ADP Receives International Award for Excellence in Customer Service
23 Fevereiro 2009 - 10:30AM
Marketwired
ADP ďż˝ Employer Services, a leading provider of HR, payroll and
benefits administration services, today announced that ADP is among
a select group of companies awarded an International Service
Excellence Award from the International Council of Customer Service
Organizations (ICCSO). The ICCSO is an international body for
customer service organizations seeking to develop and promote
international service standards and professional excellence in
customer service.
In selecting ADP as an International Service Excellence Award
winner, the Customer Service Institute of America (CSIA), which
manages the awards for the ICCSO, cited the sustained excellence
and world-class service ADP provides its clients from its Employee
Service Centers located throughout the world. The Employee Service
Centers are part of ADP's Comprehensive Outsourcing Services (COS)
offering, which is an HR Business Process Outsourcing solution for
U.S.-based organizations with more than 1,000 employees.
"We are truly honored to be presented with this award that
validates ADP's core philosophy that every associate counts, every
client counts and every interaction between our associates and our
clients counts," said Regina Lee, President of National Account
Services and Employer Services International. "ADP strives to
establish deep business relationships with our clients through a
culture of exceptional service that complements the best practices
and unrivaled experience upon which our Comprehensive Outsourcing
Services are based."
Criteria for the International Service Excellence Awards were
based on the International Customer Service Standard (ICSS), set by
the CSIA to provide a comprehensive and practical framework to
assist organizations in delivering consistently high levels of
service. The ICSS evaluated award winners on "the four key
components necessary to maintain the alignment through a cause and
effect relationship and balance between 'passion' and 'process,'"
including:
-- Service perspective
-- Financial perspective
-- Operational perspective
-- Learning and growth perspective
"ADP is deserving of this award honoring the delivery of
exceptional customer service," said Rodney Dunham, Vice President
of Human Resources at Credit Suisse. "At Credit Suisse, it's
essential that our employees receive 24/7 access to HR and Payroll
information, and we get exactly that from the ADP Employee Service
Centers. We could not be more satisfied with the outstanding
service the ESC provides us on every level. ADP continues to evolve
with the changing needs of our business, allowing us to focus more
fully on our core business objectives."
ADP National Account Services is the ADP business unit that
provides HR, benefits and payroll services -- including ADP
Comprehensive Outsourcing Services -- to organizations with more
than 1,000 employees. For more information about COS, please visit
www.cos.adp.com or call 1-800-225-5237.
For more information about the CSIA Awards please visit
www.serviceinstitute.com.
About ADP
Automatic Data Processing, Inc. (NASDAQ: ADP), with nearly $9
billion in revenues and over 585,000 clients, is one of the world's
largest providers of business outsourcing solutions. Leveraging
nearly 60 years of experience, ADP offers the widest range of HR,
payroll, tax and benefits administration solutions from a single
source. ADP's easy-to-use solutions for employers provide superior
value to organizations of all types and sizes. ADP is also a
leading provider of integrated computing solutions to auto, truck,
motorcycle, marine and recreational vehicle dealers throughout the
world. For more information about ADP, or to contact a local ADP
sales office, reach us at 1-800-225-5237 or visit the company's Web
site at www.adp.com.
For more information, contact: Terry Corallo ADP (973) 974-7612
terrym_corallo@adp.com Zach Siegel Cohn & Wolfe for ADP (212)
537-8102 zach_siegel@cohnwolfe.com
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