BOCA RATON, Fla., May 13, 2020 /PRNewswire/ -- Global cloud
communications software and solutions provider IMImobile PLC, today
announced it has partnered with American Senior Communities (ASC)
to help support its strategic approach for effectively
communicating COVID-19 information to resident families and
employees for nearly 90 facilities across Indiana. The IMImobile solution enables ASC to
calm concerns and fears of families distanced from loved ones
residing in their nursing homes, while meeting the Indiana State
Department of Health communication guidelines.
![IMImobile (PRNewsfoto/IMImobile) IMImobile (PRNewsfoto/IMImobile)](https://mma.prnewswire.com/media/1006994/IMImobile_Logo.jpg)
The program, which launched May
4th, allows families and employees to receive
consistent updates and information about their local nursing home
facility via SMS. As needed, detailed information is posted
on a customized website and accessible through a link inserted in
the text message. The solution reduces waiting times and
prevents an increasing number of calls coming into the
facilities. However, its power lies in the ability to quickly
send relevant information to different user groups.
"IMImobile is helping us to close the communications gap created
by the COVID-19 crisis. Their solution enables ASC to share updates
about our nursing homes consistently and relevantly, supporting our
commitment to providing compassionate, quality care to residents
and their families. The team at IMImobile was able to
implement the solution within days and has been a great partner in
these uncertain times," states Mike
Easley, CIO of American Senior Communities.
"In light of the COVID-19 outbreak, we have seen enterprises in
need of new and creative ways to better serve their customers and
communities and stay connected in ways that are relevant," states Bruce
Bales, CEO of IMImobile, North
America. "We are thrilled to be able to provide this
type of solution for such critical care facilities that serve our
communities such as ASC."
With more and more consumers wanting to be contacted through
digital channels, enterprises must adapt their communications
strategies to provide multi-channel digital solutions. This allows
for the proactive, consistent, and relevant communication of
updates and information—increasing satisfaction and reducing
costs.
For further information please contact:
IMImobile
Nicole Buckfield, Corporate Communications
Manager
Nicole.buckfield@imimobile.com
IMImobile, North
America
Margie
Kupfer, VP Marketing
Margie.kupfer@imimobile.com
About IMImobile PLC
IMImobile is a communications
software provider whose solutions enable enterprises to automate
digital customer communications and interactions to improve
customer experience and reduce operating costs.
IMImobile's enterprise cloud communications software platform
orchestrates customer interactions, connecting existing business
systems with digital communications channels. Organizations that
trust us to deliver smarter digital customer engagement include
Best Buy, IHG, McKesson, Walgreens and more.
IMImobile is headquartered in London with offices Boca Raton, Dubai, Hyderabad, Johannesburg and Toronto, and has over 1,100 employees
worldwide. IMImobile is quoted on the London Stock Exchange's AIM
market with the TIDM code IMO.
About ASC
American Senior Communities (ASC) is a
retirement living and senior health and memory care provider that
operates nearly 90 centers throughout Indiana. It also operates a community in
Louisville, Kentucky.
As the largest senior care provider in Indiana, ASC offers a wide variety of
lifestyle and care options including: Independent Living and
Wellness, Assisted Living, Rehabilitation, Alzheimer's and Memory
Care, Long Term Care, Hospice and Home Health.
Compassion, Accountability,
Relationships and Excellence are the core values for
American Senior Communities. These words not only form an acronym
for C.A.R.E., they are our guiding principles and create
the framework for all of our relationships with customers, staff,
family members and the community at large. It's our caring
people that make the difference at American Senior
Communities. For more information visit ASCCare.com
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SOURCE IMImobile