The CCaaS solution aims to service AudioCodes' vast Microsoft
Teams customer base with a Microsoft Teams-native contact center
offering
LOD, Israel, July 31,
2023 /PRNewswire/ --
Highlights
- Voca Conversational Interaction Center (Voca CIC) enables any
Microsoft Teams user to act as an agent through a one-screen,
AI-first contact center.
- AudioCodes is targeting its Microsoft Teams customer base of
over 7 million Microsoft Teams Phone users on PTSN Calling, with a
lightweight customer experience (CX) solution to empower main
service desks and internal service departments.
- Voca CIC is now officially certified by Microsoft as a
Microsoft Teams contact center solution.
- Enterprises that adopt Voca CIC can achieve true
consolidation of Microsoft Teams unified communications and contact
center, provided as a fully managed Azure-native service by
AudioCodes.
Details
AudioCodes (NASDAQ: AUDC), a leading vendor of advanced
communications software, products and productivity solutions for
the digital workplace and customer experience, today announced that
Voca Conversational Interaction Center (Voca CIC) is now certified
by Microsoft as a Microsoft Teams contact center solution.
Voca CIC is AudioCodes' Microsoft Teams-native contact center
for the CX market. The solution is designed as an AI-first
application, providing tight integration with Microsoft Teams
Phone. This integration leverages customers' existing Microsoft
Teams Phone infrastructure for seamless connection and true UC and
CC consolidation.
When deployed on top of Microsoft Teams, Voca CIC enables every
Microsoft Teams user to become a potential agent. This is
especially relevant for an organization's internal business lines,
which provide internal and external-facing services, but often lack
the necessary tools.
"With years of experience and a strong foothold in the Microsoft
Teams Phone ecosystem, we are excited to grow our company's
portfolio with a modern, AI-first contact center offering that
empowers both customer experience (CX) and employee experience
(EX)", said Shabtai Adlersberg,
President and Chief Executive Officer of AudioCodes.
"Voca CIC acts as a natural extension to Microsoft Teams, with
the forward-thinking benefit of built-in conversational AI. The
consolidation between unified communications and contact center is
a growing industry trend we're observing, and Voca CIC is our
perfect play to capitalize on this exciting market opportunity.
"The Microsoft certification for Voca CIC allows us to deepen
and solidify our market penetration even further, enabling a true
CX play for us in the Microsoft Teams ecosystem, while ensuring our
customers with trusted reliability, security, and professional
services that are on-par with the most robust, successful solutions
in our portfolio."
Companies are looking to modernize their IVR, call queuing, and
other contact center capabilities without compromising the
effectiveness and simplicity of their Microsoft Teams ecosystem.
Voca CIC uses powerful automation through visual, no-code
configuration of self-service interactions, powered by data
integrations and conversational AI. To provide seamless
connectivity to the back office, Voca CIC allows organizations to
leverage intelligent routing through Microsoft Teams native worker
activity, backed by real-time analytics.
Voca CIC is offered as a fully managed service through
AudioCodes Live for Microsoft Teams.
The solution is available as a 30-day free trial on the
AudioCodes website, as a native app on the Microsoft Teams Store or
Microsoft AppSource. Interested customers can build a
conversational contact center flow in 5 minutes, along with a free
phone number from AudioCodes for immediate evaluation.
Follow AudioCodes' social media channels:
AudioCodes invites you to join our online community and follow
us on: AudioCodes Voice Blog, LinkedIn, Twitter, Facebook,
and YouTube.
About AudioCodes
AudioCodes Ltd. (NASDAQ, TASE: AUDC) is a leading vendor of
advanced communications software, products and productivity
solutions for the digital workplace and customer experience.
AudioCodes enables enterprises and service providers to build and
operate all-IP voice networks for unified communications, contact
centers, and hosted business services. AudioCodes offers a
broad range of innovative products, solutions and services that are
used by large multi-national enterprises and leading tier-1
operators around the world.
For more information on AudioCodes, visit
http://www.audiocodes.com.
Statements concerning AudioCodes' business outlook or future
economic performance; product introductions and plans and
objectives related thereto; and statements concerning assumptions
made or expectations as to any future events, conditions,
performance or other matters, are "forward-looking statements'' as
that term is defined under U.S. Federal securities laws.
Forward-looking statements are subject to various risks,
uncertainties and other factors that could cause actual results to
differ materially from those stated in such statements. These
risks, uncertainties and factors include, but are not limited to:
the effect of global economic conditions in general and conditions
in AudioCodes' industry and target markets in particular; shifts in
supply and demand; market acceptance of new products and the demand
for existing products; the impact of competitive products and
pricing on AudioCodes' and its customers' products and markets;
timely product and technology development, upgrades and the ability
to manage changes in market conditions as needed; possible need for
additional financing; the ability to satisfy covenants in the
Company's loan agreements; possible disruptions from acquisitions;
the ability of AudioCodes to successfully integrate the products
and operations of acquired companies into AudioCodes' business;
possible adverse impact of the COVID-19 pandemic on our business
and results of operations; and other factors detailed in
AudioCodes' filings with the U.S. Securities and Exchange
Commission. AudioCodes assumes no obligation to update the
information in this release.
©2023 AudioCodes Ltd. All rights reserved. AudioCodes, AC, HD
VoIP, HD VoIP Sounds Better, IPmedia, Mediant, MediaPack, What's
Inside Matters, OSN, SmartTAP, User Management Pack, VMAS,
VoIPerfect, VoIPerfectHD, Your Gateway To VoIP, 3GX, VocaNom,
AudioCodes One Voice, AudioCodes Meeting Insights, AudioCodes Room
Experience and CloudBond are trademarks or registered trademarks of
AudioCodes Limited. All other products or trademarks are property
of their respective owners. Product specifications are subject to
change without notice.
Company
Contacts
|
|
Niran
Baruch,
|
Roger L.
Chuchen
|
Chief Financial
Officer
|
VP, Investor
Relations
|
AudioCodes
|
AudioCodes
|
Tel:
+972-3-976-4000
|
Tel:
732-764-2552
|
niran.baruch@audiocodes.com
|
Mobile:
347-752-0780
|
|
roger.chuchen@audiocodes.com
|
|
|
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SOURCE AudioCodes