Module Helps Learners Overcome The Most
Challenging Aspect of Difficult Conversations: The Emotional
Tension That Causes People to Avoid or Mishandle Them
FranklinCovey (NYSE: FC), one of the largest and most trusted
leadership companies in the world, announced today the launch of a
new module, Navigating Difficult Conversations: Turn Tension Into
Progress™, which was created for leaders, teams, and every employee
in any organization, worldwide.
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the full release here:
https://www.businesswire.com/news/home/20240229264746/en/
FranklinCovey Launches New Module,
Navigating Difficult Conversations: Turn Tension Into Progress.
Many people avoid difficult conversations or handle them poorly
because they’re afraid to address uncomfortable issues and feel
unprepared to respond to the emotional reactions that inevitably
arise. This new module gives learners the mindset, skillset, and
toolset to overcome the most challenging human aspect of difficult
conversations – the emotional tension that causes people to avoid
or mishandle them. Teams and organizations significantly accelerate
performance when everyone begins to develop the skills to navigate
difficult conversations with confidence. (Graphic: Business
Wire)
Many people avoid difficult conversations or handle them poorly
because they’re afraid to address uncomfortable issues and feel
unprepared to respond to the emotional reactions that inevitably
arise. This new module gives learners the mindset, skillset, and
toolset to overcome the most challenging human aspect of difficult
conversations – the emotional tension that causes people to avoid
or mishandle them. Teams and organizations significantly accelerate
performance when everyone begins to develop the skills to navigate
difficult conversations with confidence.
Paul Walker, FranklinCovey CEO, said, “Navigating Difficult
Conversations takes a targeted approach to helping learners manage
emotional tension and conduct conversations in a way that enables
all parties to stay engaged in collaborative dialogue. Learners
will shift their mindset from fearing and avoiding difficult
conversations to seeing them as the way to make progress on
important issues. And they’ll develop the skills to build trust and
respect in every relationship as they navigate challenging
topics.”
It’s common for people to avoid difficult conversations or
handle them poorly because they feel unprepared or afraid to
address challenging issues. According to a FranklinCovey survey of
900 individual contributors and managers:
- 65% of people “worry how the other person will react” to having
a difficult conversation.
- 82% want to improve how they have difficult conversations.
Conversations become “difficult” when they’re about something
deeply important. Because there’s something at stake, one or both
people will likely have an emotional reaction.
Barbara Cogburn, FranklinCovey Senior Consultant and Navigating
Difficult Conversations Content Expert, said, “It’s the emotional
reactions that people find most challenging in difficult
conversations. These strong reactions often send us into survival
mode. And even worrying about how someone will react before the
conversation occurs can trigger our survival response. This puts us
into a very common mindset of dread and avoidance, which leads
people to approach the conversation ineffectively.”
While avoiding difficult conversations may lead to temporary
relief, the true underlying issues persist, eventually building
into larger problems such as decreased productivity, damaged
relationships and team dynamics, misaligned expectations, missed
opportunities for growth, a culture of disrespect, and lower
overall organizational results.
Learning to effectively address issues and handle difficult
conversations is crucial in the workplace, particularly when
addressing sensitive or challenging topics. Effectively addressing
challenging issues is where meaningful growth happens – both for
individuals and organizations. It’s not just about solving
immediate problems, but also building a foundation for open and
honest communication and continuously improving to achieve better
results.
In Navigating Difficult Conversations: Turn Tension Into
Progress, learners will discover how to balance Courage and
Consideration throughout the conversation by stating their Purpose
– the issue they need to make progress on – and Positive Intent -
how they want the other person to benefit from the conversation.
Sharing these to begin the conversation helps set a clear and
collaborative tone from the start, which helps everyone respond
effectively to emotional reactions in the moment, so progress can
be made.
As emotional reactions are a natural, human response and are a
signal that the conversation needs an adjustment to say on track,
participants will learn and practice three skills for responding to
reactions:
- Pause. Don’t panic.
- Observe. Don’t judge.
- Ask. Don’t assume.
Cogburn said, “Participants will learn and practice tactical
skills they can apply in the moment to help everyone stay
productively engaged in the conversation. They will feel more
confident and prepared to conduct difficult conversations, no
matter the topic. And their ability to engage in collaborative
problem solving will alleviate issues, long before they grow larger
and more costly.”
Navigating Difficult Conversations: Turn Tension Into Progress
is available through the FranklinCovey All Access Pass® with
delivery over the robust FranklinCovey Impact Platform. It consists
of one session and is available in multiple modalities including
Live In-Person, Live-Online, and On Demand, each with three weeks
of reinforcement microlearning. For more information, visit
www.FranklinCovey.com, or call 888-868-1776.
About FranklinCovey
FranklinCovey (NYSE: FC) is one of the largest and most trusted
leadership companies in the world, with directly owned and licensee
partner offices providing professional services in over 160
countries and territories. The Company transforms organizations by
partnering with clients to build leaders, teams, and cultures that
get breakthrough results through collective action, which leads to
a more engaging work experience for their people. Available through
the FranklinCovey All Access Pass, FranklinCovey’s best-in-class
content, solutions, experts, technology, and metrics seamlessly
integrate to ensure lasting behavior change at scale. Solutions are
available in multiple delivery modalities in more than 20
languages.
This approach to leadership and organizational change has been
tested and refined by working with tens of thousands of teams and
organizations over the past 30 years. Clients have included
organizations in the Fortune 100, Fortune 500 and thousands of
small and mid-sized businesses, numerous government entities, and
educational institutions. To learn more, visit
www.franklincovey.com and enjoy exclusive content across
FranklinCovey’s social media channels at: LinkedIn, Facebook,
Twitter, Instagram, and YouTube.
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version on businesswire.com: https://www.businesswire.com/news/home/20240229264746/en/
FranklinCovey Co., Debra Lund, 801-244-4474,
Debra.Lund@FranklinCovey.com
Franklin Covey (NYSE:FC)
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