TIDMECK
Eckoh PLC
17 October 2023
17 October 2023
RNS Reach
Eckoh plc
("Eckoh" or the "Group")
Eckoh launches updated Secure Digital Payments platform
- Brings new digital payments capabilities to contact
centres
- Provides greater consumer choice across channels and digital
payment methods
- Enables contact centres to better serve customer needs,
increase payment
volumes and utilise more effective security methods
- Paves the way for further innovations with contact centres at
the forefront of consumer
adoption of digital payment technologies
Eckoh plc (AIM: ECK), the global provider of Customer Engagement
Data Security Solutions, is pleased to announce the launch of a
significant update to its Secure Digital Payments platform,
offering enhanced digital payment choice and convenience within
contact centres.
The new innovation in Eckoh's cloud platform broadens consumer
choice across channels and digital payment methods, which enables
contact centres to better serve customer needs at a time when
consumers are increasingly looking to adopt an array of digital
wallets and varied payment options.
We are seeing a significant shift among consumers towards
alternative digital payments. This in turn creates opportunities
for Eckoh as it protects a growing international client base and
some of the world's largest enterprises engaging with contact
centres. Commenting on its 2022 Digital Payments Consumer Survey,
McKinsey said digital payments penetration had reached 89%(*.)
What's more, 62% of respondents were now using two or more forms of
digital payments, up from 51% the year before.
By using Eckoh's Secure Digital Payments platform, our clients'
customers now have the freedom to combine their preferred contact
channel with their favourite payment method - Apple Pay over
WhatsApp, Pay by Bank via live chat, pay-later apps over the phone
- and many other combinations.
In particular, the Secure Digital Payments platform will enable
contact centres to better serve customer needs, extend their
services to social media and third-party channels, increase payment
volume capacity and speed, provide greater choice with pay-now or
pay-later options and provide stronger authenticated security
through methods such as fingerprint or facial recognition.
As well as supporting traditional secure card payments, Eckoh's
Secure Digital Payments platform is also built to support all
emerging payment methods that support evolving customer needs such
as global 'super apps', cryptocurrencies, and central bank digital
currencies (CBDCs).
Nik Philpot, Chief Executive Officer at Eckoh, said: "Consumers
are switching to digital payment methods at remarkable speed,
choosing from an increasing array of digital wallets and other
emerging methods to transact. Through continued innovation of our
product suite, we have met this evolving customer need with an
update to our Secure Digital Payments platform that can genuinely
be described as 'digital payments 2.0.' The platform enables
greater consumer choice across channels and digital payment methods
whilst enabling contact centres to better serve customer needs.
Eckoh is already trusted by some of the largest global brands to
ensure customer data and payments security. Our digital payments
platform paves the way for further innovations to empower contact
centres to meet the evolving needs of consumers, securely. We are
well placed to capitalise on these favourable industry trends going
forward."
*Source: "Consumer trends in digital payments" - McKinsey
(October 21, 2022)
For more information, please contact:
Eckoh plc Tel: 01442 458 300
Nik Philpot, Chief Executive Officer
Chrissie Herbert, Chief Financial Officer
www.eckoh.com
FTI Consulting LLP Tel: 020 3727 1017
Ed Bridges / Emma Hall / Emily Bowen
eckoh@fticonsulting.com
Singer Capital Markets (Nomad & Joint
Broker) Tel: 020 7496 3000
Shaun Dobson / Tom Salvesen / Alex Bond
www.singercm.com
Investec Bank plc (Joint Broker) Tel: 020 7597 5970
Patrick Robb / Nick Prowting / Shalin
Bhamra
www.investec.com
About Eckoh plc
As a global provider of Customer Engagement Data Security
Solutions, Eckoh is all about making the world of data more
secure.
Our vision is that everyone should be able to trust every brand
and engage without risk to their personal information. We're on a
mission to set the standard for secure interactions between
consumers and the world's leading brands, and our innovative
products build trust and deliver value though exceptional
experiences.
We're trusted by many of the world's leading brands to help them
manage the personal data from customer enquiries and transactions
safely. Our solutions enable payment transactions to be performed
securely and help protect sensitive personal data across any
customer engagement channel and device the customer chooses.
Protected by multiple patents, our solutions remove sensitive
personal and payment data from contact centres and IT environments,
as the best way to secure data is not to collect it. This allows
organisations to be not just compliant but secure, increase
efficiency, lower operational costs, and provide an excellent
customer experience. This is our specialism.
Our solutions are delivered globally through multiple cloud
platforms or can be deployed on the client's site. They offer
merchants a simple and effective way to reduce the risk of fraud,
secure sensitive data and become compliant with the Payment Card
Industry Data Security Standards ("PCI DSS") and wider data
security regulations. Eckoh has been a PCI DSS Level One Accredited
Service Provider since 2010, and our extensive portfolio of
typically large enterprise clients spans a broad range of vertical
markets including government departments, telecoms providers,
retailers, utility providers and financial services
organisations.
For more information go to www.eckoh.com or email
MediaResponseUK@eckoh.com .
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