MOLINE,
Ill., Dec. 4, 2023 /PRNewswire/ -- John Deere
(NYSE: DE) announced today an enhanced self-repair solution,
available initially in the U.S. through its Equipment Mobile app,
enabling customers to remotely download secure software updates
directly to embedded controllers on compatible 4G-connected John
Deere equipment. This update follows the March 2022 announcement that expanded the
availability to purchase Customer Service ADVISOR directly from
John Deere.
"This is the latest example of how John Deere continues to lead
by innovating, developing, and bringing to market the latest
solutions that help our customers maximize uptime and be more
productive, efficient, and sustainable in their operations," said
Luke Gakstatter, Senior Vice
President for Aftermarket & Customer Support.
Using their John Deere Operations Center™ account, John Deere
customers operating compatible 4G-connected machines can use this
enhanced solution to complete secure software updates directly to
an embedded controller through a user-friendly interface using the
Equipment Mobile app. This is in addition to other valuable
customer maintenance and repair information added to Operations
Center™ and Property Center™ this year including Operator's
Manuals, Warranties, and Product Improvement Programs specific to
their equipment.
With this announcement, John Deere is taking the next step
toward digitizing and enhancing the self-repair experience for
customers. This feature will give John Deere customers the ability
to keep controllers on their compatible 4G-connected equipment up
to date with the latest software releases. These updates can
include enhancements and general improvements to generate a better
equipment experience.
John Deere remains committed to continuing the development of
solutions that support and enhance customers' ability to safely and
securely repair their own equipment, including reprogramming
capabilities for compatible equipment and solutions for
non-connected machines. To learn more about John Deere's commitment
to customer uptime and repairability, visit Deere.com/repair.
About the Equipment Mobile App
Available on both iOS and Android at no cost, the Equipment
Mobile app helps John Deere customers to manage, maintain, and keep
their equipment running. With this app, users can prepare equipment
for work, access key information from the Operator's Manual, and
find the parts they need. The app also connects with John Deere
Operations Center™, providing an easy, reliable connection between
John Deere customers and their equipment.
About John Deere Operations Center™ and John
Deere Property Center™
John Deere Operations Center™ is an online farm and worksite
management system, available to customers at no cost, that enables
access to work progress anywhere, anytime through web, tablet, or
phone. Operations Center™ enables customers to manage your
operation more efficiently, reduce costs, and improve
profitability.
John Deere Property Center™ helps residential customers manage
their mower or compact utility tractor and connects them with their
John Deere dealer. It provides customers with the online tools and
information needed to conveniently manage your equipment, plan
maintenance, buy parts, and do work around the yard.
About Customer Service ADVISOR™
Customer Service ADVISOR™ helps customers diagnose,
troubleshoot, and perform most equipment repairs. The tool is
available through John Deere dealerships and directly from John
Deere on shop.deere.com. Equipment owners and independent repair
shops have access to Customer Service ADVISOR™ in addition to
replacement parts through John Deere dealers.
About John Deere
Deere & Company (www.JohnDeere.com) is a global leader in
the delivery of agricultural, construction, and forestry equipment.
We help our customers push the boundaries of what's possible in
ways that are more productive and sustainable to help life leap
forward. Our technology-enabled products including John Deere
Autonomous 8R Tractor, See & Spray™, and E-Power Backhoe are
just some of the ways we help meet the world's increasing need for
food, shelter, and infrastructure. Deere & Company also
provides financial services through John Deere Financial.
For more information on Deere & Company, visit us at
www.deere.com/en/news/.
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SOURCE John Deere Company