IMImobile PLC Integration of WhatsApp Business into IMIconnect
22 Fevereiro 2019 - 4:00AM
RNS Non-Regulatory
TIDMIMO
IMImobile PLC
22 February 2019
22 February 2019
IMImobile PLC
("IMImobile" or the "Company")
IMImobile announces integration of WhatsApp Business solution
into its enterprise cloud communications platform IMIconnect
The WhatsApp Business solution will be made available across its
enterprise cloud communications platform IMIconnect allowing
businesses to launch business-to-consumer communications on
WhatsApp.
IMImobile (AIM: IMO), the global cloud communications software
and solutions provider today announces the integration of the
WhatsApp Business solution into its enterprise cloud communications
platform IMIconnect.
The WhatsApp Business solution enables businesses to connect
with over 1.5 billion users in a simple, reliable, and private way
across 180 countries worldwide. As a WhatsApp Business solution
provider, the IMIconnect platform will enable enterprises to
seamlessly integrate the WhatsApp Business solution into their
customer communications strategies, and drive engagement through
intelligent and context-aware messaging.
"We are excited to announce the integration of the WhatsApp
Business solution today in our IMIconnect platform. We understand
that today's consumers want to communicate with businesses the same
way they engage with friends and family - anytime and anywhere. The
WhatsApp Business API helps to connect businesses and customers
quickly and easily," said Jay Patel, Chief Executive of
IMImobile.
IMImobile customers can use the WhatsApp Business solution to
improve their customer experience through alerts, notifications on
order status, deliveries, and appointments; and customer
self-service and support, to initiate and automate routine customer
conversations and provide seamless agent assistance.
Integration of the WhatsApp Business solution with IMIconnect's
communication flow builder and multi-channel API also enables
businesses to provide automated fall-back to different channels,
such as SMS, for urgent communications to ensure customers receive
the intended message irrespective of online access.
To allow businesses to better manage conversations with their
customers, the WhatsApp Business API will also be integrated into
IMImobile's unified omnichannel agent chat product, IMIchat, which
enables customer service agents to engage in two-way conversations
at the perfect point in the customer journey.
Sign up for WhatsApp Business solution through IMIconnect here:
www.imimobile.com/whatsapp
- ENDS -
For further information:
IMImobile PLC c/o Newgate Communications
Jay Patel, Chief Executive Officer Tel: +44 (0)20 3757 6880
Mike Jefferies, Chief Financial Officer
Newgate Communications - PR adviser Tel: +44 (0)20 3757 6880
Bob Huxford IMImobile@newgatecomms.com
Fiona Norman
Tom Carnegie
Investec Bank - Nominated Adviser and Broker Tel: +44 (0)207 597 5970
Henry Reast
Andrew Pinder
Whitman Howard - Broker Tel: +44 (0) 207 659 1234
Ranald McGregor-Smith
Niall Devins
About IMImobile PLC
IMImobile is a cloud communications software provider whose
solutions enable enterprises to automate digital customer
communications and interactions to improve customer experience and
reduce operating costs.
IMImobile's enterprise cloud communications platform manages
over 42 billion messages a year across the world. Organisations
that trust us to deliver smarter digital customer engagement
include Hermes, Centrica, AA, O2, EE, BT, Foxtons, Pizza Hut,
Vodafone, MTN, three of the major retail banks in the UK and
public-sector organisations globally.
IMImobile is headquartered in London with offices in Hyderabad,
Toronto, Little Rock, Dubai and Johannesburg and has over 1,100
employees worldwide. IMImobile is quoted on the London Stock
Exchange's AIM market with the TIDM code IMO.
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END
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