Five9 Recognized as a Growth and Innovation Leader in the European Cloud Contact Center Market by Frost & Sullivan
19 Julho 2023 - 10:00AM
Business Wire
Five9 continues its expansion in Europe, fueled
by a growing partner ecosystem and innovation with AI
solutions.
Five9, Inc. (NASDAQ: FIVN), a leading provider of the
Intelligent CX platform, announced today that it has been
recognized by Frost & Sullivan as a Growth and Innovation
leader in the Frost Radar™: European Cloud Contact Center Market,
2023. Growth and Innovation leaders on the Frost Radar™ met key
criteria such as longevity of the offering in Europe, consistent
and increasing growth, strong go-to-market strategies, robust
customer support, a commitment to local market presence, and
investments in vital transformative technologies, such as
incorporating AI across platforms.
The report notes that Five9 innovations are enabling more fluid
customer experiences, with AI and automation embedded as standard
features for its CCaaS platform.
“In an environment where AI technology is rapidly evolving,
Five9’s strategy of layered AI technology abstraction positions it
well to leverage the disruptions that flow from this pace of
evolution,” said Bernie Arnason, Industry Principal, Information
and Communications Technology Transformation, Frost & Sullivan.
“Five9 focuses on building abstraction layers that are built on top
of core AI engines, enabling customers to use best-of-breed AI and
automation technology regardless of company size.”
Arnason also noted strengths such as Five9’s hybrid cloud
architecture, which is helping the company adhere to European data
sovereignty requirements, and its rapidly expanding partner
network, including global system integrators, service providers,
technology brokers, and authorized resellers across Europe. The
company’s investments in international expansion are paying off,
with international revenue growing 48% year-over-year in Q1 of
2023.
Five9 recently hosted its first fully in-person CX Summit EMEA
in Porto, Portugal, home of the company’s new European Research and
Development Headquarters. The site currently has more than 100
employees and is planned to expand to 300 within the next few
years. The new engineering hub is spearheading Five9’s innovations
in software engineering, cloud operations and more. The company
intends to also establish a new Professional and Customer Support
Center of Excellence at the Porto site.
“Five9’s arrival in the city of Porto marks the beginning of the
city’s journey with North American companies listed on Nasdaq,”
said Ricardo Valente, Vereador do Pelouro da Economia, Emprego e
Empreendedorismo / City Councillor for Economy, Employment and
Entrepreneurship. “This commitment to the city of Porto
demonstrates the city’s capacity to be recognized as a center of
excellence for companies with global business scopes and in highly
competitive markets, where human capital is a key factor in
business sustainability.”
“Following a very successful CX Summit in Porto, we are honored
to be recognized by Frost & Sullivan as a growth and innovation
leader in the European cloud contact center market,” said Nick
Delis, SVP, strategic and international sales, Five9. “We look
forward to continuing to expand our international footprint with a
focus on AI and Automation products, continuing to build a strong
and evolving partner ecosystem and providing solutions to deliver a
fluid customer experience.”
Frost Radar™: European Cloud Contact Center Market, 2023
provides results from a field of more than 100 industry
participants in Europe. Frost & Sullivan independently plotted
the top 20 cloud contact center companies across two key indices of
growth and innovation.
About Five9:
The Five9 Intelligent CX Platform provides a comprehensive suite
of solutions for orchestrating fluid customer experiences and
empowering agents. Our cloud-native, multi-tenant, scalable,
reliable and secure platform includes contact center; omni-channel
engagement; Workforce Engagement Management; extensibility through
more than 1,000 partners; and innovative, practical AI, automation
and journey analytics that are embedded as part of the platform.
Five9 brings the power of people, partners and technology to more
than 2,500 organizations worldwide. Through this combination, Five9
strives to support customer needs from “Day 1 to forever” and
deliver on our customer commitment: “We keep our CX promise, so you
can keep yours.”
View source
version on businesswire.com: https://www.businesswire.com/news/home/20230719801361/en/
Suzie Linville Senior Corporate Communications Manager, Five9
Suzie.Linville@five9.com
Five9 (NASDAQ:FIVN)
Gráfico Histórico do Ativo
De Abr 2024 até Mai 2024
Five9 (NASDAQ:FIVN)
Gráfico Histórico do Ativo
De Mai 2023 até Mai 2024