Quest Mobile™ has 5,000 trained
mobile phlebotomists whose reach will extend to 44 states by
the end of 2023
SECAUCUS, N.J., Nov. 9, 2023
/PRNewswire/ -- Quest Diagnostics (NYSE: DGX), the nation's leading
provider of diagnostic information services, today announced the
launch of Quest Mobile™, which makes it easier and more convenient
for patients to have a specimen collected for lab testing
nationwide. Patients can request an appointment for at-home
specimen collection with a trained Quest Mobile phlebotomist for a
broad range of laboratory tests in the comfort of their home.
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"People increasingly value choice and convenience in healthcare,
including lab testing. Quest Mobile provides an outstanding option
for individuals to access critical testing services on their own
terms, from a provider they trust for quality and service," said
Patrick Plewman, Senior Vice
President, Diagnostic Services, Quest Diagnostics. "Quest Mobile
also reflects Quest's strategy to develop innovative solutions,
based on our expertise and scale, to serve the evolving needs of
customers, including greater interest in at-home care."
Based on the most accessible mobile collection healthcare
network in the United States, the
Quest Mobile service will be available in 44 states. Patients whose
physicians or health providers order laboratory testing from Quest,
including consumers requesting consumer-initiated testing services
from questhealth.com, can now schedule a mobile phlebotomy
appointment for a fee at Appointment.QuestDiagnostics.com.
Quest Mobile does not bill to a patient's health insurance, and
patients will pay a $55 mobile
collection fee at time of scheduling. The company is currently
working with healthcare providers, health systems, and health plans
to arrange commercial pricing to eliminate an out-of-pocket cost
for patients.
Once scheduled, a trained Quest Mobile specialist will complete
the patient's blood draw or other specimen collection at the
individual's location and bring their specimen to a Quest
Diagnostics patient service center – with no handoffs in specimen
transport or processing to a third-party provider. Over 800 Quest
tests are available for mobile collection with a physician's order,
from routine cholesterol and diabetes screenings to prenatal
carrier screenings and evaluations for Lyme disease, including
other commonly ordered tests.
Quest's network of 5,000 trained mobile phlebotomists is
believed to be the largest in the industry. The new service
complements the company's current service options, which include
online appointment scheduling and walk-in visits at one of Quest's
2,100 patient service centers as well as in-office phlebotomy at
some health provider sites. Test ordering and reporting remains
unchanged.
"Issues like access and convenience shouldn't prevent
patients from receiving needed lab services," said Subu Ramachandran, Vice President and General
Manager of Quest Diagnostics' ExamOne unit, which initially built
the mobile phlebotomy network to support in-home health
examinations for life insurance applicants. "Quest Mobile provides
patients and physicians a seamless connection to Quest Diagnostic's
laboratory testing, allowing us to work together for a healthier
world – one life at a time."
Quest has a long history of championing innovations in service
to broaden access to laboratory testing. The company was the first
national provider of online appointment scheduling, in 2007, and is
believed to be the first national commercial laboratory to
facilitate direct patient access to lab information through a range
of free channels in 2014.
For more information, visit
www.QuestDiagnostics.com/Patients/Get-Tested/Quest-Mobile.
About Quest Diagnostics
Quest Diagnostics empowers
people to take action to improve health outcomes. Derived from the
world's largest database of clinical lab results, our diagnostic
insights reveal new avenues to identify and treat disease, inspire
healthy behaviors and improve health care management. Quest
annually serves one in three adult Americans and half the
physicians and hospitals in the United
States, and our nearly 50,000 employees understand that, in
the right hands and with the right context, our diagnostic insights
can inspire actions that transform lives.
www.QuestDiagnostics.com.
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SOURCE Quest Diagnostics