Electricity Supply Board (ESB) Selects ClickSoftware to Optimize Field Workforce Scheduling
12 Fevereiro 2009 - 11:00AM
PR Newswire (US)
Ireland's Premier Electricity Utility to Integrate ClickSoftware's
Schedule Optimization Solution With SAP Business Infrastructure
Software BURLINGTON, Massachusetts, February 12
/PRNewswire-FirstCall/ -- ClickSoftware Technologies Ltd.
(NASDAQ:CKSW), the leading provider of mobile workforce management
and service optimization solutions, today announced that
Electricity Supply Board (ESB), Ireland's largest energy company,
will use ClickSoftware's ClickSchedule workforce optimization
software to streamline meter installation, replacement, and other
service for millions of customers. ESB will integrate ClickSchedule
with its SAP platform to automate the scheduling of its 500 field
technicians. Founded in 1927, Electricity Supply Board is 95
percent owned by the government of Ireland. It is a vertically
integrated group of companies that provide electricity generation,
transmission and distribution to customers in Ireland. It also
operates in 25 other countries through its international wing ESBI.
The company conducted an extensive evaluation of field service
optimization vendors over several months before choosing
ClickSchedule to automate its legacy workforce optimization
process. It will integrate ClickSchedule to its SAP business
software infrastructure, including its newly deployed SAP Mobile
Asset Management for Utilities (MAU) system and its SAP work order
creation module. "ClickSoftware has a strong track record of
successful SAP integrations that enable organizations to make their
field service agents more productive and profitable," said Tony
Carroll, Program Manager for ESB Networks, the company's
transmission and distribution subsidiary. "ClickSchedule will play
a crucial role in helping us minimize travel, improve job
completion times and efficiency in the field to make sure we keep
our customers satisfied." ESB has a service charter with customers
with guaranteed response times. If those times are not met, ESB
pays customers a penalty fee. ClickSchedule will dynamically
coordinate jobs based on urgency and their proximity to deadlines
to help ESB avoid late penalties while strengthening customer
relationships. When fully deployed, ClickSchedule will be
integrated with SAP Customer Relationship Management (CRM) and SAP
Industry-Specific Solution for Utilities (ISU). When the deployment
is complete, customer calls will be routed through the CRM system
and assigned a work order in ISU. ClickSchedule will take the work
order information from ISU and automatically assign a field
technician to the job. This scheduling process will take into
consideration a whole host of variables and constraints including
which engineer is appropriate to address the specific problem, the
distance that engineer will need to travel to get to the job, etc.
ClickSchedule will send the scheduled work order back to ISU, which
will deliver the order to the right field technician's mobile
device via the SAP mobile asset system. "We are delighted that ESB
has selected ClickSoftware to help improve the productivity of the
mobile workforce as well as to ensure that their strict customer
response commitments are met," said Hannan Carmeli, President and
Chief Operating Officer for ClickSoftware. "Our record of
successfully implementing mobile workforce management and
optimization solutions within organizations of all sizes is
second-to-none. This experience, combined with our SAP integration
expertise, is proving decisive in winning contracts." About
Electricity Supply Board Founded in 1927, the Electricity Supply
Board (ESB) is a statutory corporation in the Republic of Ireland.
It is 95 per cent owned by the Government of Ireland, with the
remaining shares held by an employee share option trust. ESB is a
vertically integrated utility and it includes a number of
divisions, which are ring-fenced and operate independently in the
electricity market. ESB Group employs approximately 7,800 people.
It is the leading Irish company in the energy utility sector. For
more information, visit the Web site at http://www.esb.ie/. About
ClickSoftware ClickSoftware is the leading provider of mobile
workforce management and service optimization solutions that create
business value for service operations through higher levels of
productivity, customer satisfaction and cost effectiveness.
Combining educational, implementation and support services with
best practices and its industry-leading solutions, ClickSoftware
drives service decision making across all levels of the
organization. From proactive customer demand forecasting and
capacity planning to real-time decision making, incorporating
scheduling, mobility and location-based services, ClickSoftware
helps service organizations get the most out of their resources.
With over 100 customers across a variety of industries and
geographies, and strong partnerships with leading platform and
system integration partners - ClickSoftware is uniquely positioned
to deliver superb business performance to any organization. The
company is headquartered in Burlington, Mass. and Israel, with
offices in Europe, and Asia Pacific. For more information about
ClickSoftware, please call +1-781-272-5903 or +1-888-438-3308, or
visit http://www.clicksoftware.com/. This press release contains
express or implied forward-looking statements within the meaning of
Section 27A of the Securities Act of 1933 and Section 21E of the
Securities Exchange Act of 1934. These forward-looking statements
include, but are not limited to, those statements regarding future
results of operations, visibility into future periods, growth and
rates of growth, and expectations regarding future closing of
contracts, receipt of orders, recognition of revenues and deferred
revenues. Such "forward-looking statements" involve known and
unknown risks, uncertainties and other factors that may cause
actual results or performance to differ materially from those
projected. Achievement of these results by ClickSoftware may be
affected by many factors, including, but not limited to, risks and
uncertainties regarding the general economic outlook, the length of
or changes in ClickSoftware's sales cycle, ClickSoftware's ability
to close sales to potential customers in a timely manner and
maintain or strengthen relationships with strategic partners, the
timing of revenue recognition, foreign currency exchange rate
fluctuations, and ClickSoftware's ability to maintain or increase
its sales pipeline. The forward-looking statements contained in
this press release are subject to other risks and uncertainties,
including those discussed in the "Risk Factors" section and
elsewhere in ClickSoftware's annual report on Form 20F for the year
ended December 31, 2007 and in subsequent filings with the
Securities and Exchange Commission. Clicksoftware is under no
obligation to (and expressly disclaims any such obligation to)
update or alter its forward-looking statements whether as a result
of new information, future events or otherwise. Contacts: Joanna
Giannotti ClickSoftware, Inc. +1-781-272-5903 x2235 DATASOURCE:
ClickSoftware Technologies Ltd CONTACT: Contacts: Joanna Giannotti,
ClickSoftware, Inc., +1-781-272-5903 x2235,
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