ADP Voted #1 in HRO Today's 2010 Baker's Dozen Award
13 Abril 2010 - 9:30AM
Marketwired
ADP ®, a leading provider of HR, payroll and benefits
administration services, has been named the number one
Multi-Process Human Resource Outsourcing (HRO) provider in HRO
Today magazine's "Baker's Dozen for Multi-Process Enterprise HRO
Providers."
The Baker's Dozen for Multi-Process Enterprise HRO Providers
rankings are based on client survey data collected and analyzed by
HRO Today. Respondents were surveyed about the types of HRO
services provided, scope and scale of services, as well as quality
and satisfaction with the services. Rankings and weightings are
statistically determined and based directly on feedback from client
respondents of the survey.
Key attributes of ADP's outsourcing solution that contribute to
its number one ranking are:
- Accuracy and timeliness of outsourced HR processes, which
allows clients to focus on running their businesses
- Employee service quality and responsiveness as measured by
average speed to answer and call abandonment
- Employee and practitioner service and case resolution as
measured by first call response time and time to close cases
- Elimination of transactional work from HR organizations,
freeing them to focus efforts on strategic goals and
initiatives
- Cost savings, increased HR efficiency, IT expense reduction,
and improved vendor management
- Deployment of common processes and practices to employees in
all geographies and centralization of operations (e.g. shared
service centers)
- Better service delivery to employees, improved HR efficiency,
optimized investment in human capital
- Insight into total organizational (local-to-global) labor costs
and productivity, which improves workforce and talent management
practices
According to Elliot Clark, CEO of HRO Today magazine, "ADP has
demonstrated a new level of market leadership in placing first in
our 2010 Baker's Dozen Customer Satisfaction Survey. Our ratings,
based on the survey of multi-process HR outsourcing customers
utilizing the top 15 vendors in the space, demonstrated strong
growth in the ADP portfolio of services offered and an outstanding
commitment to customer service. We applaud their achievement in a
very complex industry."
"ADP is proud to have this tremendous vote of confidence from
the users of our HRO solutions," said Carlos Rodriguez, President
of ADP National Account Services and Employer Services
International. "Today's HR leaders are looking for proven sourcing
methods that reduce costs, improve service, and deliver the
efficiency and specialization they need to manage their businesses
better. With our multi-service focus, ADP is committed to working
with our clients to deliver these important results."
Click here to access a copy of the full ranking report: HRO
Today, 2010 Baker's Dozen Customer Satisfaction Ratings: Top
Multi-Process Providers.
About ADP Automatic Data Processing, Inc.
(NASDAQ: ADP), with nearly $9 billion in revenue and about 570,000
clients, is one of the world's largest providers of business
outsourcing solutions. Leveraging 60 years of experience, ADP
offers the widest range of HR, payroll, tax and benefits
administration solutions from a single source. ADP's easy-to-use
solutions for employers provide superior value to companies of all
types and sizes. For more information about ADP or to contact a
local ADP sales office, reach us at 1.800.225.5237 or visit the
company's Web site at www.ADP.com.
For more information, contact: Kelly Shanley (973) 974-7612
public_relations@adp.com Kate Finnerty, Cohn & Wolfe for ADP
(212) 798-9861 kate.finnerty@cohnwolfe.com
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