Location-Based Services (LBS) Augments ClickSoftware's ServiceOptimization Suite
09 Fevereiro 2006 - 11:04AM
PR Newswire (US)
BURLINGTON, Massachusetts, February 9 /PRNewswire-FirstCall/ -- -
LBS Addition Enables Better Automatic Decision-Making in the
Service Organization ClickSoftware Technologies Ltd. (NASDAQ:CKSW),
a leading provider of workforce and service optimization solutions,
today announced the general availability of location-based services
(LBS), the latest addition to version 7.5 of ClickSoftware's
ServiceOptimization Suite. LBS is designed to capture the location
information of a field service engineer and/or his or her vehicle
and integrate it with ClickSchedule for use in optimized
scheduling. LBS then enables service organizations to improve their
service operations by allowing them to make decisions and take
actions based on location information including, near real-time
engineer locations. In effect, LBS enables service managers to
"see" the current location of the entire mobile workforce at one
time. ClickSoftware's first-class LBS solution can receive location
information from GPS, cell-tower ID, cellular triangulation,
assisted GPS and others and integrates to ClickSchedule via Web
Services. In addition to location information, LBS provides
information on an engineer's travel direction, average speed and
whether or not the engineer is currently moving. Information also
includes a time stamp to establish when the information was
processed. LBS also captures information on engineers' actual daily
routes and provides after-the-fact analysis capabilities to compare
planned versus actual routes to provide customer service
representatives more complete information when addressing customer
issues. LBS functionality, which can be used with both hand-held or
truck-mounted devices, is particularly helpful in organizations
that need to make emergency changes in the daily schedule and need
to know who the closest skilled engineer is to the emergency job
site. ClickSoftware's solution comes with an interactive wizard to
facilitate these kinds of decisions based on the location
information. Additionally, LBS provides an important security
measure for organizations with field engineers who work in remote
areas and is essential in the fast recovery of stolen vehicles.
"The applications of location-based services are numerous, and when
used correctly, LBS can provide significant benefits to a service
organization," said Dr. Moshe BenBassat, founder and CEO of
ClickSoftware. "Our uniqueness relative to the competition is in
enabling proactive, automatic, and optimized decisions. It is not
just about visualizing locations on a map, it is about acting on
it. With the release of our new LBS we are setting the bar higher.
Whether the organization needs to quickly assign an engineer to fix
a gas leak, locate an engineer in rural parts of the country, or
track down a stolen service vehicle, ClickSoftware's LBS
technology, together with our world class ServiceOptimization
Suite, not only ensures these needs are met, but also keeps the
organization running at optimal efficiency all the while." About
ClickSoftware ClickSoftware is the leading provider of workforce
and service optimization solutions that maximize workforce
productivity and customer satisfaction while minimizing operations
costs. ClickSoftware's ServiceOptimization Suite provides an
integrated, intelligent solution for automatic, efficient, and
effective decisions over the entire service decision-making chain.
It includes reliable customer demand and workload forecasting,
strategic and tactical capacity planning, optimized shift planning,
daily service scheduling, troubleshooting and repair support,
wireless workforce management, and business analytics-connecting
all organizational levels and functions. The company is located in
Burlington, Massachusetts, and in Israel, with offices in Europe
and Asia Pacific. For more information about ClickSoftware, please
call +1-781-272-5903 or 888-438-3308, or visit
http://www.clicksoftware.com/. This press release contains express
or implied forward-looking statements within the meaning of Section
27A of the Securities Act of 1933, as amended, and Section 21E of
the Exchange Act. These forward-looking statements include, but are
not limited to, those regarding growth in ClickSoftware's revenues
and sales and partner networks. Such "forward-looking statements"
involve known and unknown risks, uncertainties and other factors,
which may cause actual results or performance to be materially
different from those projected. ClickSoftware's achievement of
these results may be affected by many factors, including among
others, the following risks: that the economic outlook may
adversely affect the demand for ClickSoftware's products; that the
market acceptance of ClickSoftware's products may not grow as
anticipated; new product development and performance technological
difficulties; that ClickSoftware may fail to expand its
relationships with third parties that provide implementation and
professional services to its clients; and other risks associated
with ClickSoftware's business. For additional information regarding
risks relating to ClickSoftware's business, see ClickSoftware's
filings with the Securities and Exchange Commission including
ClickSoftware's annual report on Form 10-K for the year ended
December 31, 2004, and subsequent filings with the Securities and
Exchange Commission. ClickSoftware does not undertake to update any
forward-looking statements. DATASOURCE: ClickSoftware Technologies
Ltd CONTACT: Contacts: Liz Avery, ClickSoftware, Inc.,
+1-781-272-5903 x2273,
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