ServiceNow and Microsoft Expand Strategic Alliance, Combining Generative AI Capabilities to Enhance Choice and Flexibility
08 Maio 2024 - 1:31PM
Business Wire
New ServiceNow Now Assist and Microsoft Copilot
integration brings the power of two generative AI assistants into
one seamless enterprise experience
Knowledge 2024-- Today at ServiceNow’s annual customer
and partner event, Knowledge 2024, ServiceNow (NYSE: NOW) and
Microsoft Corp. (NASDAQ: MSFT) announced an expanded strategic
alliance, combining their industry-leading generative AI
capabilities to enhance employee choice and flexibility. The new
ServiceNow Now Assist and Microsoft Copilot integration brings the
power of two generative AI assistants into one seamless enterprise
experience, making it easier than ever to create value for
enterprise workers and for employees to unlock new productivity
avenues.
Now Assist and Microsoft Copilot will intuitively interact to
meet employees where they are so they can execute common
productivity tasks. This is made possible by integrating the
intelligence of Now Assist with ServiceNow’s AI-powered workflows
with Microsoft Copilot to create a more holistic, connected
experience, allowing employees to get the help they need from the
most relevant generative AI assistant, regardless of which platform
they are in.
“We strongly believe that the next shift in generative AI will
result from the collaboration of industry leaders putting AI to
work for their customers. We’re on our way to bringing the best of
both worlds with the combined power of Now Assist and Microsoft
Copilot to transform how work happens,” said CJ Desai, president
and chief operating officer at ServiceNow. “Today’s news marks a
new chapter in the way businesses will operate. With Microsoft as
our partner, we’re enabling a smarter way to work, where generative
AI assistants can cohabitate and interact to unlock new levels of
productivity.”
“At Microsoft, we are committed to helping our customers adapt
and thrive in this new age of AI,” said Rajesh Jha, executive vice
president of Experiences + Devices at Microsoft. “Fundamental
shifts are transforming productivity for every individual,
organization, and industry, which is why our work with ServiceNow
is so valuable. The seamless integration of our AI-powered
assistants will help usher in improved levels of employee and IT
productivity, reduce context switching, and ensure easier execution
of everyday work tasks, adding to the value of our customers’
technology investments.”
Two generative AI assistants in one seamless, intelligent
experience
The simultaneous presence of ServiceNow and Microsoft’s AI
assistants within Microsoft 365 can help quickly eliminate friction
for employees.
Specifically, Copilot will be able to hand-off employee requests
to Now Assist in Microsoft Teams. Whether it’s requesting or
resolving a customer’s support issue, or even getting connected to
a live agent for support on a complex problem, Now Assist will
provide employees with responses to questions as well as recommend
actions and next steps in a conversational manner. These actions
combine Now Assist’s domain knowledge of the enterprise and
awareness of the user’s context and organizational data from
Microsoft 365 chats, email, calendar, and files.
Future capabilities will also enable such experiences as
allowing employees to engage Copilot for Microsoft 365 from
ServiceNow to create documents, such as a presentation in Microsoft
PowerPoint, based on ServiceNow prompts, empowering AI-driven
digital business.
ServiceNow and Microsoft have been strategic partners since
2019, helping customers work better and achieve more. Today’s news
of ServiceNow and Microsoft’s expanded partnership represents the
next phase of innovation for their customers and how their two
platforms will empower the next generation of AI-driven digital
business. Notably, Microsoft was also recognized with the 2024
ServiceNow Innovation and Build Partner of the Year award at
ServiceNow’s annual Knowledge conference.
Availability
The Now Assist and Microsoft Copilot integration announced today
will be generally available in Fall of 2024.
Additional Information
- Watch a demo of the integration.
- Visit ServiceNow on the Azure Marketplace.
- Check out the press release on ServiceNow’s latest generative
AI solutions, announced today.
About ServiceNow
ServiceNow (NYSE: NOW) is putting AI to work for people. We move
with the pace of innovation to help customers transform
organizations across every industry while upholding a trustworthy,
human centered approach to deploying our products and services at
scale. Our AI platform for business transformation connects people,
processes, data, and devices to increase productivity and maximize
business outcomes. For more information, visit:
www.servicenow.com.
About Microsoft
Microsoft (Nasdaq “MSFT” @microsoft) creates platforms and tools
powered by AI to deliver innovative solutions that meet the
evolving needs of our customers. The technology company is
committed to making AI available broadly and doing so responsibly,
with a mission to empower every person and every organization on
the planet to achieve more.
Forward-looking statement
This press release contains “forward looking statements” about
the expectations, beliefs, plans, and intentions relating to its
generative AI integration with Now Assist and Microsoft Copilot at
Knowledge 2024. Such statements include statements regarding future
product capabilities and offerings and expected benefits to
ServiceNow. Forward-looking statements are subject to known and
unknown risks and uncertainties and are based on potentially
inaccurate assumptions that could cause actual results to differ
materially from those expected or implied by the forward-looking
statements. If any such risks or uncertainties materialize or if
any of the assumptions prove incorrect, ServiceNow’s results could
differ materially from the results expressed or implied by the
forward-looking statements made. ServiceNow undertakes no
obligation, and does not intend, to update the forward-looking
statements. Factors that may cause actual results to differ
materially from those in any forward-looking statements include:
(i) delays and unexpected difficulties and expenses in executing
the product capabilities and offerings, (ii) changes in the
regulatory landscape related to AI and (iii) uncertainty as to
whether sales will justify the investments in the product
capabilities and offerings. Further information on factors that
could affect ServiceNow’s financial and other results is included
in the filings ServiceNow makes with the Securities and Exchange
Commission from time to time.
© 2024 ServiceNow, Inc. All rights reserved. ServiceNow, the
ServiceNow logo, Now, and other ServiceNow marks are trademarks
and/or registered trademarks of ServiceNow, Inc. in the United
States and/or other countries. Other company names, product names,
and logos may be trademarks of the respective companies with which
they are associated.
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version on businesswire.com: https://www.businesswire.com/news/home/20240508643615/en/
Katlyn Hirokawa 408-489-7381 press@servicenow.com
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