BARC Barclays Plc

RNS No 2990w
BARCLAYS PLC
22nd September 1998

                           CHANGES AT BARCLAYCARD

Barclaycard today announced a major programme of change designed to deliver
significant improvements to customer service and its operations. The
announcement includes plans for an investment of #30 million over the next
three years in the latest advanced customer service technology and support.
Regrettably, 1,100 jobs are expected to fall away during the same period.

Barclaycard chief executive, Bob Potts, said: "I very much regret that we
will be losing jobs over the next few years but I am afraid that this will
be unavoidable as, in the interests of improving customer service and
competitiveness, we introduce new, more advanced systems into the business
and change many of the processes that we currently have.

"My main priority over the coming months will be to help those employees
whose jobs disappear to find new ones as quickly as possible.  We will be
working extremely hard to ensure that staff are given as much help and
support as they need. We will have a team of professionals available to
provide advice and information to everyone who needs it." he said.

He continued: "We have a strong business but we cannot afford to ignore the
tough competition in the credit card market.   We need to make the changes
now while we are doing well.  This will enable us to introduce the changes
over a reasonable period of time.  We want to continue to build on our
position as market leader by reinvesting in the business and continually
reviewing the way we do things."
                                      
Mr Potts said that Barclaycard expected that many of the job losses would be
absorbed by redeployment, voluntary redundancy, and reviews of overtime and
the use of agency and temporary staff.

"I am very aware that many employees will be extremely concerned at the news
they've heard today but I would like to stress that nothing will happen
overnight." he said.  "We will be consulting extensively with our unions
over the proposed changes, and we will ensure that all of our staff affected
by change are treated fairly, responsibly and with dignity."

For further information please contact:

Jane Vidler                                  Elizabeth Wade
Retail Financial Services PR                 Investor Relations
Barclays PLC                                 Barclays PLC
Tel: 0171 699 4546/4535 or 0802 252 065      Tel: 0171 699 2874

END

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