CKSW (MM)

BURLINGTON, Massachusetts, November 6 /PRNewswire-FirstCall/ -- ClickSoftware Technologies Ltd., (NASDAQ:CKSW) the leading provider of mobile workforce management and service optimization solutions, today announced that a leading private sector integrated telecommunications services provider in India will use ClickSoftware's ServiceOptimization Suite to increase engineer productivity, reduce costs, support growth and strengthen customer relationships. The Tier 1 telecommunications company will rely on ClickSchedule, the industry's leading mobile workforce optimization solution, to manage and optimize the scheduling operations of thousands of its field technicians responsible for new installations and maintenance work across India. The company is looking to increase customer satisfaction by empowering the field employees to serve its customers more effectively and efficiently. ClickAnalyze will provide service business analytics for workforce performance measurement and strategic decision support across various levels of the service operation. It enables drill-down analysis of key performance indicators, including resource productivity, operational costs, and responsiveness to customers. Integrated with ClickSchedule, ClickAnalyze provides executive level summaries as well as detailed analysis by territory, job type, time frame and other criteria. "We are proud that our ServiceOptimization Suite has been identified as the means of helping this organization deliver on its commitment of satisfying and retaining customers by ensuring a consistently high level of service," said Dr. Moshe BenBassat, CEO of ClickSoftware. "Our experience in delivering a mobile workforce optimization solution that can meet the complexities and scale of large telecommunications companies is second-to-none." About ClickSoftware ClickSoftware is the leading provider of mobile workforce management and service optimization solutions that create business value for service operations through higher levels of productivity, customer satisfaction and cost effectiveness. Combining educational, implementation and support services with best practices and its industry-leading solutions, ClickSoftware drives service decision making across all levels of the organization. From proactive customer demand forecasting and capacity planning to real-time decision making, incorporating scheduling, mobility and location-based services, ClickSoftware helps service organizations get the most out of their resources. With over 100 customers across a variety of industries and geographies, and strong partnerships with leading platform and system integration partners - ClickSoftware is uniquely positioned to deliver superb business performance to any organization. The company is headquartered in Burlington, Mass. and Israel, with offices in Europe, and Asia Pacific. For more information about ClickSoftware, please call +1-781-272-5903 or +1-888-438-3308, or visit http://www.clicksoftware.com/. This press release contains express or implied forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Exchange Act. These forward-looking statements include, but are not limited to, those regarding growth in ClickSoftware's revenues and sales and partner networks. Such "forward-looking statements" involve known and unknown risks, uncertainties and other factors, which may cause actual results or performance to be materially different from those projected. ClickSoftware's achievement of these results may be affected by many factors, including among others, the following risks: that ClickSoftware may fail to expand its activities in the market; and other risks associated with ClickSoftware's business. For additional information regarding risks relating to ClickSoftware's business, see ClickSoftware's filings with the Securities and Exchange Commission including ClickSoftware's annual report on Form 20-F for the year ended December 31, 2006, and subsequent filings with the Securities and Exchange Commission. ClickSoftware does not undertake to update any forward-looking statements. DATASOURCE: ClickSoftware Technologies Ltd CONTACT: Contacts: Joanna Giannotti, ClickSoftware, Inc., +1-781-272-5903 x2235,

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