BURLINGTON, Mass., March 16 /PRNewswire-FirstCall/ -- ClickSoftware
Technologies Ltd. (Nasdaq: CKSW) announced today immediate relief
for human resource departments and department heads tasked with
scheduling shift-based labor forces, with its latest innovation,
ClickRoster version 8.1. The leading provider of workforce
management and service optimization solutions, now delivers a
highly sophisticated solution for shift planning and management to
strike the perfect balance between staffing levels needed to serve
customers, manage labor costs, and employee preferences.
For organizations that rely on shift-based workforces such as
those in the public sector and security, transportation,
healthcare, contact centers, telecom, retail and utilities,
ClickRoster eliminates the messy, complex and often unsatisfactory
approach to planning and staffing shifts. Its powerful algorithms
and simulation capabilities quickly and effectively take into
account numerous factors, including rules and regulations, expected
demand, cost, employee working preferences; and the need to balance
undesirable shifts to create shift rosters aligned with strategic
business goals.
With this new addition to its ServiceOptimization Suite,
ClickSoftware significantly expands its ability to meet today's
most pressing workforce management challenges – where temporary
employees represent an estimated 25 percent of the workforce and
more and more employees working from home. Combining advanced
technology and field-tested experience in workforce optimization,
ClickSoftware delivers the market's most comprehensive portfolio
for managing an organization's entire workforce across all business
lines and departments. Trusted by hundreds of organizations around
the world, ClickSoftware provides a single source to answer the two
most challenging questions related to managing service
workforces:
- Who works when?
- Who does what?
With ClickSoftware's complete offerings organizations can scale
up – and down – to meet demand without sacrificing service; deploy
employees with the right skill levels to get the job done right the
first time; and control labor costs.
"Shift planning and its on-going management is a critical step
in the service decision making chain. Having the right staffing
levels -- quantities and mix -- for each shift across all company
locations has significant business impact -- from lost revenue when
customers walk out the door to spiraling labor costs driven by
overstaffing," said Moshe BenBassat, Chairman and CEO of
ClickSoftware. "Getting it right requires more than spreadsheets
and that's what our solutions are all about: automatic generation
of optimized shifts throughout the organization. Not only planning
the shifts but also managing changes and surprises before and
during the day of service. Furthermore, our products also enable
the creation of new shift patterns to minimize both over-staffing
as well as under-staffing."
Built on ClickSoftware's extensive experience in creating
solutions that meet the unique challenges of managing service
workforces, ClickRoster improves the cost-effectiveness of shift
schedules with a highly flexible model that:
- Integrates demand forecasts to ensure the correct staffing –
based on time, location and skill.
- Automatically creates the optimal shift schedule, including
balancing conflicting objectives and building in breaks.
- Collects and considers employee preferences.
- Expresses numerous of working rules and regulations – and a
mechanism to relax them.
- Analyzes the roster quality, identifies potential issues and
what's driving them for better decision making around
trade-offs.
- Supports the exploration of new shift patterns.
Available directly from ClickSoftware and from its reseller
partners - including SAP - ClickRoster offers flexible and
affordable pricing options to meet a wide range of shift scheduling
complexities – from departmental levels to enterprise-wide.
For more information, please visit www.clicksoftware.com, the
content of which is not part of this press release.
About ClickSoftware
ClickSoftware is the leading provider of workforce management
and service optimization solutions that create business value for
service operations through higher levels of productivity, customer
satisfaction and cost effectiveness. Combining educational,
implementation and support services with best practices and its
industry-leading solutions, ClickSoftware drives service decision
making across all levels of the organization. From proactive
customer demand forecasting, capacity planning and shift scheduling
to real-time decision making, incorporating scheduling, mobility
and location-based services, ClickSoftware helps service
organizations get the most out of their resources. With over 150
customers across a variety of industries and geographies, and
strong partnerships with leading platform and system integration
partners – ClickSoftware is uniquely positioned to deliver superb
business performance to any organization. The company is
headquartered in Burlington, Mass.
and Israel, with offices in
Europe, and Asia Pacific. For more information about
ClickSoftware, please call (781) 272-5903 or (888) 438-3308, or
visit www.clicksoftware.com .
Safe Harbor Statement
This press release contains express or implied
forward-looking statements within the meaning of the Private
Securities Litigation Reform Act of 1995 and other U.S. Federal
Securities Laws. These forward-looking statements include, but are
not limited to, those statements regarding the expected
benefits to ClickSoftware's customers from using
ClickRoster. Such "forward-looking statements" involve known
and unknown risks, uncertainties and other factors that may cause
actual results or performance to differ materially from those
projected, including those discussed in the "Risk Factors" section
and elsewhere in ClickSoftware's annual report on Form 20-F for the
year ended December 31, 2008 and in
subsequent filings with the Securities and Exchange Commission.
Except as otherwise required by law, ClickSoftware is under no
obligation to (and expressly disclaims any such obligation to)
update or alter its forward-looking statements whether as a result
of new information, future events or otherwise.
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ClickSoftware
Contact
Jennifer
Shea
ClickSoftware
Jennifer.shea@clicksoftware.com
(781)
272 5903 Ext 2273
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Media
Contact
Michael
McDonough
Corporate
Ink
mmcdonough@corporateink.com
(617)
969-9192
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SOURCE ClickSoftware Technologies Ltd.