IMImobile PLC Hermes enhances parcel delivery experience
14 Novembro 2018 - 5:01AM
RNS Non-Regulatory
TIDMIMO
IMImobile PLC
14 November 2018
14 November 2018
IMImobile PLC
("IMImobile")
Hermes digitally enhances parcel delivery experience with
IMImobile
Parcel delivery provider to use IMImobile's communications
platform, IMIconnect, to orchestrate digital customer
engagement
Global cloud communications software and solutions provider,
IMImobile PLC, has been chosen by Hermes for the implementation of
its new parcel notification strategy as part of their 'Digital
Futures' programme. Hermes will be using IMImobile's enterprise
cloud communications platform, IMIconnect, to power millions of
delivery notifications each month on behalf of their retail
customers.
IMIconnect enables customer experience automation for millions
of deliveries that are processed every year by Hermes. Customer
journeys built in IMIconnect currently include returns management;
geo fencing, which provides customers with the ability to track
their driver as well as 'SafePlace' photo. This provides consumers
with the added confidence that their parcel has arrived even if
they are not at home.
Chris Ashworth, Chief Information Officer of Hermes commented,
"IMImobile has been instrumental in helping to deliver our 'Digital
Futures' programme that prioritises customer experience through
investment in innovation and technology. IMIconnect has seamlessly
integrated with our existing systems and enabled us to enhance
parcel notifications and tracking for our retail clients and their
customers. We see technology as the biggest differentiator in our
industry and digital transformation will be crucial to helping us
stand out in a competitive landscape."
IMIconnect enables Hermes to significantly speed up the design
of innovative customer journeys with its low-code, visual flow
builder, out-of-the box integrations with CRM, marketing and
Contact Centre systems, and multichannel messaging APIs. The
platform has allowed Hermes to easily configure new messaging
journeys in a matter of weeks and enhance the overall end to end
user experience for its retail clients, its B2B ParcelShop clients
and for customers who have placed an order.
Jay Patel, Chief Executive at IMImobile, commented, "We are
delighted to be working with Hermes, one of the UK's leading parcel
delivery companies, to support its award winning 'Digital Futures'
programme. Our scalable enterprise CPaaS platform, IMIconnect, has
enabled Hermes to rapidly deliver innovative new customer journeys
to power millions of parcel notifications. We are excited about the
prospect of working with Hermes on future initiatives."
For more information on how IMIconnect can help to digitally
transform your customer experience, please click here.
For further information:
IMImobile PLC c/o Newgate Communications
Nicole Buckfield, Corporate Communications Tel: +44 (0)20 3757 6880
Manager
Newgate Communications - PR adviser Tel: +44 (0)20 3757 6880
Bob Huxford imimobile@newgatecomms.com
Fiona Norman
Tom Carnegie
Investec Bank - Nominated Adviser and Tel: +44 (0)207 597 5970
Broker
Henry Reast
Andrew Pinder
Whitman Howard - Broker Tel: +44 (0)207 659 1234
Ranald McGregor-Smith
Niall Devins
About IMImobile PLC
IMImobile is a cloud communications software and solutions
provider that enables companies to use mobile and digital
technologies to improve and automate customer experience and
engagement.
IMImobile's cloud software platform manages over 42 billion
messages and 44 billion commerce transactions a year across the
world. Organisations that trust us to deliver smarter digital
customer engagement include Centrica, AA, O2, EE, BT, Foxtons,
Pizza Hut, Vodafone, AT&T, MTN, three of the major retail banks
in the UK and public-sector organisations in India, US and the
UK.
IMImobile is headquartered in London with offices in Hyderabad,
Little Rock, Toronto, Dubai and Johannesburg and has over 1,100
employees worldwide. IMImobile is quoted on the London Stock
Exchange's AIM market with the TIDM code IMO.
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END
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November 14, 2018 02:01 ET (07:01 GMT)
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