Open technology enables credit union to offer
more timely custom-built services within a seamless
member experience
MONETT,
Mo., April 12, 2023 /PRNewswire/ -- Jack
Henry™ (Nasdaq: JKHY) announced today that Georgia United
Credit Union has launched its digital banking platform to deliver
more personal, custom member experiences.
The $2 billion-asset credit union
wanted a platform that would scale with its growth goals and meet
the evolving needs of its members. Jack
Henry's digital banking platform provides a flexible,
open-API infrastructure that gives the credit union control of its
custom features and functions, allowing for faster rollouts of new
products and services.
Since launching the platform in October
2022, the credit union has introduced more than a dozen
custom developments. These developments are part of a larger effort
to streamline the member experience across the credit union's
channels. Members now have access to a variety of self-service
options that they can use to improve their financial health.
"Jack Henry enables us to focus
on meeting our members' needs while delivering the best digital
experience," said Mark Bartholomew,
chief information and operations officer at Georgia United. "Our
developers now can easily work on custom solutions that set us
apart from the competition and go live with those customized
solutions much more easily and efficiently. As an industry, we've
been talking about creating seamless user experiences for more than
a decade. Providers like Jack Henry
are delivering the open banking infrastructure that makes this
possible."
Georgia United is receiving positive feedback from both members
and team members. The platform has 88,000 total users – with more
than 90 percent of existing users migrating to the new platform.
Jack Henry's digital banking app is
one of the highest-rated and fastest in the Apple app store, so
Georgia United members now can launch their mobile banking
experience in milliseconds. Credit union team members manage
back-end technology more easily and benefit from a consistent
source of data due to tight integration with the core. Integrated
data helps the credit union offer members a more consistent
experience by seamlessly connecting members with data from a
variety of sources; the platform provides more reliability and
stability, helping the credit union service members with minimal
interruption.
"Georgia United is an example of how open infrastructure can
give financial institutions new ways to grow," said Julie Morlan, senior managing director of
Jack Henry digital solutions.
"Offering streamlined banking experiences for members helps
strengthen their connection to their credit union and meet their
financial needs in a timely manner. We love being able to work with
clients like Georgia United – institutions that are dedicated to
improving member experiences and strengthening their
communities."
About Jack Henry &
Associates, Inc.® Jack Henry™ (Nasdaq: JKHY) is a
well-rounded financial technology company that strengthens
connections between financial institutions and the people and
businesses they serve. We are an S&P 500 company that
prioritizes openness, collaboration, and user centricity – offering
banks and credit unions a vibrant ecosystem of internally developed
modern capabilities as well as the ability to integrate with
leading fintechs. For more than 46 years, Jack Henry has provided technology solutions to
enable clients to innovate faster, strategically differentiate, and
successfully compete while serving the evolving needs of their
accountholders. We empower approximately 8,000 clients with
people-inspired innovation, personal service, and insight-driven
solutions that help reduce the barriers to financial health.
Additional information is available at www.jackhenry.com.
About Georgia United Credit Union:
Georgia United
Credit Union has had the honor of serving Georgia families and impacting the communities
they serve for over 65 years. Headquartered in Duluth, Georgia United is ranked as one of the
state's largest credit unions with over $2.0
billion in assets and serves more than 150,000 members with
innovative digital banking solutions and full-service branch
locations. As a purpose driven organization, they are passionate
about supporting causes and impactful programs that enrich the
lives of their members, team members and communities.
Visit gucu.org to learn more.
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SOURCE Jack Henry &
Associates, Inc.