Exelon, JXN Water, and Portland General
Electric win for their efforts to engage customers, execute
meaningful grid management strategies, and drive business
transformation
AUSTIN,
Texas, May 1, 2024 /PRNewswire/ -- Utilities are
turning to modern digital technology as they face growing pressure
to maintain grid reliability, improve customer service, and balance
decarbonization goals. The annual Oracle Energy and Water Awards
recognize some of the most progressive utilities in the world
tackling these and other challenges. The 2024 winners include
Exelon, JXN Water, and Portland General Electric.
"As the water and energy landscapes and customer needs rapidly
evolve, it is paramount for utilities to implement solutions that
effectively help them meet their ambitious goals," said
Creighton Oyler, senior vice
president and general manager, Oracle Energy and Water. "This
year's award recipients showcase utilities that delivered on
market-leading projects to improve quality of service and lower
costs during a high-inflation period. Oracle is very proud to
partner with these excellent companies."
Innovation Winner – Exelon
Serving more than 10
million customers through six fully regulated transmission and
distribution utilities, Exelon has long collaborated with
Oracle Opower to create innovative solutions that help its
customers navigate the energy transition. Last year, Exelon
deployed a creative mechanism called "enhancement services" to
readily propose and approve custom programs for Exelon's operating
companies. This professional services agreement allows Exelon and
Opower to react quickly to customer needs, test new ideas, and
scale the ones with the greatest potential. Each idea is championed
by a program manager at an Exelon operating company, giving both a
voice and a solution path for the utility's toughest and timeliest
issues.
One successful outcome of this initiative was aimed at providing
affordable energy to Exelon's customers. Tailored videos informing
low-to-moderate income (LMI) customers about available energy
efficiency and financial assistance programs using the Opower
Affordability Solution were initiated at Exelon's Baltimore Gas and
Electric (BGE) as a pilot project. Now, the program is being rolled
out across Exelon's multi-state enterprise. Another BGE pilot
drives customers to a utility webpage with educational tools and
information about BGE's EV programs, positioning the utility as a
trusted resource for EV shopping.
Initiative of the Year Winner – JXN Water
JXN
Water needed to migrate 65,000 customers to an entirely new
system. Within an eight-month timeframe, JXN sought to quickly
deploy a reliable, flexible, and cloud-based open platform to
elevate the customer experience after a history of systemic
problems, documented metering challenges, and a backlog of unmet
repairs.
In coordination with BOSS Utility Solutions and aligned with a
new Advanced Meter Infrastructure rollout, JXN implemented Oracle
Utilities Customer Cloud Service and Oracle Utilities Advanced
Meter Service as its meter-to-cash platform. In tandem, Oracle
Utilities solutions now provide an online customer portal and
Oracle Customer Experience (CX) for Utilities manages call center
service requests. As a result, JXN has improved the revenue leakage
and increased its fiscal bottom-line by sending more bills and
offering customers a better digital experience for bill
presentation, communications, and payment options. JXN can monitor
customer-facing activities on a single platform to act and respond
to meter alerts and field and service requests with more precision
and with faster response times.
Strategic Vision Winner – Portland General Electric
(PGE)
Serving 935,000 customers and a territory of more than
two million residents in the Portland,
Oregon region, PGE is focused on modernizing its core
IT solutions with Oracle to drive continued customer-centric
outcomes, proactive employee execution, efficient asset
utilization, and data-based insights. Consistently ranked in the
Top 5 nationally for customer experience and satisfaction, PGE is
focused on modernizing its core IT solutions with Oracle to drive
continued customer-centric outcomes, proactive employee execution,
efficient asset utilization, and provide data-based insights.
PGE has implemented Oracle Opower solutions to help support its
aggressive clean energy commitments, including a 2040 net zero
goal. The companies are collaborating to expand programs ranging
from behavioral load shaping to solar bill management and high-bill
alerts for residential and small-medium businesses. These programs
are aligned to responsibly balance grid load while helping
customers manage their electricity usage and bills. PGE is also
working with Opower to engage and empower business customers with
easy ways to self-serve energy insights while reducing operational
costs.
Along with Opower, PGE is also using Oracle Utilities Customer
to Meter and Oracle Fusion Cloud Applications—all running on the
security and high-performance of Oracle Cloud Infrastructure
(OCI)—as pillars of its transformation.
The Oracle Energy and Water Awards were presented in late March
during the Oracle Energy and Water Customer Edge conference in
Austin, Texas. This annual event
provides a unique opportunity for utility professionals to connect
and share lessons learned, best practices, and forecasts about the
future of the global energy and water industries.
Learn more other successful projects at Oracle Energy and Water,
join the discussion on LinkedIn, and visit us at Booth #1101 during
CS Week.
About Oracle
Oracle offers integrated suites of
applications plus secure, autonomous infrastructure in the
Oracle Cloud. For more information about Oracle (NYSE: ORCL),
please visit us at oracle.com.
Trademarks
Oracle, Java, MySQL and NetSuite are
registered trademarks of Oracle Corporation. NetSuite was the first
cloud company—ushering in the new era of cloud computing.
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SOURCE Oracle