MCM Telecom, Five9 and XTT Mexico Announce Strategic Partnership to Deliver Integrated CX Solutions in LATAM
30 Janeiro 2023 - 11:00AM
Business Wire
MCM expands its managed services portfolio with full support for
Five9 contact center solutions via XTT, enabling MCM customers in
Mexico to deploy integrated CCaaS and UCaaS solutions.
MCM Telecom, a leading telecommunications provider, XTT Mexico,
a cloud services distributor in Mexico, and Five9, an
industry-leading provider of cloud contact center solutions, today
announced that MCM Telecom has joined the Five9 network of
Certified Integrated Network Partners (CINP).
Five9 CINP certification gives MCM Telecom full support to
integrate Five9 solutions for the Enterprise and Mid-Market in
Mexico. Additionally, XTT, a value-added distributor for Five9 and
MCM in the LATAM market, can deliver MCM Telecom’s UCaaS solution,
Symphony, integrated with the Five9 platform.
“The demand for CCaaS is rapidly increasing, and we are creating
momentum among customer-experience and cost-conscious customers by
delivering new and customized solutions with partners who
understand our business,” said Laila El Shawarby, Business Alliance
Manager at MCM Telecom.
Jake Butterbaugh, SVP, Global Partners, Five9, said, “Post
pandemic, we have seen the Latin American market heat up
tremendously, with Iberia; Brazil, Mexico, and Colombia becoming
very hot markets. We anticipate continued growth in 2023, and we
are excited to partner with MCM Telecom as we align, amplify, and
accelerate success with our Five9 global partner ecosystem.”
Sergio Flores, Business Development Director at XTT Mexico,
said, “We noticed a need in the market for a solution that
integrated hyper connectivity with ultra-high quality and security
for UCaaS and CCaaS. MCM’s Symphony platform and services
complement Five9 CCaaS and AI solutions, so we were keen to expand
the partnership. With the Five9 CINP certification, XTT and Five9
can support all implementations and domain configurations for MCM
Telecom customers.”
The Five9 CINP certification empowers partners to become
certified in Five9 offerings, helping provide customers and
partners with added validation. The CINP program includes a set of
defined standards for partners in multiple areas, all with the aim
of ensuring optimal integration and operation with Five9 solutions.
The four key pillars of CINP are: regulatory standards,
infrastructure requirements, go-to-market alignment, and
operational interlock.
Five9 introduced the CINP Program in 2022, recognizing that
customers should have the ability to choose with confidence the
best partner for them when selecting cloud-based services.
To learn more visit: www.five9.com
MCM Telecom: https://www.mcmtelecom.com/
XTT Mexico: https://xtt.com.mx/
About Five9
Five9 is an industry-leading provider of cloud contact center
solutions, bringing the power of cloud innovation to more than
2,000 customers worldwide and facilitating billions of customer
engagements annually. The Five9 Intelligent Cloud Contact Center
provides digital engagement, analytics, workflow automation,
workforce optimization, and practical AI to help customers
reimagine their customer experience. Designed to be reliable,
secure, compliant, and scalable, the Five9 platform helps increase
agent and supervisor productivity, connects the contact center to
the business, and ultimately deliver tangible business results
including increased revenue and enhanced customer trust and
loyalty.
About MCM TELECOM
MCM ranks among top 3 UCaaS providers in Mexico, according to
Frost & Sullivan, and with +25 years in the Mexican market, MCM
Telecom operates redundant next-generation fiber optic networks and
manages platforms in the cloud for the business areas of Mexico’s
main economic centers, owner of one of the most robust
telecommunications networks in Latin America, with a strategic
focus and extensive knowledge in the business segment. Using
state-of-the-art technology, it offers innovative solutions to
increase the level of productivity of its clients and thus
contribute to the maximization of their resources. Proudly Mexican
company, committed to quality service through innovation and the
best support team.
MCM Telecom offers three key products in its portfolio including
Symphony, a Unified Communications as a Service (UCaaS) platform
including cloud phone system, messaging and video integrated with +
200 Business Apps which allows the company to cater for several
market segment with distinct communication needs. Hyper
connectivity to Cloud and Data Center ecosystem and Security
services are based on private cloud. Discover more at
https://www.mcmtelecom.com/carriers
About XTT
We are a distributor and wholesaler dedicated to the
transformation of user experiences, using cutting-edge technology
in Cloud, Video and Contact Centers with Artificial Intelligence
bringing top of the market cloud-based solutions to our partner
ecosystem in all of Latin America, being a key part in the digital
transformation strategy for our partners and a catalyst to
implement the cloud migration in the LATAM market.
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version on businesswire.com: https://www.businesswire.com/news/home/20230130005139/en/
For Five9: Suzie Linville, Senior Corporate Communications
Manager Suzie.linville@five9.com
For MCM Telecom: Laila El Shawarby, Business Alliance Manager
Lelshawrby@mcmtelecom.com.mx
For XTT: Sergio Flores Sergio.flores@xtt.com.mx
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