Global analyst firm acknowledges Unisys for
its field services capabilities and AI/analytics investments to
automate service desk requests
BLUE
BELL, Pa., Feb. 5, 2024 /PRNewswire/ --
Unisys (NYSE: UIS) has been positioned as a leader in the
Advanced Digital Workplace Services report from global analyst firm
NelsonHall. Unisys was recognized as a leader in the overall market
through the NelsonHall Vendor Evaluation and Assessment Tool
(NEAT). The company was ranked highly for its extensive field
services solutions and data-driven approach to digital workplace
services that support the employee experience, including its use of
automation to proactively address and prevent service desk tickets,
as well as its investment in artificial intelligence (AI)
capabilities for its other solutions. Unisys was also ranked highly
for its ability to deliver immediate benefit among those who were
leaders in the "Build Services Capabilities" quadrant of the
report.
The NEAT tool analyzes the performance of vendors offering
advanced digital workplace services. It allows strategic sourcing
managers to assess the capability of vendors across a range of
criteria and business situations and identify the best-performing
vendors overall with specific capability in build services, run
services and Microsoft products.
"Unisys continues to identify and invest in use cases for AI
that go beyond service desks and virtual agents, using automation
to boost collaboration and improve the user experience for our
clients' customers," said Joel
Raper, senior vice president and general manager of Digital
Workplace Solutions (DWS), Unisys. "Our extensive field service
offerings take a human-centric approach and create a holistic
experience with an increased use of data and analytics that
delivers stronger business outcomes for clients."
Some of the strengths cited in the report for Unisys
include:
- Extensive IP and accelerators, including PowerSuite,
InteliServe, Intelligent OCM, Unisys Stealth and Managed Meeting
Rooms
- Continued investment in XMO (Experience Management Office) and
XLA-based approaches, using AI-driven insights across the delivery
organization
- Completed strategic acquisitions of Unify Square and Mobinergy
(increasing analytics, AI and automation capabilities), including
talent acquisition in support of digital workplace services, which
aligns with the company's data-driven workplace
- Extensive field services capabilities and Digital Tech Cafés,
expanding augmented reality (AR)/virtual reality (VR) and immersive
technologies for remote services and, through modern device
management, refreshing remote devices and enabling field services
to focus on more complex issues
Click here to learn more about this report and DWS capabilities
from Unisys.
About Unisys
Unisys is a global technology solutions company that powers
breakthroughs for the world's leading organizations. Our solutions
— cloud, data and AI, digital workplace, logistics and enterprise
computing — help our clients challenge the status quo and unlock
their full potential. To learn how we have been helping clients
push what's possible for 150 years, visit unisys.com and
follow us on LinkedIn.
About NelsonHall
NelsonHall is the leading global analyst firm dedicated to
helping organizations understand the 'art of the possible' in
digital operations transformation. With analysts in the U.S., U.K.,
Continental Europe and India,
NelsonHall provides buy-side organizations with detailed, critical
information on markets and vendors (including NEAT assessments)
that helps them make fast and highly informed sourcing decisions.
And for vendors, NelsonHall provides deep knowledge of market
dynamics and user requirements to help them hone their go-to-market
strategies. NelsonHall's insight is based on rigorous primary
research and is widely respected for the quality and depth of its
analysis.
RELEASE NO.: 0205/9937
Unisys and other Unisys products and services mentioned herein, as
well as their respective logos, are trademarks or registered
trademarks of Unisys Corporation. Any other brand or product
referenced herein is acknowledged to be a trademark or registered
trademark of its respective holder.
UIS-C
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SOURCE Unisys Corporation