Contract Win
28 Abril 2010 - 3:00AM
UK Regulatory
TIDMTPH
RNS Number : 9097K
Telephonetics PLC
28 April 2010
Telephonetics wins a multi-year contract with Ireland's largest leading cinema
operator, Omniplex Cinemas
28 April 2010, Hemel Hempstead, UK - Telephonetics Plc, the speech automation
and data integration specialist, announces today the signing of a multi year
contract with Omniplex Cinemas including Savoy Cinema Dublin, Screen Cinema
Dublin and Swan Cinemas Rathmines for provision of its MovieLINE automatic
speech recognition (ASR) film information and ticket booking service to 25
cinema sites in Northern Ireland and The Republic of Ireland.
As Ireland's largest leading cinema operator, Omniplex Cinemas account for over
50% of cinema tickets sold in the Republic of Ireland and Northern Ireland.
This contract reinforces Telephonetics market leading position for providing
film information and ticket booking services to the cinema industry. In the UK,
Telephonetics provide the MovieLINE service to 83% of the major multiplex
cinemas. In addition, the contract allows the path to open up further to
international expansion for Telephonetics.
Omniplex have traditionally managed calls for their cinema sites across Northern
Ireland and Eire through a centralised call centre. In December 2009, Omniplex
made a decision to trial MovieLINE as part of the opening of their new Dublin
site -Swan Cinemas in Rathmines. Omniplex were aware that the vast majority of
the calls received by the contact centre were for routine and repetitive tasks,
such as providing information on films available and taking payments over the
telephone, all of which had the potential for automation. The primary reason
Omniplex decided to adopt MovieLINE, following the successful trial period, was
that during busy times contact centre staff would struggle to efficiently handle
peaks in call traffic, leading to unsatisfied customers left hanging on the
telephone, which could have resulted in film-goers going elsewhere.
Mark Anderson, Operations Director of Omniplex, commented: "Using contact centre
agents alone to deal with high call volumes was often challenging, especially
during busy peaks such as at the launch of a new film or during adverse weather
conditions which often creates a surge in calls as people look for indoor
activities. One of our key drivers was ultimately to give our customers better
service. We decided to take a trial with Telephonetics to see whether an
automated service proved popular with our customers. And it did - calls were
immediately handled efficiently and MovieLINE allows our customers near instant
access to film information and ticket booking over the telephone, at any time of
the day or night."
Anthony McKay, CEO of Telephonetics Plc, commented: "We are delighted to welcome
Omniplex Cinemas to our family of cinema customers - they will be in great
company. This is testament to our extensive experience in the cinema industry,
the simplicity of MovieLINE to deal with the routine and repetitive plus the
high level of customer service we provide to our customers."
- ENDS -
For further information please contact:
+------------------------------------------+--------------------------+
| Telephonetics Plc | +44 (0) 1442 242 242 |
+------------------------------------------+--------------------------+
| James Ormondroyd, Finance Director | |
+------------------------------------------+--------------------------+
| | |
+------------------------------------------+--------------------------+
| Brewin Dolphin Investment Banking | +44 (0) 113 241 0130 |
+------------------------------------------+--------------------------+
| Nominated Adviser & Broker | |
+------------------------------------------+--------------------------+
| Neil Baldwin | |
+------------------------------------------+--------------------------+
| Sean Wyndham-Quin | |
+------------------------------------------+--------------------------+
| | |
+------------------------------------------+--------------------------+
| Maitland | +44 (0) 20 7379 5151 |
+------------------------------------------+--------------------------+
| George Hudson | |
+------------------------------------------+--------------------------+
Notes to Editors
About Telephonetics Plc
Telephonetics Plc (TPH.L) is a UK-based leading provider of speech automation
and data integration solutions. The Group was listed on the London Stock
Exchange's AIM market in July 2005.
Offering diverse automation solutions and deployed across tens of thousands of
telephony channels, Telephonetics processes millions of minutes of speech
recognition per annum, via its carrier-class resilient platform in both hosted
and customer premises solutions. Drawing on over 16 years of understanding how
people interact over the telephone, Telephonetics offers a range of
customer-focused solutions, covering even the most demanding environments, and
delivering real business benefits to all its customers.
The MovieLINE product is a proven market-leading solution that has been
developed to meet market requirements, especially customer accessibility. It has
powerful administration and operational back-office tools that ensure timely and
valuable data is easily presented to cinema management.
With innovative solutions for speech self-service, mobility, outbound messaging,
emergency notification and business continuity Telephonetics has built a large
customer base. This includes 83% of the major UK multiplex cinemas, over 60% of
the UK's NHS acute health trusts, more than 120 Central Government, Local
Authority, Police and Education sites, along with significant financial and
legal company representation.
About Omniplex Cinemas
OMNIPLEX CINEMAS
Omniplex, including Savoy Cinema Dublin, Screen Cinema Dublin and Swan Cinemas
Rathmines, is part of The Ward Anderson Group.
The Ward Anderson Group is the largest cinema operator in Ireland with over 200
screens throughout the Republic of Ireland and Northern Ireland and account for
nearly 50% of all cinema tickets sold.
For more information on OMNIPLEX, visit www.omniplex.ie
This information is provided by RNS
The company news service from the London Stock Exchange
END
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