BLUE
BELL, Pa., Dec. 22, 2023 /PRNewswire/ -- Unisys
(NYSE: UIS) was honored with two significant accolades —
Managed Services Provider (MSP) of the Year and Service
Transformation of the Year — from the Service Desk
Institute (SDI), a global community of service desk and
support professionals.
These awards recognize providers who deeply understand their
client's business and offer exceptional service and innovative
solutions to achieve their goals. Unisys earned the MSP of the Year
award by taking a comprehensive approach to client satisfaction,
offering an extensive service portfolio that includes a rigorous
service desk platform measuring performance through Experience
Level Agreements (XLAs).
"In today's digital workplace, a one-size-fits-all approach
doesn't work," said Patrycja Sobera,
global vice president of delivery for Digital Workplace Solutions
(DWS) at Unisys. "At Unisys, we tailor our services to create value
and impact for the clients so they can focus on driving their
business outcomes. We're always pushing the envelope, making
technology and processes work better for our clients and propelling
them forward."
The MSP of the Year win was based on Unisys' real-world
transformations for clients, including a collaboration with a
manufacturing industry client aiming to double its product
portfolio by 2025. Bringing consistency to IT services, Unisys
deployed an artificial intelligence (AI)-based virtual agent, an
endpoint management solution, and XLAs. Within just six months, the
client saw a 27% contact deflection, addressing support requests
with quick, efficient digital solutions to enhance the overall user
experience.
For its Service Transformation Leader award, Unisys was
recognized for its role in assisting two healthcare organizations
in merging to become one of the largest non-profit health systems
in the United States. With a deep
understanding of its clients' processes and infrastructure, Unisys
facilitated a seamless transition from a traditional service desk
to a digital employee experience.
These recognitions follow other prestigious achievements Unisys
has received from SDI, including the 2022 Best Service Desk CX
(Customer Experience) and Service Desk Analyst of the Year
awards.
For more information about the 2023 SDI Awards, please click
here.
About Unisys
Unisys is a global technology solutions company that powers
breakthroughs for the world's leading organizations. Our solutions
– digital workplace; cloud, applications & infrastructure;
enterprise computing; and business process – help our clients
challenge the status quo and create new possibilities. To learn how
we deliver breakthroughs for our clients – and have been pushing
the possible for 150 years – visit unisys.com and follow us on
LinkedIn. #Unisys150
RELEASE NO.: 1222/9935
Unisys and other Unisys products and services mentioned herein,
as well as their respective logos, are trademarks or registered
trademarks of Unisys Corporation. Any other brand or product
referenced herein is acknowledged to be a trademark or registered
trademark of its respective holder.
UIS-C
View original content to download
multimedia:https://www.prnewswire.com/news-releases/unisys-earns-dual-honors-as-managed-services-provider-of-the-year-and-service-transformation-leader-from-service-desk-institute-sdi-302021839.html
SOURCE Unisys Corporation