CKSW (MM)

ClickSoftware's Comprehensive Field Service Management and Optimization Software for Mid-Sized Companies Delivers Affordability, Fast Deployment HOUSTON, July 10 /PRNewswire-FirstCall/ -- A bigger global sales channel, more customers and a growing need for comprehensive field service optimization software for mid-size service organizations are driving momentum for ClickSoftware for Installation, Maintenance and Repair Services (ClickIMRS), announced ClickSoftware Technologies Ltd. (NASDAQ:CKSW) today at the Microsoft Worldwide Partner Conference. This momentum underscores ClickSoftware's commitment to delivering automated decision support and optimization technology that helps service organizations with anywhere from 20 to 500 mobile resources boost productivity, increase revenues and cut costs. ClickIMRS is the industry's first affordable, comprehensive field service management and optimization software that can be deployed in less than 70 days. Previously, mid-sized companies with up to 500 field resources were forced to choose between rudimentary manual/paper-based systems that often led to scheduling problems and enterprise software they couldn't afford. ClickIMRS bridges the gap, enabling these companies to increase jobs per day, ensure on-time arrival, reduce time per job, minimize travel, respond to emergencies more efficiently and strengthen customer relationships. A growing list of authorized ClickSoftware channel partners, including Diabsolut Inc., Aspective, Green Beacon and TSI have recognized the gap in the market that ClickIMRS addresses and are selling and implementing this solution. "The market is ripe for ClickIMRS as mid-sized companies have struggled to increase their customers' satisfaction and loyalty while sustaining growth and profitability," said Joe Diab, president and CEO of Diabsolut. "ClickSoftware has broken new ground with software that deploys quickly and easily, and fits within these companies' budgets." Pre-configured for mid-sized companies Because of the size of their service operations, large companies often customize the integration of ClickSoftware's ServiceOptimization Suite with their complex infrastructures, which can extend deployment time. ClickIMRS deploys in 70 days because it comes pre-configured to help mid-sized companies improve key performance indicators (KPIs) such as on-time arrivals and reduced customer complaints. Essentially, ClickIMRS enables mid-size service organizations to use best-in-class service optimization tools. "The big advantage ClickIMRS has over other solutions is that it delivers out-of-the-box automated scheduling that mid-sized companies have long needed," said Steven Carr, president of TSI, ClickSoftware's newest reseller. "Providing dispatchers with real-time information to make smart scheduling decisions will help these companies deliver on their service promises to customers." Some of the key features of ClickIMRS include: - pre-configured scheduling application with online and optimization capabilities; - online appointment booking optimization; - street-level routing geographic information system (GIS) solution; - re-configured reporting based on most critical KPIs; - business-oriented configuration so companies can tune the system to their needs; - expedited data import utilities to speed deployment; - order management module that creates work orders from customer calls and works with scheduling application to match a technician and time to each customer call; and, - standard integration plug-ins for leading CRM and enterprise resource planning solutions. "For more than 10 years, we've developed an expertise in selling and deploying complex workforce optimization solutions for the enterprise. We recognized, however, that to be successful in the huge mid-market sector we needed a product and a go-to-market approach that could address the typical attributes and acquisition/deployment habits of these companies: limited budgets, small windows for deployment and a need for robust workforce management software," said ClickSoftware COO Hannan Carmeli. "ClickIMRS fits the need, and our channel go-to-market strategy proves attractive to Customers and candidate partners alike. We are extremely encouraged by the market response to this latest initiative." About ClickSoftware ClickSoftware is the leading provider of mobile workforce management and service optimization solutions that create business value for service operations through higher levels of productivity, customer satisfaction and cost effectiveness. Combining educational, implementation and support services with best practices and its industry-leading solutions, ClickSoftware drives service decision making across all levels of the organization. From proactive customer demand forecasting and capacity planning to real-time decision making, incorporating scheduling, mobility and location-based services, ClickSoftware helps service organizations get the most out of their resources. With over 100 customers across a variety of industries and geographies, and strong partnerships with leading platform and system integration partners - ClickSoftware is uniquely positioned to deliver superb business performance to any organization. The company is headquartered in Burlington, Mass. and Israel, with offices in Europe, and Asia Pacific. For more information about ClickSoftware, please call +1-781-272-5903 or +1-888-438-3308, or visit http://www.clicksoftware.com/. This press release contains express or implied forward-looking statements within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934. These forward-looking statements include, but are not limited to, those statements regarding future results of operations, visibility into future periods, growth and rates of growth, and expectations regarding future closing of contracts, receipt of orders, recognition of revenues and deferred revenues. Such "forward-looking statements" involve known and unknown risks, uncertainties and other factors that may cause actual results or performance to differ materially from those projected. Achievement of these results by ClickSoftware may be affected by many factors, including, but not limited to, risks and uncertainties regarding the general economic outlook, the length of or changes in ClickSoftware's sales cycle, ClickSoftware's ability to close sales to potential customers in a timely manner and maintain or strengthen relationships with strategic partners, the timing of revenue recognition, foreign currency exchange rate fluctuations, and ClickSoftware's ability to maintain or increase its sales pipeline. The forward-looking statements contained in this press release are subject to other risks and uncertainties, including those discussed in the "Risk Factors" section and elsewhere in ClickSoftware's annual report on Form 20F for the year ended December 31, 2007 and in subsequent filings with the Securities and Exchange Commission. Clicksoftware is under no obligation to (and expressly disclaims any such obligation to) update or alter its forward-looking statements whether as a result of new information, future events or otherwise. Visit ClickSoftware at booth #519 Contacts: Joanna Giannotti ClickSoftware, Inc. +1-781-272-5903 x2235 DATASOURCE: ClickSoftware Technologies Ltd CONTACT: Contacts: Joanna Giannotti, ClickSoftware, Inc., +1-781-272-5903 x2235,

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