporate
Communications855-955-6397
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