ComEd Reminds Customers of Billing Assistance, Energy Management Tools Available During Severe Cold
22 Janeiro 2024 - 12:43PM
Business Wire
Programs can bring financial relief to
customers following sub-freezing temperatures that drive increased
energy use
Following two periods of sub-freezing temperatures over the past
two weeks, households and businesses across northern Illinois may
have had to significantly increase their energy use, which could
result in higher-than-expected bills for some customers. To help
them navigate the situation, ComEd reminds customers that a variety
of financial assistance programs are available and urges customers
to contact the energy company immediately if they face difficulty
paying their electric bills.
“ComEd is committed to ensuring all our customers have access to
safe and reliable electricity to power their needs all year round,
even in the bitter cold,” said Melissa Washington,
ComEd’s Chief Customer Officer and Senior Vice President of
Customer Operations. “To do that, we look to connect customers
to a wide range of programs that can help families pay their energy
bills now, as well as options that can help them manage energy use
to lower bills in the future.”
To make it easier for families and individuals to find
bill-assistance and energy-savings options that best fit their
needs, ComEd encourages customers to use its Smart Assistance
Manager (SAM), an online self-service tool that matches customers
with programs that can help them manage their electric bills now
and into the future. Customers can access SAM at ComEd.com/SAM to
find more information on any of the following options.
Residential bill-assistance options
- Low-Income Home Energy Assistance Program (LIHEAP)
which, in Illinois, provides a one-time grant, per program year,
with no payback required, based on a household's income and size.
To qualify, a customer's annual household income cannot exceed 200
percent of the federal poverty income guidelines which, for a
family of four, is $4,625 a month.
- Payment arrangements of up to 12 months for
eligible residential customers with past-due balances. Make a down
payment on the amount owed and pay the rest through installments in
addition to your regular monthly bill.
- Due Date Extensions of up to 21-days of a customer’s due
date.
- Budget billing, which provides a predictable monthly
payment based on your electricity usage from the last 12
months.
- Deposit and late-payment charge waivers for one year to
income-eligible customers, along with the return of any current
deposit.
- High-usage alerts, which enable customers to receive
alerts when their usage is trending higher than normal to help
manage overall energy use, and energy-management tips to
help customers manage energy use to save money now and on future
energy bills.
- Catch Up and Save is a two-part program that provides
monthly credits to an eligible customer’s bill to eliminate
past-due balances, as well as a free, energy-savings kit – which
includes home products designed to help lower home energy use while
supplies last – to help families save on future energy bills.
- Fresh Start Services provides customers with both online
and person-to-person support to help customers become aware of and
navigate the options available to manage bills and energy use. This
program also offers customers tools that will alert them when their
energy use is trending higher than usual and help them be aware of
financial-assistance options for which they may be eligible.
- Credit Empowerment provides one-on-one support to help
individuals improve their credit scores. In collaboration with
Working Credit, the program provides an overview of how the credit
system works, helps participants create a personalized credit
action plan to help them improve their specific credit situation,
and provides information on ComEd energy-efficiency offerings to
the customer that will help the customer manage their energy use
and energy bills.
To help customers manage energy usage and lower future bills,
ComEd’s energy efficiency program includes services and incentives
to help income-eligible residential customers reduce energy use now
and in the long term. Since 2008, the award-winning ComEd Energy
Efficiency Program has helped hundreds of thousands of families and
businesses across northern Illinois save money, energy and the
environment. To date, the program has helped customers save a
total of $8.75 billion on their energy bills, as well as a
total of 79 million megawatt-hours of electricity, which is
enough energy to power more than nine million ComEd customers’
homes for one year.
ComEd is a unit of Chicago-based Exelon Corporation (NASDAQ:
EXC), a Fortune 250 energy company with approximately 10 million
electricity and natural gas customers – the largest number of
customers in the U.S. ComEd powers the lives of more than 4 million
customers across northern Illinois, or 70 percent of the state’s
population. For more information visit ComEd.com and connect with
the company on Facebook, X, Instagram and YouTube.
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