ADP Dealer Services Introduces "ADP Telephony in the Cloud," a Hosted Collaboration Solution Powered by Cisco
24 Janeiro 2014 - 9:00AM
Marketwired
ADP Dealer Services Introduces "ADP Telephony in the Cloud," a
Hosted Collaboration Solution Powered by Cisco
Integrated Voice, Video, Presence, Desktop Sharing and Chat for
Automotive Dealerships, Delivered Through the Cloud
HOFFMAN ESTATES, IL--(Marketwired - Jan 24, 2014) - ADP Dealer
Services, Inc., a division of ADP® and a leading global technology
solutions provider dedicated to helping dealerships drive
measurable results across every area of their operation, introduced
today ADP Telephony in the Cloud, a hosted collaboration
solution, delivering voice, video, presence, desktop sharing and
chat, delivered through the cloud for all users on any device: desk
phone, mobile phone or tablet. ADP is the first service
provider to create a hosted dealership collaboration solution that
integrates with their own Dealer Management System (DMS) and
Customer Relationship Management (CRM) system.
Based on Cisco technologies, ADP Telephony in the Cloud (ATC)
allows ADP Dealer Services' clients to operate Unified
Communications as a Service (UCaaS), including integrated voice,
video, presence and mobility applications for compatible desktop
and mobile devices. ADP is offering ATC on a per month/per
user pricing model. Since ATC is deployed through the cloud,
dealers are not burdened with the capital costs and additional
equipment needed to meet the redundancy requirements, both of which
are often associated with on-site solutions.
ATC features rich integrations with the ADP Drive DMS and ADP
CRM, greatly enhancing dealership workflows.
"ADP Telephony in the Cloud is a new way of thinking about
collaboration in an increasingly mobile world. Dealership
employees using their personal mobile devices to contact customers
has always been a challenging issue," says Dean Bergan, Division VP
of Technology Solutions and Network Solutions at ADP Dealer
Services. "ATC helps dealerships embrace employee mobile
devices by giving them a solution that enhances mobility though
turnkey managed communication, enabling collaboration for all
employees."
ATC extends the benefits of cloud-based business services to an
area that has always been the province of the traditional on-site
phone system:
- No large upfront capital expense is required - A simple monthly
seat fee covers the cost of all standard, and most advanced,
features, so dealers only pay upfront for telephones and any
required network equipment.
- ADP is responsible for all hardware and software upgrades -
Dealers never again need to worry about regularly replacing
expensive servers and obsolete versions of system software.
- ATC provides utility service levels of reliability - Not only
are all components of the ATC system redundant, even the Data
Centers that provide the ATC service are redundant.
In addition to ATC's attractive feature and operational
benefits, users can also take advantage of ADP's unique DMS and CRM
integration applications.
A simple feature like ATC's screen pop can help employees view
full customer information before they even pick up the phone and
log the lead directly into ADP CRM. These screen pops of
customer information can help employees increase productivity,
while also delighting the customers. Additional options, like
call recording and reporting, allow dealers to measure how
efficiently calls are handled in ways that were not possible
before. Workflow enhancements, like allowing Service Writers to
create a prepopulated repair order with a single click, make
information processing bottlenecks a thing of the past.
"Through the Cisco® Hosted Collaboration Solution, Cisco is
enabling our partners to provide cloud-based solutions with
unmatched levels of flexibility for their customers," said Richard
McLeod, Cisco Senior Director, Worldwide Collaboration Channel
Sales. "We look forward to continuing to work closely with ADP
Dealer Services to ultimately assist their clients in deploying
collaboration technologies that bring about a new way of
working."
ADP will showcase ADP Telephony in the Cloud at the NADA
Convention & Expo Booth #2953 on January 24-27 in New Orleans,
LA.
About ADP With more than $11 billion in revenues and more than
60 years of experience, ADP® (NASDAQ: ADP) serves approximately
620,000 clients in more than 125 countries. As one of the
world's largest providers of business outsourcing and Human Capital
Management solutions, ADP offers a wide range of human resource,
payroll, talent management, tax and benefits administration
solutions from a single source, and helps clients comply with
regulatory and legislative changes, such as the Affordable Care Act
(ACA). ADP's easy-to-use solutions for employers provide
superior value to companies of all types and sizes. ADP is
also a leading provider of integrated computing solutions to auto,
truck, motorcycle, marine, recreational vehicle, and heavy
equipment dealers throughout the world. For more information
about ADP, visit the company's Web site at www.adp.com.
The ADP logo and ADP are registered trademarks of ADP,
Inc. All other marks are the property of their respective
owners. Copyright © 2014 ADP, Inc.
About Cisco Cisco is the worldwide leader in networking that
transforms how people connect, communicate and collaborate.
Information on Cisco can be found at http://www.cisco.com. For
ongoing news, please go to http://newsroom.cisco.com.
Cisco and the Cisco logo are trademarks or registered
trademarks of Cisco and/or its affiliates in the U.S. and other
countries. A listing of Cisco's trademarks can be found at
www.cisco.com/go/trademarks. Third-party trademarks mentioned are
the property of their respective owners. The use of the word
partner does not imply a partnership relationship between Cisco and
any other company.
Media Contacts: Michelle Benko ADP Dealer Services 847.485.4389
Email Contact
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