Five9 Named a Leader in the 2023 Magic Quadrant for Contact Center as a Service
07 Agosto 2023 - 5:38PM
Business Wire
Five9 recognized for completeness of vision and ability to
execute.
Five9 (NASDAQ: FIVN), the intelligent CX platform provider,
today announced that it has been positioned by Gartner as a Leader
in the 2023 Magic Quadrant for Contact Center as a Service for its
offering, the Five9 Intelligent CX Platform. The evaluation was
based on specific criteria that analyzed the company’s overall
completeness of vision and ability to execute.
The Five9 Intelligent CX Platform provides a comprehensive suite
of solutions for orchestrating fluid customer experiences. The
cloud-native, multi-tenant, scalable, reliable, and secure customer
interaction platform includes contact center; omnichannel
engagement; Workforce Engagement Management; extensibility through
more than 1,000 partners; and innovative, practical AI, automation
and journey analytics that are embedded as part of the platform.
Five9 brings the power of people, technology and partners to more
than 2,500 organizations worldwide.
“We are honored to be recognized by Gartner as a Leader in
Contact Center as a Service,” said Mike Burkland, Five9 CEO and
Chairman. “We believe this recognition is a testament to the
dedication of our team, the strength of our platform, and our
relentless pursuit of innovation. We believe this milestone
reflects that we continue to be on the right path, and we remain
steadfast in our mission to deliver joyful CX and better business
outcomes.”
Magic Quadrant reports are a culmination of rigorous, fact-based
research in specific markets, providing a wide-angle view of the
relative positions of the providers in markets where growth is high
and provider differentiation is distinct. The research enables
organizations to get the most from market analysis in alignment
with their unique business and technology needs.
Gartner does not endorse any vendor, product or service depicted
in its research publications, and does not advise technology users
to select only those vendors with the highest ratings or other
designation. Gartner research publications consist of the opinions
of Gartner research organization and should not be construed as
statements of fact. Gartner disclaims all warranties, express or
implied, with respect to this research, including any warranties of
merchantability or fitness for a particular purpose.
About Five9
The Five9 Intelligent CX Platform provides a comprehensive suite
of solutions for orchestrating fluid customer experiences. Our
cloud-native, multi-tenant, scalable, reliable and secure platform
includes contact center; omni-channel engagement; Workforce
Engagement Management; extensibility through more than 1,000
partners; and innovative, practical AI, automation and journey
analytics that are embedded as part of the platform. Five9 brings
the power of people, technology and partners to more than 2,500
organizations worldwide.
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Suzie Linville Senior Corporate Communications Manager, Five9
suzie.linville@five9.com
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