CKSW (MM)

Service Organizations Using ClickSoftware Report More Than 30 Percent Higher Productivity Than Industry Peers New Field Service Benchmarking Study Reports Higher Efficiencies Among ClickSoftware Customers BURLINGTON, Massachusetts, March 8 /PRNewswire-FirstCall/ -- ClickSoftware Technologies, Ltd. (NASDAQ:CKSW), the leading provider of workforce and service optimization solutions, has released a study showing that participants using ClickSoftware's field service optimization software report more than 30 percent higher productivity than industry peers. The study, "Measuring the Impact of Field Service Optimization," was commissioned by ClickSoftware and conducted by Downton Consulting. In late 2003, Downton Consulting conducted a benchmark study including members of the Association for Services Management International (AFSMI). In conducting the benchmark for ClickSoftware, Downton Consulting used the same methodology as it had for the AFSMI benchmark and compared the responses of the AFSMI companies with the responses from ClickSoftware users. According to the new study, participating ClickSoftware customers are 31 percent more productive than the AFSMI benchmark, measured by the number of field visits completed per field technician per day. Other notable efficiency gains include a 32 percent improvement in the dispatcher-to-service technician ratio. "We used the same methodology and the same survey instrument in performing both the AFSMI and the ClickSoftware studies," said Steve Downton, president of Downton Consulting, "so the comparison is very clear. The companies using ClickSoftware's service optimization technology showed distinct productivity and efficiency advantages over those companies that did not employ the technology, without any decline in customer service." Terry Ray, vice president of META Group's Energy Information Strategies service, commented: "With continuing pressure to improve performance and financial credibility, companies are re-examining business processes to enable/improve customer acquisition and satisfaction. For example, with over 40 percent of the companies' workforces in the field, utility companies are looking for ways to enhance resource optimization capabilities that enable an enterprise to schedule/improve short- and long-cycle work. A benchmark is an excellent tool to estimate potential gains." According to Amit Bendov, senior vice president of worldwide marketing at ClickSoftware, the benchmark study is a way of communicating the value of optimization to those constructing a business case for employing an optimization system. "It is easy for companies to see how, if they achieve 10 percent productivity increases, they can save significant amounts of money," Bendov said. "That's easy math. What companies want to know is where they stand in comparison to similar companies and how far they are from reaching the performance levels other companies have attained. And that is what this benchmark is all about. To my knowledge, ClickSoftware is the only field service optimization company to publish a third-party benchmark that compares its customers to the AFSMI benchmark." Bendov also said that the benchmarking does not end with the publishing of the study today, as ClickSoftware plans to continue benchmarking its customers in an effort to continually improve the benefits being driven by its solutions. "We see the benchmarking of our customers as an ongoing effort, rather than a one-time event," he said. "This is how we want to measure our ultimate success." To receive a copy of the benchmark study, go to http://www.clicksoftware.com/field-service-benchmark.asp About ClickSoftware ClickSoftware is the leading provider of workforce and service optimization solutions that maximize workforce productivity and customer satisfaction while minimizing operations costs. ClickSoftware's ServiceOptimization Suite provides an integrated, intelligent solution for automatic, efficient and effective decisions over the entire service decision-making chain. It includes reliable customer demand and workload forecasting, strategic and tactical capacity planning, daily service scheduling, troubleshooting and repair support, wireless workforce management and business analytics, connecting all organizational levels and functions. The company is located in Burlington, Mass. and Israel, with offices in Europe and Asia Pacific. For more information about ClickSoftware, please call +1-(781)-272-5903 or (888)-438-3308 or visit http://www.clicksoftware.com/. This press release contains express or implied forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Exchange Act. These forward-looking statements include, but are not limited to, those regarding growth in revenues and sales and partner networks of Clicksoftware or any of its subsidiaries. Such "forward-looking statements" involve known and unknown risks, uncertainties and other factors, which may cause actual results or performance to be materially different from those projected. ClickSoftware's achievement of these results may be affected by many factors, including among others, the following risks: that the economic outlook may adversely affect the demand for ClickSoftware's products; that the market acceptance of ClickSoftware's products may not grow as anticipated; that benchmark results may not be accurate; risks relating to product development, and other risks associated with ClickSoftware's business. For additional information regarding risks relating to ClickSoftware's business, see ClickSoftware's filings with the Securities and Exchange Commission including ClickSoftware's annual report on Form 10-K for the year ended December 31, 2003, and subsequent filings with the Securities and Exchange Commission. ClickSoftware does not undertake to (and expressly disclaims any such obligation to) update any forward-looking statements. Contacts: Richard Young LEWIS PR +1-617-454-1102 Liz Avery ClickSoftware, Inc. +1-781-272-5903 x2273 DATASOURCE: ClickSoftware Technologies Ltd CONTACT: Contacts: Richard Young, LEWIS PR, +1-617-454-1102, . Liz Avery, ClickSoftware, Inc., +1-781-272-5903 x2273,

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