IMImobile PLC IMImobile adds support for Facebook on IMIconnect
14 Abril 2016 - 5:00AM
RNS Non-Regulatory
TIDMIMO
IMImobile PLC
14 April 2016
14 April 2016
IMImobile PLC
("IMImobile" or the "Company")
IMImobile adds support for Facebook Messenger on IMIconnect
IMImobile, a leading global mobile customer engagement software
and services company, today announced, following Facebook's F8
conference, support for Facebook Messenger in its IMIconnect cloud
communications platform, and IMIchat, its contact centre software
application.
The IMIconnect cloud communications platform enables enterprises
to communicate to any consumer, anywhere in the world, through a
single API which supports telecom, in-app and OTT messaging
channels. The addition of support for Facebook Messenger as a
channel will allow engagement with an additional 900 million users.
The platform enables rapid development, and orchestration of
communication flows between enterprise systems and customers on
mobile devices as well as provisioning of services. IMIchat, a
software application for contact centres, will also now enable
agents to utilise Facebook Messenger for two-way interactive
conversations with customers and allow enterprises to deliver
real-time, contextual customer service.
Jay Patel, Chief Executive of IMImobile commented "We have seen
a significant shift in consumer behaviour over recent years, with
people increasingly using their mobiles to interact with businesses
and messaging emerging as the dominant channel on mobile devices.
This has led to a shift in the requirements of marketing and
customer support within organisations, and this will only
accelerate with the introduction of 'bots' for Facebook's Messenger
Platform, as announced at F8 this week. We currently process
billions of customer interactions for our clients across different
digital touchpoints and expect that machine-led interactions will
revolutionise customer support and engagement over the next few
years."
-Ends-
Fast facts about IMIconnect
-- An enterprise grade cloud communications platform that
enables the rapid creation, delivery and orchestration of proactive
and interactive messaging services
-- A single API supports all messaging channels and applications including OTT
-- Enterprise tools include a workflow engine, visual drag and
drop flow designer, rules engine, events framework and customer
profile management
-- An operational analytics dashboard enables organisations to
manage, control and track communications channel activity.
Fast facts about IMIchat
-- A software application for contact centre operations to
utilise SMS and Facebook Messenger as a customer interaction
channel
-- Desktop tools for agents and supervisors manage and track conversational messaging
-- Messaging templates, queue management, supervisor views are
provided for controlled quality monitoring
-- Track and Trace reporting capabilities ensure a recorded
audit trail for contact centre operations.
Notes to Editors
IMImobile enables organisations of all sizes and sectors to
maximise the potential of mobile technologies to improve customer
engagement. We believe that mobile will sit at the heart of
customer engagement strategies for years to come.
By removing the barriers and complexities to create and deploy
mobile-led customer engagement solutions as part of a multi-channel
framework, we provide software and services that helps
organisations to improve customer experience, simplify business
processes and enhance operational efficiency.
Organisations that trust us to deliver smarter mobile customer
engagement include Vodafone, O2, Telefonica, Aircel, Airtel, EE,
BSNL, AT&T, MTN, France Telecom, Centrica, Coca-Cola, Universal
Music, Tata, the AA, the BBC and major financial institutions.
IMImobile is headquartered in London with offices in Hyderabad,
Atlanta, Dubai and Johannesburg and has over 750 employees
worldwide. IMImobile is quoted on the London Stock Exchange's AIM
market with the TIDM code IMO.
www.imimobile.com
Media Contacts
IMImobile via Redleaf
Matthew Hooper / Alex Klose
Redleaf Communications 020 7382 4730
Charlie Geller / Helena Shadbolt IMImobile@redleafpr.com
This information is provided by RNS
The company news service from the London Stock Exchange
END
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April 14, 2016 04:00 ET (08:00 GMT)
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