CKSW (MM)

New Alliance to Launch Field Service Management Solution for Mid-Size Companies BURLINGTON, Massachusetts, April 14 /PRNewswire-FirstCall/ -- ClickSoftware Technologies Ltd. (NASDAQ:CKSW), the leading provider of mobile workforce management and service optimization solutions, and Aspective, a Vodafone company and Microsoft CRM Partner of the Year, jointly announced today a strategic partnership. Together, the two companies are launching a comprehensive Field Service Management Solution geared towards service organizations with between 50-500 field resources. By drawing on a vast wealth of experience in delivering mobile workforce management solutions, Aspective and ClickSoftware have assembled a cost-effective offering, that is tailor-made to meet the needs of mid-sized service organizations who are aspiring to increase their customers' satisfaction and loyalty whilst sustaining growth and profitability. Management of field resources and its impact on overall customer satisfaction is critical to business success, with customer service becoming an ever more significant differentiator for mid-sized service organizations. The combined Aspective and ClickSoftware solution developed for organizations that are performing installation, maintenance and repair services, helps organizations to enhance customer service by improving field force effectiveness and information flow. ClickSoftware's schedule optimization technology, coupled with Aspective's impressive track record in delivering mobile technology, provides customers with an end-to-end solution from a single source, averting the risk associated with piecing together a field service management solution from various vendors. ClickIMRS (Installation, Maintenance and Repair Services) provides seamless integration into Microsoft Dynamics CRM, enabling mid-sized service organizations to link their field force to all parts of the business, offering equally immediate and efficient responses to customer needs from both office-based and mobile workers. "Managing the escalating costs of implementing an improved field service management solution can be challenging, especially for mid-sized companies in the installation, maintenance and repairs market," commented Jeremy Squire, Vice President of Sales at Aspective. "By partnering with ClickSoftware, Aspective is providing a reliable, comprehensive and cost effective packaged solution developed specifically to meet the market needs. Customers will be able to take advantage of an expansive knowledge base that combines the scheduling optimization expertise of ClickSoftware, the Mobile Workforce Management experience of Aspective, and Microsoft Dynamics CRM capabilities." "ClickSoftware has long recognized the power of partnerships and is pleased to announce that it will be combining forces with Aspective," said Nigel Clark, Vice President of Alliances at ClickSoftware. "Our solution enables organizations with field engineer forces of around 50-500 individuals to take advantage of optimized scheduling that was previously available only to Enterprise organizations, and operational report solutions based on the best practices gained through years of experience working with SMBs." About ClickSoftware ClickSoftware is the leading provider of mobile workforce management and service optimization solutions that create business value for service operations through higher levels of productivity, customer satisfaction and cost effectiveness. Combining educational, implementation and support services with best practices and its industry-leading solutions, ClickSoftware drives service decision making across all levels of the organization. From proactive customer demand forecasting and capacity planning to real-time decision making, incorporating scheduling, mobility and location-based services, ClickSoftware helps service organizations get the most out of their resources. With over 100 customers across a variety of industries and geographies, and strong partnerships with leading platform and system integration partners - ClickSoftware is uniquely positioned to deliver superb business performance to any organization. The company is headquartered in Burlington, Mass. and Israel, with offices in Europe, and Asia Pacific. For more information about ClickSoftware, please call +1-781-272-5903 or +1-888-438-3308, or visit http://www.clicksoftware.com/. About Aspective Aspective, a Vodafone company, believes in offering a more intelligent approach to improving sales, marketing and service performance. We enable our clients to make the most of their investments in systems and data. We are focused on our customers' success, trusted to deliver impartial and pragmatic advice, and committed to recommending only the most appropriate technologies and implementation models. Drawing on more than 10 years of experience, Aspective applies proven best practice to deliver complex projects on-time and within budget to a large and growing customer base that includes industry leaders such as Innserve, Corgi Group, The Global Draw, Autobar Group, G4S, Control Risks, Yes Telecom, C&W and Bristol Water. Aspective is Microsoft's current Global CRM Partner of the Year. Our comprehensive end-to-end solutions approach is backed by a team of more than 100 highly experienced consultants and a range of flexible support offerings including the option of a fully managed service. For more information, visit http://www.aspective.com/ This press release contains express or implied forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Exchange Act. These forward-looking statements include, but are not limited to, those regarding growth in ClickSoftware's revenues and sales and partner networks. Such "forward-looking statements" involve known and unknown risks, uncertainties and other factors, which may cause actual results or performance to be materially different from those projected. ClickSoftware's achievement of these results may be affected by many factors, including among others, the following risks: that ClickSoftware may fail to expand its activities in the market; and other risks associated with ClickSoftware's business. For additional information regarding risks relating to ClickSoftware's business, see ClickSoftware's filings with the Securities and Exchange Commission including ClickSoftware's annual report on Form 20-F for the year ended December 31, 2006, and subsequent filings with the Securities and Exchange Commission. ClickSoftware does not undertake to update any forward-looking statements. Contacts: Joanna Giannotti, ClickSoftware, Inc., +1-781-272-5903 x2235, ; Adam J. Rosen, +1-646-536-3865, . DATASOURCE: ClickSoftware Technologies Ltd CONTACT: Contacts: Joanna Giannotti, ClickSoftware, Inc., +1-781-272-5903 x2235, ; Adam J. Rosen, +1-646-536-3865, . For more information about ClickSoftware, please call +1-781-272-5903 or +1-888-438-3308.

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