CKSW (MM)

German Multi-Utility Takes First Steps Toward Improving Service Through Scheduling BURLINGTON, Massachusetts, September 13 /PRNewswire-FirstCall/ -- ClickSoftware Technologies Ltd (NASDAQ:CKSW), the leading provider of workforce and service optimization solutions, today announced that Badenova, a partly owned subsidiary of Thuga AG, has selected ClickSoftware's ClickSchedule solution to optimize scheduling within Badenova's service operations. Badenova, whose private minority shareholder (48 percent), Thuga AG, is a 98 percent subsidiary of Germany's largest energy company, E.ON AG, is a multi-utility provider in southern Germany. As such, there are a number of job types that Badenova's 210 technicians need to be scheduled to do. To manage this scheduling process more efficiently, Badenova is implementing a software application designed to help its dispatchers make the best decisions possible in the moment of scheduling. At the same time, Badenova has centralized a previously decentralized dispatching process, thereby gaining further efficiency benefits. Centralization can only be achieved, however, with the appropriate supporting software, such as ClickSoftware's ClickSchedule product. "Our dispatchers are quite adept at their jobs," said Matthias Nikolay, board member at Badenova, "but the fact is that scheduling can be a high-pressure job that can lead to suboptimal decisions and higher costs. ClickSoftware's solution will enable our dispatchers to more consistently schedule the most appropriate technician for a job, which will greatly improve our customer service, as well as give us greater control over our costs. In addition, the solution will make us much more efficient." "Also, the flexibility inherent in ClickSchedule's design enables us to use a phased approach to our implementation of certain capabilities, which will help us in the long run with change management." ClickSchedule's optimization capabilities take into consideration numerous company-defined criteria-including type of job, available technicians, technician skill sets, distance between technician jobs, etc.-when aiding dispatchers in their scheduling decisions. In its initial implementation, installed in late November 2004 and live in January 2005, Badenova did not enable ClickSchedule's automated components. Automation will be added to the solution in phase two of the implementation in January 2006. The ClickSchedule solution was purchased, together with the SAP certified R/3 Adaptor, by Badenova from Wessendorf Software and Consulting GmbH, an SAP software partner and ClickSoftware reseller headquartered in Berlin, Germany. "We have been optimizing scheduling in the utilities industry for many years, and we have seen what benefits the adoption of scheduling optimization can bring to a company like Badenova," said Professor Moshe BenBassat, founder and CEO of ClickSoftware. "Badenova's decision to optimize its service scheduling is a testimony to the company's dedication to both customer service and cost management." About ClickSoftware ClickSoftware is the leading provider of workforce and service optimisation solutions that maximize workforce productivity and customer satisfaction while minimizing operations costs. ClickSoftware's ServiceOptimization Suite provides an integrated, intelligent solution for automatic, efficient, and effective decisions over the entire service decision-making chain. It includes reliable customer demand and workload forecasting, strategic and tactical capacity planning, daily service scheduling, troubleshooting and repair support, wireless workforce management, and business analytics, connecting all organizational levels and functions. The company is headquartered in Burlington, Mass., and Israel, with offices in North America, Europe, and Asia Pacific. For more information about ClickSoftware, please call +1-781-272-5903 or 888-438-3308, or visit http://www.clicksoftware.com/. This press release contains express or implied forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Exchange Act. These forward-looking statements include, but are not limited to, those regarding future results of operations, visibility into future periods, continued growth and rate of growth, increasing transaction size, greater involvement of channel partners in transactions, and expectations regarding future closing of contracts, recognition of revenues, and deferred revenues. Such "forward-looking statements" involve known and unknown risks, uncertainties and other factors, which may cause actual results or performance to be materially different from those projected. Achievement of these results by ClickSoftware and its subsidiaries may be affected by many factors, including, among others, the following: the company's ability to maintain or increase relationships with strategic partners; the size of transactions the company is able to complete; the ability of the company's professional services group to successfully complete implementations; and the company's ability to compete and the level of competition. The forward-looking statements contained in this press release are subject to other risks and uncertainties, including those discussed in ClickSoftware's annual report on Form 10-K for the year ended December 31, 2004, and subsequent filings with the Securities and Exchange Commission. The Company is under no obligation to (and expressly disclaims any such obligation to) update or alter its forward-looking statements whether as a result of new information, future events, or otherwise. Contacts: Laura Wells LEWIS PR +1-617-454-1107 Liz Avery ClickSoftware, Inc. +1-781-272-5903 x2273 DATASOURCE: ClickSoftware Technologies Ltd CONTACT: Laura Wells, LEWIS PR, +1-617-454-1107, . Liz Avery, ClickSoftware, Inc., +1-781-272-5903 x2273,

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