TIDMTRST
Trustpilot Group PLC
03 October 2023
Trustpilot launches Reviews for Salesforce on Salesforce
AppExchange,
the World's Leading Enterprise Cloud Marketplace
Trustpilot's customers can now benefit from aggregated consumer
feedback, helping build a trustworthy reputation with every
customer interaction
New York, US, Tuesday, October 5, 2023 -Trustpilot Group PLC
today announced it has launched Reviews for Salesforce by
Trustpilot: Turn Customer Reviews into Revenue on Salesforce
AppExchange, empowering customers to connect with more consumers
globally by inviting, managing, and responding to Trustpilot
reviews from a single platform.
Reviews for Salesforce by Trustpilot is currently available on
AppExchange at
https://appexchange.salesforce.com/appxListingDetail?listingId=a0N4V00000H1NzOUAV
.
Reviews for Salesforce by Trustpilot
Businesses in the UK and US will be able to build a trustworthy
reputation with every customer interaction by initiating automatic
review invitations and generating feedback responses, all within
the Salesforce platform. The 'plug and play' integration also
allows businesses to gain valuable consumer insight by effectively
syncing customers' reviews and data with their business's records.
This functionality will enable businesses to better spot areas of
high performance as well as those that need improvement, in order
to deliver personalized experiences throughout the entire customer
journey.
This latest integration comes as Trustpilot continues to grow
with new and exciting partnerships - with nine new partner
integrations launched in the last year alone - helping businesses
use reviews as a tool to earn the trust of consumers and drive
revenue growth.
71 percent of US consumers agree that a good Trustpilot rating
makes them more likely to trust a brand*. Businesses who
proactively respond to and invite reviews from all customers see
increased engagement and are able to better understand exactly what
customers think of their performance, services and products -
helping them improve the experience they provide.
Over 238 million consumer reviews of businesses and products
relating to 938,000 domains** have been posted on Trustpilot, and
those numbers are growing by more than one review per second***.
Trustpilot reviews bring businesses closer to consumers and help
them earn trust with the click of a button.
Comments on the News
-- Ben Lavender, chief product officer at Trustpilot, said: "In
an increasingly competitive online space, the challenge for brands
to earn trust from consumers and demonstrate how they differ from
competitors has never been bigger - or more critical. "Reviews help
businesses demonstrate their value, earn trust and grow, and this
integration provides easier access to that opportunity."
-- "Reviews for Salesforce by Trustpilot is a welcome addition
to AppExchange, as it accelerates business transformation for
customers by enabling them to harness reviews straight from the
Salesforce platform," said Alice Steinglass, Executive Vice
President of and General Manager, Platform, Salesforce.
"AppExchange is constantly evolving to connect customers with the
right apps and experts for their business needs."
* The value of Trustpilot ratings in advertising , independent
report commissioned by Trustpilot, July 2022
**Latest figures from Trustpilot's half year financial
results
***About Trustpilot section on Trustpilot's Investor Relations
site
- ENDS -
About Salesforce AppExchange
Salesforce AppExchange, the world's leading enterprise cloud
marketplace, empowers companies, developers and entrepreneurs to
build, market and grow in entirely new ways. With more than 7,000
listings, 11 million customer installs and 117,000 peer reviews,
AppExchange connects customers of all sizes and across industries
to ready-to-install or customizable apps and Salesforce-certified
consultants to solve any business challenge.
Additional Resources
-- Follow Salesforce on LinkedIn and Twitter
-- Follow Trustpilot on LinkedIn and Twitter
Salesforce, AppExchange and others are among the trademarks of
salesforce.com, inc.
About Trustpilot
Trustpilot was founded in 2007 with a vision to create an
independent currency of trust.
A digital platform that brings businesses and consumers together
to foster trust and inspire collaboration. We are free to use, open
to everybody, and built on transparency.
Trustpilot hosts reviews to help consumers shop with confidence
and deliver rich insights to help businesses improve the experience
they offer. The more consumers use our platform and share their own
opinions, the richer the insights we offer businesses, and the more
opportunities they have to earn the trust of consumers, from all
around the world.
Over 213 million consumer reviews of businesses and products of
over 893,000 domains have been posted on Trustpilot, and those
numbers are growing by more than one review per second.
Trustpilot has over 850 employees and is headquartered in
Copenhagen, with operations in New York, Denver, London, Edinburgh,
Melbourne, Berlin, Vilnius, Milan, and Amsterdam.
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END
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October 03, 2023 02:00 ET (06:00 GMT)
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